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Dual HDMI screens on RTX3070 going black

Post Date: 2021-03-23

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ShrykeAbysmal View Drop Down
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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Topic: Dual HDMI screens on RTX3070 going black
    Posted: 23 Mar 2021 at 12:33pm
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I have a Velox with Ryzen 3900X, 32GB RAM and an RTX3070 that is running two HDMI monitors spanned at 1900x1080 each. I have the latest NVidia drivers (461.92) which I have now uninstalled and reinstalled twice since delivery. The system is dropping the video signal such that the screens are flashing black and then back on again, are failing to repaint, and are causing individual application interfaces to turn black, all randomly. But when it starts happening, it then gets more and more frequent until, as I write this, it is happening roughly 30 times a minute.

I have since pulled the second monitor, switched the primary to straight HDMI in the HDMI slot on the card, and nothing has helped. I have also put the TdsDelay and TdsDdiDelay registry keys in with values of 60. Nothing is helping.

Has anyone else had this problem? If so how was this fixed. This machine is basically unusable for any practical length of time in its current predicament, and I'm wondering if this is coming about because of a cabling issue (quality mostly, they're 6' HDMI cables) or because there's a problem with the new NVidia drivers, or because there is a problem with this card and it needs to be RMA'd or something. This computer couldn't have passed testing with this issue happening like this and nobody noticed. So now I'm beginning to think maybe display port isn't really backwards compatible with HDMI.

Any help is appreciated.

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System Configuration:
Chassis Model: Digital Storm Velox
Exterior Finish: - Standard Factory Finish Trim Accents: - Standard Factory Finish
Processor: AMD Ryzen 9 3900X (12-Core) 4.6 GHz Turbo
Motherboard: ASUS PRIME X570-P / MSI X570-A Pro (Up to 2x PCI-E Devices) (No SLI Support) System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series Power Supply: 1200W Silverstone / EVGA / Thermaltake (Modular) (80 Plus
Gold)
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PCIe)
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RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections) Graphics Card(s): 1x GeForce RTX 3070 8GB (Performance Edition) (VR Ready) Sound Card: Integrated Motherboard Audio Add On Card: - No Thanks Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance) HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected Cable Management: Exotic Cable Management - Green - (Cable Combs with Custom Color Sleeved Extension Cables) Chassis Fans: Corsair LL Series (RGB Fans) (Software Controlled Effects) Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes) Airflow Control: - No Thanks Chassis Mods: - No Thanks Noise Reduction: - No Thanks
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Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)
]
DigitalStorm Velox
Ryzen 3900X 32GB PC3200 Digital Storm Certified RAM
NVidia RTX3070 8GB
Segate FireCuda PCIe4 500GB, 2x WD Caviar Black 1TB
Silverstone 1200W modular PSU
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 23 Mar 2021 at 1:07pm
Call DS and get their Tech Support on it.. and send [email protected] an email about it as well.
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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Posted: 26 Mar 2021 at 11:14am
Originally posted by Snaike

Call DS and get their Tech Support on it.. and send [email protected] an email about it as well.


Will do, thanks. I thought maybe switching to active display port->HDMI adapters would work so I bought some, but the problem came up again soon as I booted up with them. Then I reboot and it's not doing it. Seems that it won't do it until it does, but once it does, it then keeps doing it until I do something to stop it, like reboot.
DigitalStorm Velox
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NVidia RTX3070 8GB
Segate FireCuda PCIe4 500GB, 2x WD Caviar Black 1TB
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 31 Mar 2021 at 5:53am
Just a thought, do you have all the "sleep" mode functions off? That sounds like a monitor going to sleep and not waking up.
I had mine to go to sleep and had to turn the function off when they were staying asleep (black screen) no matter what I did. All fine when rebooted the system. Never did let the pc go to sleep mode but never had issues with the monitor(s) taking a nap.
Now no sleeping.
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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Posted: 05 Apr 2021 at 12:59pm
Originally posted by hoserator

Just a thought, do you have all the "sleep" mode functions off? That sounds like a monitor going to sleep and not waking up.
I had mine to go to sleep and had to turn the function off when they were staying asleep (black screen) no matter what I did. All fine when rebooted the system. Never did let the pc go to sleep mode but never had issues with the monitor(s) taking a nap.
Now no sleeping.


No I normally turn all that off on powered machines. And the picture come right back on after the system recovers the driver failure. The monitors never actually turn off.

I've since talked to support at Digital Storm and they gave me what were supposedly hotfix drivers and suggested I run DDU and then install them. Tried all that - same thing. Monitors flipping on and off like a cheap adult bookstore sign. Made sure all overclocking was off. Toggled refresh rate from 60 to 59Hz and back again. Added in all the TDR stuff. Still this driver has stopped responding error. And now, as if it got challenged to become even more of a dumpster fire than it already is, I am dealing with BSODs from stuff as simple as javascript behaviors and opening Word documents. IRQ_LESSOR_NOTEQUAL now.

