DS vs. Alienware

I have always owned Dell high end systems, those computers have the most unbelievable problems and the service is another type of hell. I sold my m6400 covet in January when the video went out for the second time. I need a computer that will perform CAD  and CIV 5 (out in 2 weeks). I am looking at the M15X with I7, 1920 x1080, and GTX260m. Digital Storm does not offer a comparable system (screen resolution is only 1600 x900) in that size so I am again looking at a larger system (UGH…), that I do not want. Also I did some checking on-line forums for reviews on Digital Storm products. This company does have some problems, but it seems they do care more than Dell. I did find some reviews that Digital Storm responded to very smugly, stand offish, and almost accusing. I read that you stand by the customer until they are satisfied, sometimes when you respond to a customer it is better to say I am sorry and we will try harder. I do not want to buy another Dell, but I do not want to learn another Hell and cannot go 6 weeks without my computer because the fan stopped, video does not work on brand new computer, etc... I really want to have faith, but Dell has made me Skeptical of everyone.

Since I still have to receive my computer ( delivery date is september 13th looks like, yay) I cannot tell you how the computer functions yet. However the service for ordering has been excellent. I put my order towards the end of last month and if it wasn't for my bank I would have had it in sooner.

My old laptop was a dell 1530 xps system and I was quite happy with it till it started giving me problems. The sound quality was terrible and it had significant heat issues. I eventually got it resolved but it was a 4 month process. My friend has a Alienware laptop though and again it did have issues. Dell is such a large company that they can't individually test every system, instead they test a random sample. DS however individually tests every single system and hence why it takes a little longer for your computer to get to you. Dell can probably have your system to you within next week but because of the rigorous test standards that DS has, it will take at least 5 business days (if you do go for the rush order service) for them to even ship it.

The only time I've heard complaints about a system being dead on arrival from DS was when the shipping company horribly mistreated the product, check their video on how carefully they package their systems and you'll see why it is highly unlikely that it will be because of DS.

ups and fedex guys are just jealous but that gives them no excuse to screw with our rigs

Hahaha.

Originally posted by artnothing I did find some reviews that Digital Storm responded to very smugly, stand offish, and almost accusing...  I really want to have faith, but Dell has made me Skeptical of everyone.

Can't say much but my own experience.  My first response here was from ender which took me a bit off guard but it was just because it was my first time posting.  He was very helpful and he has opinions... but they are EARNED opinions because HE KNOWS WHAT HE'S TALKING ABOUT, because he built his own rig, posted it here in these forums, slaved over overclocking, has done the stuff himself and so he has a right to his opinions...  Everyone here who might be taken as "stand offish" is like that IMO.

Hey dblecircle, give me a bite of the steak

OMG that was good, thanks for the bite