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digital storm customer service sucks

Post Date: 2020-12-28
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jaron View Drop Down
Newbie
Newbie


Joined: 20 Dec 2020
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Posts: 3 		  Quote jaron Quote  Post ReplyReply bullet Topic: digital storm customer service sucks
    Posted: 28 Dec 2020 at 10:08am
I called digital storm today to get some parts for an aventum 3 I bought third-party. I was on hold for 15 minutes twice got hung upon. but I got a call back within 30 seconds of pushing the call back number option. But the employee was not helpful whatsoever. He said I would have to contact the original buyer which I don't even know. and get the order number and have him transfer ownership over to me. Even though I have the serial number on the case. how do you think I can do that digital storm. what is the use of a serial number if it doesn't lead back to anything? I wasn't asking for free parts I just wanted to buy some parts that I can only get from digital storm.
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Snaike View Drop Down
Moderator Group
Moderator Group

Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
Online Status: Offline
Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 28 Dec 2020 at 11:12am
So, let me get this straight. You bought a DS Aventum from a third party and you're upset that DS won't sell you parts for their flag-ship computer? Because they can't verify that the original owner has transferred the ownership of an exclusive and proprietary machine to someone else and then to you?

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Stellar View Drop Down
Groupie
Groupie

Digital Storm Employee


Joined: 10 Apr 2020
Online Status: Offline
Posts: 189 		  Quote Stellar Quote  Post ReplyReply bullet Posted: 28 Dec 2020 at 11:20am
Hey Jaron,

Sorry to hear about your experience. In order for us to service your request, we are going to need the original owner to call in for transfer of ownership.

This is 100% a security issue and will require a transfer of ownership.
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