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DS warranty questions

Post Date: 2010-05-19
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Shar View Drop Down
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Joined: 22 Sep 2009
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Posts: 27 		  Quote Shar Quote  Post ReplyReply bullet Topic: DS warranty questions
    Posted: 19 May 2010 at 3:34am
http://www.digitalstormonline.com/warranty.asp

I have read the above link and have questions. I am not handy working inside computers.

   Limited Warranty:
1. Does the warranty mean I can have the computer shipped to Digital Storm for any repairs during the warranty period?

2. If parts side of warranty in effect will repairs be done with only charge being for return shipping?

3. If only the Labor side of warranty is in effect will repairs be done with only charges for the parts needed and for the return shipping?

4. Will the shipping charges be for the true charges that UPS charges or is anything else added? Assuming computer shipped to Digital Storm with original packing materials.

   Upgrades:
5. What is ballpark range of the new labor fee for upgrades when parts purchased from Digital Storm? Are return shipping fees true charges that UPS charges?



   
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Alex View Drop Down
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Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 20 May 2010 at 2:24pm

@Shar,

I'll be more than happy to answer your questions:
1. Yes, of course. Actually, if you have any issues within the first 30 days of delivery and we determine that it needs to come back for service, we cover all of the shipping costs.
 
2. If you are outside the warranty window for part replacements, you will be responsible for shipping costs and part replacement costs.
 
3. Yes.
 
4. Yes, we do our best to provide discounted shipping costs with included shipping insurance rates.
 
5. Upgrades are usually at our own cost. Yes they are true costs.
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