FAQ FAQ  Forum Search   Register Register  Login Login

DS response to setup reviews

Post Date: 2008-03-29
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
leveck View Drop Down
Newbie
Newbie


Joined: 29 Mar 2008
Online Status: Offline
Posts: 1 		  Quote leveck Quote  Post ReplyReply bullet Topic: DS response to setup reviews
    Posted: 29 Mar 2008 at 9:38am
I set up a proposed configuration for purchase on Thursday and I filled in the request for Digital Storm to reiview it and get back to me by email or phone with your suggestions.
As of now I have received no reply and I am just wondering how long it takes to hear back from you. Most companies respond quite quickly when a sale is involved so I was rather suprised to hear nothing. Hope you can let me know when something might happen.
Back to Top
Weasel View Drop Down
Newbie
Newbie


Joined: 28 Mar 2008
Online Status: Offline
Posts: 22 		  Quote Weasel Quote  Post ReplyReply bullet Posted: 29 Mar 2008 at 9:42am
Why they didn't answer back friday, I don't know, maybe they were answering someone else's questions. But it's saturday and DS is a small company and is not open 24/7
 
there's my 2 cents


Edited by Weasel - 29 Mar 2008 at 9:43am
Back to Top
!ender_ View Drop Down
DS Veteran
DS Veteran


Joined: 24 Oct 2007
Online Status: Offline
Posts: 4219 		  Quote !ender_ Quote  Post ReplyReply bullet Posted: 29 Mar 2008 at 9:57am
if you filled it out thursday you will hear back monday. as weasel pointed out, DSO is not open on weekends.
Also the forums can provide support for system config choices
Also "most companies" doesnt span universally. Try emailing VigorGaming or IBuyPower and see how fast they get back to you
(i sent both of these build inquiries when i was shopping, that was in November, I have not heard back... DSO responded the next day. If they didnt get you it was a fluke)
Back to Top
leveck View Drop Down
Guest
Guest
  Quote leveck Quote  Post ReplyReply bullet Posted: 01 Apr 2008 at 10:27am
I never heard back so I sent in a second configuration review request and havent heard back from it either. That is not very good response to a potential customer and I may have to find a vendor who is interested in customer service.
Back to Top
gdhart View Drop Down
Senior Member
Senior Member


Joined: 21 Sep 2007
Online Status: Offline
Posts: 131 		  Quote gdhart Quote  Post ReplyReply bullet Posted: 01 Apr 2008 at 11:38am
If your email address is Comcast.Net for some reason the automated emails do not come through.   I encountered this problem and when I switched to my gmail account, the emails come through with out any problems.
850W PSU/Pro Case
Q6600-G0 2.7GHz
nVidia 680i A1 Revision
4GB 800MHz XMS2
1x500 GB WD, 2x500GB WD RAID-1
2x500GB Ext
nVidia GeForce 8800GTX 768MB
ATI TV Wonder 650
Air Cooled Stage 3
Back to Top
Kelly View Drop Down
Senior Member
Senior Member

Digital Storm Customer Service


Joined: 13 May 2008
Online Status: Offline
Posts: 791 		  Quote Kelly Quote  Post ReplyReply bullet Posted: 01 Apr 2008 at 1:25pm
If I may ask, Leveck, when you sent in your request, did you just send a configuration number or did you ask questions?  If we do not have a specific question to answer, we don't know what we're looking for on the configuration reviews and therefore we answer those with questions first because when we are doing new order reviews, we always catch the mistakes or non compliant issues then before we process.
 
 
Back to Top
brian View Drop Down
Senior Member
Senior Member


Joined: 03 Aug 2007
Online Status: Offline
Posts: 505 		  Quote brian Quote  Post ReplyReply bullet Posted: 01 Apr 2008 at 7:42pm
people need patience.. DS is totally about customer service i guess some people want everyone to drop what their doing to help them. did he ever call DS? i heard its faster.

thats my 2 cents
Back to Top
traylorc View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 23 Jan 2008
Online Status: Offline
Posts: 73 		  Quote traylorc Quote  Post ReplyReply bullet Posted: 01 Apr 2008 at 10:58pm
Originally posted by brian

people need patience.. DS is totally about customer service i guess some people want everyone to drop what their doing to help them. did he ever call DS? i heard its faster.

thats my 2 cents
 
No offense....but it's easy to preech patience when you are not the one waiting for a response. Wink
 
One of the by products of proclaiming that you have a committment to customer service is that people do indeed expect you to drop what you are doing and assist them.  That's the reason why you order from a small boutique versus a big name manufacturer like Dell.
 
Just playing Devil's advocate....if DS isn't prepared to "drop what they are doing to help" many of the competitors will.  Remember that old saying "you never get a second chance to make a first impression".  
 
I am not pointing the finger of blame on the OP or DS, my point is that perspective customers who do not receive a response to their initial configuration request may choose to take their business elsewhere.  I agree that calling DS is an option, but why call when you can e-mail a competitor that may provide an immediate response?
 
I don't want anyone to think I am trying to flame DS, I currently have two systems on order that are going to cost me in excess of $8,000+ so obviously I believe in this company.  However, I do think that response to configuration requests is an area that could use some improvement.
 


Edited by traylorc - 01 Apr 2008 at 10:59pm
Back to Top
SunfighterLC View Drop Down
DS Veteran
DS Veteran


Joined: 18 Feb 2008
Online Status: Offline
Posts: 1527 		  Quote SunfighterLC Quote  Post ReplyReply bullet Posted: 01 Apr 2008 at 11:37pm
I just sent one at 4pm today, got an answer back in about an hour.
Back to Top
leveck View Drop Down
Guest
Guest
  Quote leveck Quote  Post ReplyReply bullet Posted: 02 Apr 2008 at 7:43pm
GDHart, guess you were right. I do have a Comcast email address. I resent on my Gmail address and received a reply, so thanks for the suggestion.
Back to Top
gdhart View Drop Down
Senior Member
Senior Member


Joined: 21 Sep 2007
Online Status: Offline
Posts: 131 		  Quote gdhart Quote  Post ReplyReply bullet Posted: 02 Apr 2008 at 11:02pm
Not a problem. 
850W PSU/Pro Case
Q6600-G0 2.7GHz
nVidia 680i A1 Revision
4GB 800MHz XMS2
1x500 GB WD, 2x500GB WD RAID-1
2x500GB Ext
nVidia GeForce 8800GTX 768MB
ATI TV Wonder 650
Air Cooled Stage 3
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.046875 seconds.