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Computer not starting up correctly?

Post Date: 2011-08-18

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Ethan View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 18 Aug 2011
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Posts: 1
  Quote Ethan Quote  Post ReplyReply bullet Topic: Computer not starting up correctly?
    Posted: 18 Aug 2011 at 1:44pm
I recently ordered and received a desktop computer from DS, and when it works, it works great! But there are some strange on and off issues when I am trying to boot the computer up.

When I push the power button, the motherboard lights up, the fans start going, but nothing else happens! The monitor doesn't turn on, the keyboard and mouse never turn on, etc. And when it manages to turn on correctly, it always has this message:

New CPU installed! Press F1 to go into setup. Press F2 to load default values.

Why is this happening?! Here are my system specs:
Chassis Model: Cooler Master HAF 932
Processor: AMD Phenom II X6 1100T Black Edition (3.3 GHz)(6 core)(6MB Cache)AM3 Socket
Motherboard: ASUS Crosshair IV Formula (AMD 890X Chipset)(SATA 6 and USB 3.0)(Socket AM3)
System Memory: 8GB DDR3 1600MHz Digital Storm Certified Performance Series
Power Supply: 750W Digital Storm Certified
Hard Drive Set 1: Operating System: 1x (500GB Western Digital Caviar (7200 RPM)(32MB Cache)(Black Edition)
Optical Drive 1: DVD-R/RW/CD-R/RW (DVD Writer 24x/CD Writer 48x)
Internet Access: High Speed Network Port
Video Card: 1x ATI Radeon HD 6950 2GB
Sound Card: Integrated Motherboard Audio
Extreme Cooling: AIR: Stage 1: High Performance Cooler
CPU Boost: FREE: Stage 1: Overclock the processor between 3.3GHz to 3.9 GHz
Windows OS: Microsoft Windows 7 Home Premium

I've been "googling" this issue, and I read that the power supply may not be enough, or that the motherboard isn't recognizing the CPU every time. But anyways, have any of you had this issue before, or do any of you know how to solve this problem?

Thanks!
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DST4ME View Drop Down
DS ELITE
DS ELITE

Email address used to purchase matched with forums account email.

Joined: 14 Apr 2008
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  Quote DST4ME Quote  Post ReplyReply bullet Posted: 18 Aug 2011 at 6:46pm
You should call DS for this, it could be the oc settings, DS will figure it out for you.
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314
  Quote Alex Quote  Post ReplyReply bullet Posted: 18 Aug 2011 at 7:24pm
Looks like the system is not POSTING (bootin up correctly), and then boots up fine after it loads BIOS defaults in safe mode. This can be due to a few things:
 
1. Loose hardware, can you try re-seat your memory and video card(s)?
 
2. Overclock. We may have to fine-tune your overclock.
 
The best thing to do is try option 1 if possible, or, call us directly for help and well do our best to take care of you.
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