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Concerned about computer

Post Date: 2015-09-03
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Riley View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 19 Jun 2010
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Posts: 11 		  Quote Riley Quote  Post ReplyReply bullet Topic: Concerned about computer
    Posted: 03 Sep 2015 at 5:21pm
I ordered my computer on August 7 and payment was processed on the 9th. It didn't move stages until I emailed the first time and then it went to stage 5 on August 18. It was waiting on the graphics card to come in.
It hasn't changed status since August 18. I've emailed and called but they couldn't say why it has been in stage 5 for so long. It has been 28 days (19 business days) since ordering and been in stage 5 for 16 days (12 business days). Seems a little odd to be in testing for that long.

Called at around 3:30 PST time today and technician had left for the day.

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bprat22 View Drop Down
DS ELITE
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DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 04 Sep 2015 at 5:15am
Hi Riley...  I obviously can't say the reason, being a customer like yourself, but the 980Ti Strix, I believe you ordered?  was on back-order for awhile and DS might be scrambling to back-fill orders on a first come basis.    But they should be able to tell you the status.

Good luck. Big%20Smile
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ArkansasWoman777 View Drop Down
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Email address used to purchase matched with forums account email.

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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 04 Sep 2015 at 5:20am
Stage 5 will vary for everyone as if a part is backordered or a part goes wrong such as what happened to me back when i ordered which was my video card, it can take a bit.

Alex most likely will hop on here say something.

Edited by ArkansasWoman777 - 04 Sep 2015 at 5:20am
"Captain Sirius Black"
Storm Trooper
i5 3570k

Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
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FrankW View Drop Down
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Joined: 22 Feb 2010
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Posts: 2254 		  Quote FrankW Quote  Post ReplyReply bullet Posted: 04 Sep 2015 at 6:49am
Hi Riley,

If you don't want to wait for Alex to drop by you can Email him directly at: [email protected]. He can help you.

Frank
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Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 04 Sep 2015 at 8:19am
Hi Riley,

Sorry for the delays, the team had been behind on orders during the Back to School rush, but that should be resolved by now. I will check with our team on your order and see what's going on.
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 04 Sep 2015 at 9:41am
Looks like Scott from our team just contacted you with an update. We should be moving forward soon with production to QA for your order.
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