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Case Specification

Post Date: 2009-05-06
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vpm View Drop Down
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Posts: 3 		  Quote vpm Quote  Post ReplyReply bullet Topic: Case Specification
    Posted: 06 May 2009 at 9:21am
For a custom built system, with Digital Storm's approval, will they allow a customer to specify their case of choice.  While I like the Silverstone case that they offer, I have always preferred the quality of Lian-Li cases.  A new Lian-Li mid-size tooless gaming case (PC-P50) will be available for sale in a couple of weeks and this case fits my system and space requirements perfectly.  Would Digital Storm at least enertain a conversation regarding my desired system before making a decision?
 
I did send sales an email regarding this request through their website, but never received a response as yet. It has been 3 days.  My next step will be to call them if my question is not answered in this forum.  Thank you. 
VPM
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Hammer View Drop Down
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Posts: 147 		  Quote Hammer Quote  Post ReplyReply bullet Posted: 06 May 2009 at 9:26am

I asked them a simular question reguarding the Cooler Master ATCS 840 and I was told, at the time, that it was a possibility. Ofcoarse it would cost more and likely the full retail cost. In the end I desided to just get the Antec 900 to keep costs down.

But this is only my experience, I can not answer for DSO.
"It is important to realize that any lock can be picked with a big enough hammer."
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 06 May 2009 at 4:32pm
You can request what ever parts you like, you are not limited to the config page at all

it will cost more then what you would pay, but then it will have DS's warranty on it.

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vpm View Drop Down
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Posts: 3 		  Quote vpm Quote  Post ReplyReply bullet Posted: 07 May 2009 at 9:02am
I spoke with James in Sales yesterday.  While I am allowed to specify my case, Digital Storm will charge me another $175 over the price of the case and will not warranty the case.  Digital Storm will only warrant the components they install in the case.  Regarding shipping, all boxes and wooden crates are pre-made for Digital Storm for the cases they offer.  If a customer specifies a different case, Digital Storm would have to provide a quote on the additional cost to provide the proper fitting internal packaging, box or wooden crate.  Right now a wooden crate costs $200.  Based on the type of system, I was looking to have built, I find the $175 additional charge and lack of warranty on the case to be a major deterrant.
 
Other than informing me of the $175 charge, reason behind the charge, and lack of warranty, James did not offer any other helpful suggestions on how to build my custom system and still have a warranty on the case.  I even asked if I could purchase the case (for warranty purposes) and have it drop shipped to Digital Storm, James said that would be possible, but I would incur addtional shipping charges.  Maybe it was my salesman;  James might be a very nice guy, but I did not get the impression that this was going to be a pleasant transaction.  All of James answers were texbook when it came to the charges. I did not get that warm and fuzzy feeling a customer should get when making this type of purchase. While it was left that I should call James when I am ready to purchase, I am contemplating if putting this person through the paces just to obtain a quote is worth either of our time.
 
I fully understand Digital Storms position regarding their justification for this additional pricing.  What I find disturbing is the company's advertising regarding their willingness to build a fully custom system and the penalty they inflict for wanting to explore this option. I knew it was a marketing ploy before I investigated it.  Charging extra for a special is acceptable. Charging extra and not providing a warranty on the part or parts is unacceptable!  If Digital Storm really cared about their customers, they would offer to purchase the special part or parts at the best price possible so their additional fee would not sting as much.
 
Digital Storm still offers me an avenue to pursue  further when my case becomes available for sale. 
VPM
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Hammer View Drop Down
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Posts: 147 		  Quote Hammer Quote  Post ReplyReply bullet Posted: 07 May 2009 at 9:37am
I agree and disagree with you at the same time.
 
When requesting special 'parts' you can get whatever you want and it's still covered. But cases are a different deal all together. DSO offers a very limited selection of cases and this helps them,a nd us, in many ways, especially parts and labor. The techs already know exactly how to build a computer into thier cases and that keeps labor costs low. When something goes wrong with a case, they already have all the spare parts and replacement cases on hand to solve the problem. I'm sure they also chose the cases they offer based on durability and reliability, now I'm not saying the Lian isn't durable or reliable, but DSO doesn't have first hand experience with the problem these cases might have.
 
I have a custom requested LC in my computer and it's covered under warantee. I think that's actually the most requested topic for customization. People ask for extra Rads and stuff all the time and I've never heard of the warantee not extending to it. And I can understand the possible extra shipping cost, because again, everything DSO has on hand is for the cases they carry.
 
