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Customer Service

Post Date: 2020-07-13
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brunop View Drop Down
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Joined: 13 Jul 2020
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Posts: 2 		  Quote brunop Quote  Post ReplyReply bullet Topic: Customer Service
    Posted: 13 Jul 2020 at 12:29pm
I'm just wondering if there is any kind of customer service. Been contacting them, sending emails, calling, asking for updates on my order and requesting follow ups almost every single day but no one answers me. Been 6 weeks since I ordered and still on stage 3. Asked many times for an update on my order, to switch one of the components but nobody answers me. I see so many great reviews but doesn't seem real. I paid 2k for a product that I dont know when it's coming or if it's ever coming. No one answers me or can even give me an update on my order. Very frustrating
bruno
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Digital Storm Employee


Joined: 15 Jan 2021
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 12:31pm
I see Melissa sent you a message back on 7/6.

Parts were assigned on 7/8, middle of last week. You should see it move quickly through the rest of the stages this week!
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brunop View Drop Down
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Posts: 2 		  Quote brunop Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 12:31pm
And I'm sure they never read my request to change one of the components and it'll not come the way I wanted. Unbelivable

Edited by brunop - 13 Jul 2020 at 12:42pm
bruno
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Digital Storm Employee


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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 12:46pm
We are not seeing any ticket made or requests sent for a component change. Can you please email me directly at [email protected] with the email/phone number you are using so I can see whats going on?
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Bat21 View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 29 Jun 2020
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Posts: 22 		  Quote Bat21 Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 2:03pm
I have called 3 times and each time i have talked to them. They have also change my config based on my request.

Try giving them a call and be patient with them. All good people that i have talked to.
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theantihero View Drop Down
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Posts: 106 		  Quote theantihero Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 2:04pm
Same here my dude, just call them. They're very patient and it was pretty easy changing config upon request.
Bolt X - Lust Red
Discord: theantihero#0001
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Digital Storm Employee


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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 2:20pm
Config was updated with Bruno and the system should be done with assembly today!
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theantihero View Drop Down
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Posts: 106 		  Quote theantihero Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 2:30pm
Glad he sorted it out with you guys! Rock on

Edited by theantihero - 13 Jul 2020 at 2:30pm
Bolt X - Lust Red
Discord: theantihero#0001
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MadSpit View Drop Down
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Posts: 29 		  Quote MadSpit Quote  Post ReplyReply bullet Posted: 13 Jul 2020 at 11:00pm
I also had my config changed while in stage 3 I just called and it was no problem. Talking to a customer service rep is the way to go.
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