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Could use some help/info

Post Date: 2014-08-08
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AnselmBlackheart View Drop Down
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Posts: 3 		  Quote AnselmBlackheart Quote  Post ReplyReply bullet Topic: Could use some help/info
    Posted: 08 Aug 2014 at 12:13pm
So, I ordered my gaming laptop at the early hours of the morning yesterday, and despite an entire business day passing, and a good chunk of a second, my order is still showing up as "We have recieved [Sic] your order but have not procsessed [Sic] it yet.", and this is despite the fact that the cash has already gone through.

Could anyone tell me how long it normally takes for processing?

(Also, for relavent info, I chose priority build and overnight shipping, if anyone wants to toss possible dates this would get to me)
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 08 Aug 2014 at 12:24pm
You'd have to call or email DS for the info. If Alex from DS stops by the forum he might be able to help.

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AnselmBlackheart View Drop Down
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Posts: 3 		  Quote AnselmBlackheart Quote  Post ReplyReply bullet Posted: 08 Aug 2014 at 12:34pm
Originally posted by bprat22

You'd have to call or email DS for the info. If Alex from DS stops by the forum he might be able to help.



Was mrore curious how long processing usually takes.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 08 Aug 2014 at 12:44pm
My own personal experience was the same day or so, 3 years ago. I've seen others take a couple of days or just a few hours. Not really a definitive time period that I've seen.

I do understand your concerns.   
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ArkansasWoman777 View Drop Down
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 08 Aug 2014 at 1:08pm
Although i think the building times for laptops and desktops are different. Alex would have to tell you or someone who owns a laptop would have to tell you. It varies for everyone.
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Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 08 Aug 2014 at 8:52pm
My Krypton order started to increment its steps the same day I ordered, but I suspect that's because I was one of the first people to order one the day the new model became available back in April, so there's wasn't a backlog of previous orders in the queue.

Definitely call DS as there should be an update within a day, I would think.  Also make sure your spam filtering didn't shunt any emails from DS to a junk mail folder.  When I ordered DS needed more information from me because my shipping address didn't match my billing address.  I had to fill out a form and send it back to them, along with a photocopy of my credit card (I was allowed to black out the numbers).
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 Aug 2014 at 2:59am
2 or 3 issues possibly at work here:  1) there may have been a communication failure from the bank to DS, 2) DS just hasn't sent the updated email yet, or 3) the email you should have received was caught in a filter somewhere.
 
Processing usually takes less than a day, except in cases such as Roykirk mentioned when the addresses don't match. 
 
My guess is number 2... your order is be processed and they just haven't updated your email yet.  Give them a call after 9 (pdt) today and get an answer.  In addition, an email to management@digitalstormonline or alex@digitalstormonline wouldn't be a bad idea.
 
As for how long?  ... that depends completely on the testing.  Priority build and overnight shiping can still take a little while.
 
Good luck and grats on your new rig.
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AnselmBlackheart View Drop Down
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Posts: 3 		  Quote AnselmBlackheart Quote  Post ReplyReply bullet Posted: 09 Aug 2014 at 6:44am
Originally posted by Snaike

2 or 3 issues possibly at work here:  1) there may have been a communication failure from the bank to DS, 2) DS just hasn't sent the updated email yet, or 3) the email you should have received was caught in a filter somewhere.
 
Processing usually takes less than a day, except in cases such as Roykirk mentioned when the addresses don't match. 
 
My guess is number 2... your order is be processed and they just haven't updated your email yet.  Give them a call after 9 (pdt) today and get an answer.  In addition, an email to management@digitalstormonline or alex@digitalstormonline wouldn't be a bad idea.
 
As for how long?  ... that depends completely on the testing.  Priority build and overnight shiping can still take a little while.
 
Good luck and grats on your new rig.


Just sent an email to management, but I can confirm none of the three you mentioned are at play.
1: I checked both with my bank and with paypal, the funds have transferred.
2: I am using the "My Account" thing in support, and my Order ID to check.
3: Checked and double checked my email, I have no notice in my inbox or in my spam folder dating on the day of or after my order for them to have finished processing.
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 Aug 2014 at 9:09am
Originally posted by AnselmBlackheart


Originally posted by Snaike


My guess is number 2... your order is be processed and they just haven't updated your email yet.  Give them a call after 9 (pdt) today and get an answer.  In addition, an email to management@digitalstormonline or alex@digitalstormonline wouldn't be a bad idea.

 

As for how long?  ... that depends completely on the testing.  Priority build and overnight shiping can still take a little while.

 

Good luck and grats on your new rig.

Just sent an email to management, but I can confirm none of the three you mentioned are at play.1: I checked both with my bank and with paypal, the funds have transferred.2: I am using the "My Account" thing in support, and my Order ID to check.3: Checked and double checked my email, I have no notice in my inbox or in my spam folder dating on the day of or after my order for them to have finished processing.


I'm still going for number 2. The order's been processed, but DS email system hasn't caught on yet.

Wow.. did I write "Today"?! Fail on my part, sorry. DS is open 9 - 5 Monday through Friday.    Let's try again.. 48 hours from the time this is posted they will be open and ready for business. Yes, Monday is a busy day, but from my experiences in and around DS, you will hear from them in one way or another.

Hang in there. They're coming to help. As Mr. Zimmer used to say... "I guarantee it."   

Edited by Snaike - 09 Aug 2014 at 9:29pm
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 09 Aug 2014 at 9:36am
Hi AnselmBlackheart,

Looks like the team is confirming inventory allocation for your priority build before we actually charge you. You should see an update on Monday, and we'll be able to get things rolling very soon.

Feel free to email me at any time: [email protected]

Cheers!
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 Aug 2014 at 10:07am
There goes Alex... Making me fail when I said I failed... he DID contact at 9 pdt... TODAY!...



Well played, Alex.. .well played indeed.   
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 09 Aug 2014 at 10:29am
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