But...I do have to agree with you that the extra cost is alot and it's certainly a deterant. I also agree that if they let you pay extra for a special order case that it should still be covered under the warantee. That does inded suck.
"It is important to realize that any lock can be picked with a big enough hammer."
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vpm View Drop Down
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Posts: 3 		  Quote vpm Quote  Post ReplyReply bullet Posted: 07 May 2009 at 10:09am

Thank you for your feedback.  I understand and agree with the statements in your first paragraph.  While I have been seriously considering just building this system myself, it was at least worth the time to investigate Digital Storm further. 

Lian-Li is a wonderful high quality aluminum case manufacturer.  If you can afford their cases, I highly recommend them over many of the other case manufacturers out their.  One really needs to see their cases in person to appreciate them. 
VPM
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 07 May 2009 at 4:21pm
Lian-LI has good cases but you bring me a case that will offer better airflow then the HAF and have a great price.

Lian-Li is not the god or end of all cases. at the end of the day if a case provides great airflow and room for LC, it does not matter who makes it, as long as its quality case.

also if you want to customize something its always gonna cost an arm and a leg, go order a customized couch and see how much more that will cost.


I like Lian-Li also but there is not a big enough difference or a difference in performance period for me to order one of theirs, I am customizing many things in my build and paying extra for it but I didn't see a good enough reason to change my case.

I am however surprised to hear that they will charge you $175 extra and not put a 3 year warranty on it, I wish you would have gotten a good reason for it.

I think the extra shipping you were told about, when asking about buying it yourself and sending it to them, was referring to the shipping you would have to pay Lian-Li to ship it to you then you ship it to DS, that would be 2 extra shipping fews you would incur vs if DS ordered it.

Edited by DST4ME - 07 May 2009 at 4:24pm

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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 07 May 2009 at 4:58pm
The situation is this:
 
When we have to special order a certain chassis, we don't have special packaging designed to handle mishandling by the shipping companies. Not only that, there are additional labor that goes into handling a special order.
 
Also, when ever we special order any component, it's yours, and we won't be able to take it back for a refund or a credit. However, supplying a warranty behind the item is totally different.
 
If you do special order a component from us, we will obviously help you with the warranty and so fourth mainly because we made the purchase for you with our fees.
 
I believe the return/credit may have been misunderstood by warranty.

One unique category that has additional costs than other types of hardware is the chassis. Mainly because the way we formulate a special order price is different for a chassis:
 
1. Shipping costs of obtaining the item to Digital Storm (a case can cost up wards $40-$50 in shipping)
2. Additional labor/installation time by a technician which would involve learning/working with the case. [When a technician works with something he knows the ins and out of, it's much easier than trying to plan a build and figuring out how to put it together]
3. Special/extra packaging designed to handle the chassis.
 
Now that's the chassis, if we are talking about video cards, fans, etc... then it's just:
 
1. Special order handling fee
2. Labor/time to install
3. Insurance for warranty service in the event of problems
4. Markup
 
I hope this clears it up,
Alex


Edited by Alex - 07 May 2009 at 4:59pm
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Sarah View Drop Down
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Posts: 879 		  Quote Sarah Quote  Post ReplyReply bullet Posted: 07 May 2009 at 6:03pm
Hey vpm, just as an added note. I am sorry for the experience you had with James. Let me fix it and work with you on this though, so that we can get you the system you dream of having. I want to make this happen for you to the best of my and the companys ability. Send me an e-mail with what your looking for, lets see what I can do for you.
Sarah
If you have sales questions, please contact [email protected]

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Zardoz8719 View Drop Down
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Posts: 543 		  Quote Zardoz8719 Quote  Post ReplyReply bullet Posted: 08 May 2009 at 6:25am
Originally posted by Sarah

Hey vpm, just as an added note. I am sorry for the experience you had with James. Let me fix it and work with you on this though, so that we can get you the system you dream of having. I want to make this happen for you to the best of my and the companys ability. Send me an e-mail with what your looking for, lets see what I can do for you.
 
YOU GO GIRL!  If this doesn't cool the blood and smooth ruffled feathers--what would?  Can't remember the last time I heard this kind of help/sincerity from a company/member of the staff....other than HERE.  Not everything is possible...but, most don't even try...that's the difference...and that's why I'm HERE.  Evil%20Smile  Ermm 
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