Can't Wait!

I ordered my PC a while back, it isn't a "beast", but it is the highest quality Gaming PC I can afford right now. (Lynx level 3)

When it arrived, I was super excited! So I unbox it, hook it up, and... NOTHING. No power to any peripherals at all. Box lit up, fans were running, and nothing.

It is Thanksgiving Day, y'all. We call customer service expecting to get a canned answer from a robot about calling during normal business hours. To my amazement, not only did we get a human, that man worked with my son and I for probably 2 hours trying to find out what went wrong and why we weren't getting any power. We did everything under the sun, but wound up having to return the computer to them.

My (hopefully) fixed computer is on it's way to me now, and will arrive on Christmas Eve. I'm super excited about this!   

Here's my build:

Chassis Model: Digital Storm Lynx - Level 3 (MPN-9700F-2060)
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i7-9700F (4.7 GHz Turbo) (8-Core) 3.0 GHz (Not Overclockable)
Motherboard: ASUS / MSI / ASRock (Intel H310 Chipset) (Up to 2x PCI-E Devices)
System Memory: 16GB DDR4 Digital Storm Performance Series
Power Supply: 600W Digital Storm Performance Series (Supports up to an NVIDIA RTX 2070 GPU)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD (240GB Digital Storm Performance Series)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce RTX 2060 6GB (VR Ready)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: AIR: Stage 1: High-Performance Copper Heat Pipe Cooler
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Digital Storm Performance Series (RGB Fans)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: - No Thanks
CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Home (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)

What Cretae said. Look, DS has been around for a long time and have always had a solid reputation. Unfortunately, things happen in shipping sometimes.... plus all the things mentioned by Cretae. I too went through the RMA process as mine arrived not wanting to boot up. Damage from shipping. All you can do is give DS a chance to make it right, and that is where they are far above other PC builders. Best of luck and here's hoping you and yours a great Christmas and a working PC.

I actually think I know what happened. It was most likely during shipping. The way the CPU fan is bracketed around, but not permanently attached to the heat sink is the most likely culprit here. It was loose in the box and free floating when we unboxed it. I would imagine it did some damage during shipping. (That's just my opinion, I'm certainly no expert.)

I have never understood why people are whiny jerks when stuff happens like this. It obviously isn't DS's fault, and thus far I have no reason to complain. My disappointment isn't justification for being a poopyhead to anyone.

As for the ones whining because their computer hasn't shipped yet and is stuck in phase 1... did they not read the part where it will be 5-6 weeks before they ship it? My son considered a DS build, and when I pointed that out to him he changed his mind and went with a different system that was ready to be shipped. (Another good company, downside being that *I* will have a three year warranty, and he will only have a one year warranty, but that's on him.)

I keep tracking my puter...

2:47am TRACY, CA Arrived at FedEx location

Not sure where that is... but it is closer to me today than it was yesterday! I shall monitor my precious daily, and pray she makes it here unscathed by the rigors of FedEx shipping handlers. GO LITTLE LYNX GO! Come to Mama!   

Hey guys! Guess what?? It's here and it WORKS! I'm WAY too excited about my new purty puter! WHEE!!

Originally posted by Stellar ... I think your puter is a beast.

It certainly beats anything I've ever built before. (Yes, I build my own most of the time.)

Compared to some of the builds DS has available? It is !!

But I it, regardless of how meager it seems in comparison to the "big boys". After all, I mostly play World of Warcraft. Anything much more powerful than this would be like using a flamethrower to light birthday candles.    

Oh, and thanks for the email response. :)

Another awesome post!