Digital Storm Order delay??

I recently purchased a Level 2 LYNX on May 15 2020 and the estimated delivery was 10-15 business days but it’s already been 2 weeks or 10 business days. Was wondering if there’s been similar occurrences to others. And I got the confirmation email the 18th about the payment being processed and accepted but it’s been 10 business days and no updates whatsoever?

Welcome to DS and the forums Robin0401 and TonloDaGreat!

One of the "get things done" folks, Alex, has stated that the emailed stages' messages are a little wonky during the COVID situation, but they are pushing to get as many machines out as safely as they can. He's also stated that they are doing their very best to meet the 10-15 day window. So, hang in there!

As a note, the 10-15 business day window begins on "payment acceptance", not on day of order. In most cases those are the same day but you never know, some things only banks can understand. If your orders and payments were on the same day, May 15, then today (Friday) is day 10. So with all good luck and intentions it seems that you should expect your machines to hit stage 7 (ready for shipping) at the latest June 5th.

Alex has said many times that if you have any questions, shoot him an email message ([email protected]).

By the way, Robin0401, if you wish to have that really cool "Verified Customer" badge just make sure that your email addresses for ordering and the forums match exactly (like a password) and it should pop up automatically.

Again, welcome! and hang in there.. the wait is well worth it!   

Good to hear back so quick and was wondering for a while what was happening but it still says stage 1 for 10 business days but hopefully it progresses 6 stages by the 5th

Originally posted by smfcpa Mine was est. to take 20-25 business days (4 to 5 weeks). It actually took 1 day less than 2 months for it to be delivered to me. If you absolutely need a computer by a certain date, this isn't the way to go.

But, at least in my case, customized orders of even HP, Alienware and others were taking extended periods while I was shopping. Since I still have a working computer I decided to go for the DS since I both expected a better build quality (and parts) and won't need to talk to tech support in India ever again.

What do you say when the much needed shipment from halfway around the world is unexpectedly delayed? Will it be in tomorrow, or next week? How would you revise your estimate? The best they can do is guess, and when they do that, everybody acts like this is a business as usual environment.

Originally posted by one1two I think a big step would be to somehow make it where, particularly it is related to a part being unavailable, reaching out to the customer to let them know there has been a delay in receiving a specific component and from there either let them wait or offer then the chance to upgrade or downgrade as they see fit. That seems better to me personally than just having people hand over thousands of dollars then sit in the dark for weeks.

I agree 100% with this...

Lucky for you in getting a tracking numbers immediately and I never received an email detailing the process would take 6-8 weeks I received two separate emails within three days of purchasing. First one was confirmation and the second was notification that my order was in stage 1, never did I receive the 6-8 week time notice the only notice regarding time was the 10-15 business days

How long does it take for the steps to proceed as since the 18th of May it’s still to this day almost 3 weeks later still in Stage 1 with no tracking number

It really does depend on the parts. As others have pointed out power supplies have had a real issue getting made and shipped. Everything that could go wrong pretty much did across the entire industry.

Here is a video on it.

https://www.youtube.com/watch?v=0whCHfejM18