I've been building my own computers solidly and exclusively since '90 and I have never had a computer come out of the gate with as many failures as this one has had. First desktop I've bought since then and it can't run for five minutes without some sort of failure. But they don't happen in full screen games. They happen with nothing open except Chrome and Outlook, or some other combination of desktop apps. In other words, with zero heat buildup and zero load.

I have to wonder what burn-in and quality tests were run to manage to have never seen this come up. Are these machines only good with the latest Display Port 144+Hz monitors? Because I can't imagine I have to start expecting to RMA components here less than a month after delivery.

Edited by ShrykeAbysmal - 05 Apr 2021 at 1:00pm
DigitalStorm Velox
Ryzen 3900X 32GB PC3200 Digital Storm Certified RAM
NVidia RTX3070 8GB
Segate FireCuda PCIe4 500GB, 2x WD Caviar Black 1TB
Silverstone 1200W modular PSU
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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Posted: 06 Apr 2021 at 4:25pm
Yeah there's definitely a problem here. All kinds of 4101 and 4109 errors all day today. Report after report of programs being deed access to graphics hardware. Am event viewer full of COM errors concerning CLSID launch permission denials despite my account being an admin on the machine and now even the ribbons screen saver is claiming it's too much for the graphics hardware to run, lol.

I'm running Memtest64 on it right now and in less than five minutes after starting it, both monitors black out after all input is lost and one of them reports back no signal. Are we kidding? My TRS-80 from 1980 would be less hard pressed than this to display icons and a web browser. What testing was done here? I'm ready to wipe this whole system and dump this memory for something I know works and it's been here less than a month. What took a fiscal quarter to produce here about this machine?

Really unhappy with this now.
DigitalStorm Velox
Ryzen 3900X 32GB PC3200 Digital Storm Certified RAM
NVidia RTX3070 8GB
Segate FireCuda PCIe4 500GB, 2x WD Caviar Black 1TB
Silverstone 1200W modular PSU
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  Quote Acetylide Quote  Post ReplyReply bullet Posted: 06 Apr 2021 at 5:23pm
Originally posted by ShrykeAbysmal

Originally posted by hoserator

Just a thought, do you have all the "sleep" mode functions off? That sounds like a monitor going to sleep and not waking up.
I had mine to go to sleep and had to turn the function off when they were staying asleep (black screen) no matter what I did. All fine when rebooted the system. Never did let the pc go to sleep mode but never had issues with the monitor(s) taking a nap.
Now no sleeping.


No I normally turn all that off on powered machines. And the picture come right back on after the system recovers the driver failure. The monitors never actually turn off.

I've since talked to support at Digital Storm and they gave me what were supposedly hotfix drivers and suggested I run DDU and then install them. Tried all that - same thing. Monitors flipping on and off like a cheap adult bookstore sign. Made sure all overclocking was off. Toggled refresh rate from 60 to 59Hz and back again. Added in all the TDR stuff. Still this driver has stopped responding error. And now, as if it got challenged to become even more of a dumpster fire than it already is, I am dealing with BSODs from stuff as simple as javascript behaviors and opening Word documents. IRQ_LESSOR_NOTEQUAL now.

I've been building my own computers solidly and exclusively since '90 and I have never had a computer come out of the gate with as many failures as this one has had. First desktop I've bought since then and it can't run for five minutes without some sort of failure. But they don't happen in full screen games. They happen with nothing open except Chrome and Outlook, or some other combination of desktop apps. In other words, with zero heat buildup and zero load.

I have to wonder what burn-in and quality tests were run to manage to have never seen this come up. Are these machines only good with the latest Display Port 144+Hz monitors? Because I can't imagine I have to start expecting to RMA components here less than a month after delivery.


I'm no expert, but it could be one or a combination of problems: bad video card/motherboard, drivers, VPN software, etc. Given the solutions that have already been tried & assuming they were performed correctly, I would send the system back and let them sort it out. The issue(s) seem to be getting progressively worse with the applied fixes and I would guess DS tech support had the presence of mind to go through the Event Viewer with you to find what caused or lead to the IRQ_LESS_OR_NOT_EQUAL errors.

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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Posted: 08 Apr 2021 at 1:54pm
Originally posted by Acetylide

Originally posted by ShrykeAbysmal

Originally posted by hoserator

Just a thought, do you have all the "sleep" mode functions off? That sounds like a monitor going to sleep and not waking up.
I had mine to go to sleep and had to turn the function off when they were staying asleep (black screen) no matter what I did. All fine when rebooted the system. Never did let the pc go to sleep mode but never had issues with the monitor(s) taking a nap.
Now no sleeping.


No I normally turn all that off on powered machines. And the picture come right back on after the system recovers the driver failure. The monitors never actually turn off.

I've since talked to support at Digital Storm and they gave me what were supposedly hotfix drivers and suggested I run DDU and then install them. Tried all that - same thing. Monitors flipping on and off like a cheap adult bookstore sign. Made sure all overclocking was off. Toggled refresh rate from 60 to 59Hz and back again. Added in all the TDR stuff. Still this driver has stopped responding error. And now, as if it got challenged to become even more of a dumpster fire than it already is, I am dealing with BSODs from stuff as simple as javascript behaviors and opening Word documents. IRQ_LESSOR_NOTEQUAL now.

