Digital Storm Laptop Overheating

Has anyone had any problems with their Digital Storm laptop overheating? I ordered a new gaming laptop for my daughter 2 months ago. the first time she use it, it overheated and shut off after about an hour. I called digital storm and they said I need to buy a cooling pad for it. A week later the cooling pad came but it did not help. I called digital storm and they said I need to put a program to protect it from overheating. I installed a program and set it to shut off at 95 degrees Celsius. Now it shuts off after 15 minutes of Gaming. I have tried setting the fans on high and gaming mode this does not work either. I sent the laptop back to digital storm and they had it for 3 weeks. We just received it back last week and after 15 minutes of gaming it hit hot 100 Celsius, it shut down again. I have left several messages with digital storm but I cannot get a phone call back. :( This is not a cheap laptop it is their best one. I might not be the smartest man but I don't think gaming laptops should be running at over a hundred degrees Celsius.

Here is an example thread from a forum I use:

http://forum.notebookreview.com/threads/p770zm-shutting-down-suddenly-while-gaming.801813/page-2#post-10468498

Check the whole thread. I've seen problems like this before with competitor gaming machines - the problem there was attributed to poorly fitted heat sink.

Get your money back. That laptop is clearly not functioning as advertised. The Avon is based on a Tongfang chassis. I have a 15 inch version from a different reseller. No problems - 9750H and 2070 max-Q. The reseller I bought it from customized the BIOS to ensure this type of non-sense did not occur out of the box.

I vehemently disagree with the need for the laptop cooler. Thin and light laptops should be stand alone sufficient. I have a Clevo P870TM-R behemoth. Under load, the fans are running as loud as a hair dryer. I know what loud sounds like - reason I switched to a desktop. My Tongfang was annoyingly loud as well for the month or so I had to use it as my primary machine during quarantine. I will still use it for travel, but it stays in the bag where it keeps quiet.

I contacted DS again three days ago. DS said they need the laptop back again to look at it. I am still waiting for a return label. I tried to download screenshots from last night after playing fortnite for 20 minutes the laptop went thermal.

Excellent information. 3 of your 6 cores are about 20 degrees warmer than the rest. No question that the heat sink is not level.

This is most likely what is happening with your laptop. See the link for the complete forum discussion. Essentially, this problem resulted in motherboard/capacitor failure due to prolonged exposure to excessive heat. The problem you are seeing is a heat spreader (the part that is connected to the heat pipes) is not making even contact with the CPU. This could be do inadequate mounting of the heat spreader; uneven flatness of the heat spreader. Regardless, the laptop cooler (the one that is supposed to work; not the gimicky one you were told to get) is unable to transfer heat. This has been a long running problem with the laptop described in the linked thread.




http://forum.notebookreview.com/threads/warning-some-i7-6820hks-and-i7-6700hq-have-uneven-core-temps-due-to-uneven-heatsink.797477/

I personally wouldnt take the risk. If its showing a lot of these issues, I would return or request for a brand new machine if it’s possible.

Thank you for all your great advice. Yes, it was the heatsink. The heatsink was replaced and now temperatures are running in the low sixties. :)