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Computer wont turn off

Post Date: 2016-07-24
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jml View Drop Down
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Posts: 17 		  Quote jml Quote  Post ReplyReply bullet Topic: Computer wont turn off
    Posted: 24 Jul 2016 at 9:09pm
Ok I bought this system back in early April of this year  , when I click on the shut down computer tab in windows ,it shuts down ,then a minute later it turns back on by itself . I then started to press on the power button to shut it down ,that worked fine for a few days . Now even after I press the power button on the tower to shut it down ,it turns off the tower , then a minute later the tower turns back on by itself ! Any suggestions ?? 

System Configuration:
Chassis Model: Special Deal Hot Seller - Digital Storm Apollo (Black)
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i7 5820K 3.3GHz (Six-Core) (Unlocked CPU)
Motherboard: ASUS X99 RAMPAGE V USB 3.1 (Intel X99 Chipset) (Up to 4x PCI-E Devices)
System Memory: 16GB DDR4 3000MHz Corsair Dominator Platinum DHX (Extreme-Performance)
Power Supply: 1000W Corsair HX1000i (Digitally Controlled Power)
Expansion Bay: Option Not Available
Optical Drive: DVD-R/RW/CD-R/RW (DVD Writer 8x / CD-Writer 8x)
Storage Set 1: 1x SSD (256GB Samsung 850 PRO)
Storage Set 2: 1x Storage (1TB Western Digital - Enterprise Edition)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x NVIDIA GeForce GTX 980 Ti 6GB (VR Ready)
Sound Card: Integrated Motherboard Audio
HPC Processor: - No Thanks
Extreme Cooling: H20: Stage 2: Corsair H110i GT - 280mm Radiator Liquid CPU Cooler
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Corsair LED Airflow Performance Edition (Green) (Up to 6 Fans) 
Internal Lighting: Internal Chassis Lighting System (Green) 
Airflow Control: Digital Storm Thermal Management Control Board & Software
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: - No Thanks
CPU Boost: Standard Intel Turbo Boost 2.0 Automatic Overclocking
Graphics Boost: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Windows OS: Microsoft Windows 7 Professional (64-Bit Edition)
Recovery Tools: Windows Recovery Toolkit (Bundled with Windows CD)
Virus Protection: FREE: McAfee AntiVirus Plus (1 Year Service Activation Card) (Not Pre-installed) ($35 Value)
Office: - No Thanks
Game: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 10-15 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)
 
Sub-Total: $3,450.00
Tax (8.75%): $301.88
S&H: Ground $83.43
Grand Total: $3,835.31
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 25 Jul 2016 at 3:08am
Couple of things to try .... Go to Power Options and disable Fast Startup. Also, Try going to your mouse and keyboard in Device Manager, right click properties and disable " allow device to turn on PC" or similar wording.

Unplug anything external to check it.    As it shuts down, unplug mouse.

Could be your motherboard.     

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jml View Drop Down
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Posts: 17 		  Quote jml Quote  Post ReplyReply bullet Posted: 25 Jul 2016 at 7:48pm
great now its not detecting my router ,I am having to use my old pc to post this 
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jml View Drop Down
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Posts: 17 		  Quote jml Quote  Post ReplyReply bullet Posted: 25 Jul 2016 at 10:00pm
ok after shutting down the system and unplugging the power cord for an hour , and turning it back on , its now detcting my network . I have only had this computer for 3 months and I am frustrated with various problems I have had with it .Spending almost $4,000 , I am really disappointed Cry 
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 26 Jul 2016 at 11:46am
Contact DS and have walk you thru trouble shooting, This can be manythings, it can be your setting on lan for it wake, it can be faulty wire/mobo/psu.

check your windows settings for power options and make sure your wifi/lan is not set to wake the pc.

Check your bios for any wake settings.

is window update trying to update and that is waking it?

Nvidia Drivers----AMD Drivers
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Xenecus View Drop Down
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Posts: 97 		  Quote Xenecus Quote  Post ReplyReply bullet Posted: 26 Jul 2016 at 12:18pm
I would repair the windows installation, try booting in safe mode with networking... seems to me something is conflicting with your system, most likely software ....
Velox | i7 6850x @ 4.5Ghz | Asus Rampage V E.10 | Titan X (Pascal) SLI | 32GB DDR4 | Samsung 950 Pro 512 GB | 2x Samsung 850 EVO 1 TB Raid 0 | 1200W AX1200i| H20: HydroLux PRO | Win 10 |
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jml View Drop Down
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Posts: 17 		  Quote jml Quote  Post ReplyReply bullet Posted: 26 Jul 2016 at 5:13pm
Originally posted by DST4ME

Contact DS and have walk you thru trouble shooting, This can be manythings, it can be your setting on lan for it wake, it can be faulty wire/mobo/psu.

check your windows settings for power options and make sure your wifi/lan is not set to wake the pc.

Check your bios for any wake settings.

is window update trying to update and that is waking it?
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jml View Drop Down
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Posts: 17 		  Quote jml Quote  Post ReplyReply bullet Posted: 26 Jul 2016 at 5:14pm
Originally posted by jml

Originally posted by DST4ME

Contact DS and have walk you thru trouble shooting, This can be manythings, it can be your setting on lan for it wake, it can be faulty wire/mobo/psu.

check your windows settings for power options and make sure your wifi/lan is not set to wake the pc.

Check your bios for any wake settings.

is window update trying to update and that is waking it?
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jml View Drop Down
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Posts: 17 		  Quote jml Quote  Post ReplyReply bullet Posted: 26 Jul 2016 at 5:14pm
Thank you I just sent in a support request 
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db188 View Drop Down
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Posts: 2115 		  Quote db188 Quote  Post ReplyReply bullet Posted: 26 Jul 2016 at 6:20pm
Originally posted by jml

ok after shutting down the system and unplugging the power cord for an hour , and turning it back on , its now detcting my network . I have only had this computer for 3 months and I am frustrated with various problems I have had with it .Spending almost $4,000 , I am really disappointed Cry 
doesn't really matter whether you spend $4k or $10k on a system they all require periodic troubleshooting at some point in time.  DS can build you a perfectly tuned machine and within a couple of days of the user adding programs/apps/devices to it problems crop up.  most problems have to do with driver conflicts and that's M$ (if using their OS) and all the other hardware vendors fault.  people here can, and have, give good troubleshooting advice or you can have a DS techie walk you through them.   gl with you issue, i hope you get it resolved soon.  

for myself, i have an $8k+ system and i', constantly chasing down weird performance issues, it's part of the pc ownership social contractWink
Aventum 3
I7-6700K
Gigabyte G1 Z170X Gaming GT
16GB Corsair Dominator 3000MHz
Corsair Hx1000i 1000W
Samsung M.2 980 Pro 2TB;Samsung 850 EVO 1TB
MSI RTX 3080 Ventus OC 10G LHR
Gigabyte M28U 4K
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 28 Jul 2016 at 10:04pm
Originally posted by db188


doesn't really matter whether you spend $4k or $10k on a system they all require periodic troubleshooting at some point in time.  for myself, i have an $8k+ system and i', constantly chasing down weird performance issues, it's part of the pc ownership social contractWink


10K+ and exact same experience as above quote, no matter if I build the system or DS, its always the same.

Edited by DST4ME - 28 Jul 2016 at 10:04pm

Nvidia Drivers----AMD Drivers
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