I've been building my own computers solidly and exclusively since '90 and I have never had a computer come out of the gate with as many failures as this one has had. First desktop I've bought since then and it can't run for five minutes without some sort of failure. But they don't happen in full screen games. They happen with nothing open except Chrome and Outlook, or some other combination of desktop apps. In other words, with zero heat buildup and zero load.

I have to wonder what burn-in and quality tests were run to manage to have never seen this come up. Are these machines only good with the latest Display Port 144+Hz monitors? Because I can't imagine I have to start expecting to RMA components here less than a month after delivery.


I'm no expert, but it could be one or a combination of problems: bad video card/motherboard, drivers, VPN software, etc. Given the solutions that have already been tried & assuming they were performed correctly, I would send the system back and let them sort it out. The issue(s) seem to be getting progressively worse with the applied fixes and I would guess DS tech support had the presence of mind to go through the Event Viewer with you to find what caused or lead to the IRQ_LESS_OR_NOT_EQUAL errors.



No as a matter of fact they didn't, but only because when they called to remote in I had a production deployment meeting to take part in.

Since I last posted here I rolled all the way back to 457.09 drivers, which actually was getting something done until it started up again hours later. I resolved almost all of the DCOM launch permissions issues that were coming up regarding the administrators group and thus my local account not having full control for the various services. Most of them seem to have to do with a now unknown user SID being in the launch permissions, so I have to wonder what that's about and if there was a temp user used to configure that has now been removed. I also changed slots on the DIMMs.

I installed MSI Afterburner, which I used to "40 under" the core clock on the GPU. I have not had a single 4101 or 4109 in the two and a half hours since doing that underclock. Fingers crossed, but really this shouldn't have to be done on a new machine with a top of the line card like this after the setup has been through over a week of testing. I just hope the chatter regarding this being a problem on these RTX 3000 cards is based in reality.
DigitalStorm Velox
Ryzen 3900X 32GB PC3200 Digital Storm Certified RAM
NVidia RTX3070 8GB
Segate FireCuda PCIe4 500GB, 2x WD Caviar Black 1TB
Silverstone 1200W modular PSU
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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Posted: 09 Apr 2021 at 10:24am
Never mind. Still doing it. Even with now a 52 MHz underclock.
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  Quote Acetylide Quote  Post ReplyReply bullet Posted: 09 Apr 2021 at 3:19pm
Then you should try to schedule a general time window for them. It will be a lot easier for all involved if they can diagnose the problem remotely.

Also, I don't recall you mentioning anything about uninstalling & physically removing the graphics card. Have you tried that yet and just use the motherboard's onboard graphics to see if you have the same issue? If not, don't bother unless it becomes necessary. The best way for them to diagnose is to leave things as is & the problem(s) can be reproduced while they're remotely working with the system.

"Top of the line card" just means you're paying more money for more "features". You have to remember that everything nowadays is mass produced and that no matter how high the price tag of an electronic component, there are always going to be failures. It just really sucks when it happens to one of us.
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  Quote ShrykeAbysmal Quote  Post ReplyReply bullet Posted: 12 Apr 2021 at 1:12pm
Originally posted by Acetylide

Then you should try to schedule a general time window for them. It will be a lot easier for all involved if they can diagnose the problem remotely.

Also, I don't recall you mentioning anything about uninstalling & physically removing the graphics card. Have you tried that yet and just use the motherboard's onboard graphics to see if you have the same issue? If not, don't bother unless it becomes necessary. The best way for them to diagnose is to leave things as is & the problem(s) can be reproduced while they're remotely working with the system.

"Top of the line card" just means you're paying more money for more "features". You have to remember that everything nowadays is mass produced and that no matter how high the price tag of an electronic component, there are always going to be failures. It just really sucks when it happens to one of us.


I have uninstalled the card three times with DDU, unhooked and reseated the card, reseated and moved the DIMMs, reinstalled Windows now twice, increased core voltage and decreased core clock at various times, and all that's changed is is that after one attempt at a Windows update the machine now can't get passed the screen blur upon clicking the login button to get to the actual login box.

Aware of the reality of buying electronics and agree. As mentioned before this is not my first rodeo. I haven't bought a machine since my Tandy 1000 in '85, yet I've had gaming machines ever since. My last one is still 100% operational after 7 years having only needed a replacement PSU and water cooling radiator replacement in year 7. And I guess that's a good thing, because it's the only working desktop in the house. I'd try throwing my GTX680 from that machine into this one to rule out the rest of the system, but I don't feel like taking this Velox apart down to the motherboard to figure out why the PCI-E power plug looks to be on a ribbon cable too short by half to get to the card slots or to confirm whether there really is only one power plug when my 680 needs two.

Just not where I expected to be right now. At any rate I will have to schedule something with them again once I have Windows installed again and can actually make it to a remote session reliably.

Edited by ShrykeAbysmal - 12 Apr 2021 at 1:16pm
DigitalStorm Velox
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NVidia RTX3070 8GB
Segate FireCuda PCIe4 500GB, 2x WD Caviar Black 1TB
Silverstone 1200W modular PSU
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