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DS = Amazing Service

Post Date: 2007-08-08
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Lunchbox View Drop Down
Groupie
Groupie


Joined: 01 Aug 2007
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Posts: 96 		  Quote Lunchbox Quote  Post ReplyReply bullet Topic: DS = Amazing Service
    Posted: 08 Aug 2007 at 3:05pm
I just wanted to let everyone who works on these forums how happy i am with the service i have gotten from digital storm! I have made at least a call a day making changes and i personally would have killed me if i were the technicians! but they were calm and helped me make sure every decision i made would benefit my rig in the end! So thanks again for being curteous, knowledgable, and sociable people!
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Juhanis View Drop Down
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Digital Storm Customer Service


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Posts: 34 		  Quote Juhanis Quote  Post ReplyReply bullet Posted: 08 Aug 2007 at 4:07pm
thanks for the compliments, i dont know about the other guys in support.  i do try to throw a little more personality into my phone conversations with customers.   on the other hand, i do try to keep a degree of professionalism with my conversations at the same time.  on these forums... i'm a goofball.  oh well.
Real Name: Juhani, English Translation: John
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Robert View Drop Down
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Digital Storm Customer Service


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Posts: 133 		  Quote Robert Quote  Post ReplyReply bullet Posted: 08 Aug 2007 at 4:57pm
Thanks for the compliment!

I also try to add a touch of personality to each call while maintaining a high level of professionalism at the same time. I know how it is calling a company and talking to someone who has terrible customer service skills, so I try my hardest to ensure our customers are not only satisfied, but are left with an unprecedented level of confidence and trust towards our company.



Edited by Robert - 08 Aug 2007 at 4:58pm
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Lunchbox View Drop Down
Groupie
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Posts: 96 		  Quote Lunchbox Quote  Post ReplyReply bullet Posted: 08 Aug 2007 at 5:14pm
Well you all do very well and i appreciate your level of patiece you showed with each and every call i made!
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brian View Drop Down
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Posts: 505 		  Quote brian Quote  Post ReplyReply bullet Posted: 08 Aug 2007 at 6:13pm
Well that makes me happy to know that, when I order mine, I'll look forward to the great service.  :)
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Larry View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 03 Aug 2007
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Posts: 167 		  Quote Larry Quote  Post ReplyReply bullet Posted: 09 Aug 2007 at 8:58am
I have spoken with Robert and he has been professional, but more importantly he has been personable and eager to help.
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