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Dead Pixel protection?

Post Date: 2011-10-10
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Afanacii View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 10 Oct 2011
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Posts: 2 		  Quote Afanacii Quote  Post ReplyReply bullet Topic: Dead Pixel protection?
    Posted: 10 Oct 2011 at 1:01pm
I'm trying to choose between Sager and DS, and my biggest concern is customer service and warranty. The DS warranty is kinda vague, which can be a good or a bad thing, but doesn't say anything specifically about dead pixels. Sager has a specific coverage (that you have to pay for, which I'm not a huge fan of) where they will repair/replace for 30 days if you encounter a dead pixel. The sales rep at DS just told me that if my new system ARRIVES with a dead pixel, then there is no recourse. Furthermore, if there are multiple dead pixels on arrival that are not in a single group, there is still no recourse, and no coverage available for purchase to protect me from this problem.

Maybe I'm overblowing this, because I have never had a dead pixel in any monitor, laptop or otherwise, in all of my days of computer ownership. On the other hand, maybe I've just been lucky, because other computer companies are only covering this problem with an upgraded service, and DS simply will not cover it, which means to me that it is a costly problem when it does come up.

I've heard lots of great things here about the service at DS, but I would like some specifics about what is and is not covered under the warranty.

Thanks!
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 10 Oct 2011 at 8:26pm
@Afanacii,
 
First off, thank you for your interest in buying a Digital Storm laptop, especially since I see that you already are a customer that that you own a desktop from us? Big%20Smile
 
In regards to the warranty and such, our normal warranty policy is exactly the same as Sager, as we both use the same laptop chassis manufacture, Clevo. The dead pixel policy is in in our "Warranty Policy"
 
F. DEAD PIXEL POLICY.

Since Digital Storm does not directly manufacture LCD panels for our monitors or laptops, we are going to pass over the same warranty terms that Digital Storm has with the manfactuer(s) to the customer. If any of the three conditions are met or exceeded, Digital Storm will replace the unit for the customer:

  1. Over 3 bright dots or 6 black dots or 8 mixed bright and block dots in total.

  2. 2 adjacent bright dots or 2 adjacent black dots.

  3. 3 bright and/or black dots within an area radius of 7.5mm

 
I will tell you that I've hardly seen any customers complain or call in about dead pixels. I'm not saying that it can't happen, but, if it's a big deal, it should fall in our warranty policy and we should be able to take care of you. If you would like a dead pixel policy guarantee, we can do that for you for $69. Just sent me an email after you place your order ([email protected]) with your order number and the price I quoted you.
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