For those who bought a DS PC in 2019 or earlier...

I did not purchase mine before covid and the parts shortage, BUT, I have plenty of gaming friends that had bought from DS in the past and I heard nothing but positive statements about the company and their PCs.
It's the reason I bought from them this time and I had to use Customer Support to get my new PC fixed after it arrived damaged by shipping.
That process of trouble shooting, RMA the PC, getting it fixed was very good and received my new PC back in short order, fixed and working perfectly.

Now is a very difficult time for any custom PC builder, so no matter who you go with, you are in for a longer than normal wait.

I've been here awhile. Prior to the Pandemic, DS was very consistent churning out PCs within the stated Business Days. Back to school, Black Fri/Cyber Mon, and the holidays plus weather issues during that time frame would delay some builds a few days, but parts were never in such short supply as they have been consistently since last May.

My third DS build was ordered 11/27/17. It shipped 12/23/17, and hit two 3 day holiday weekends and a blizzard on its way from Cali to Florida. It arrived 1/3/18. I was surprised when it didn't go anywhere on those weekends, because I assumed UPS/FedEx would be working.

All three of my DS gaming computers since 2010 worked flawlessly out of the box. I have over-used/ abused them all, running them 24/7, and I had two case fans quit on me. One 240mm after 7.5 years, and one lazy-ass 120mm after 3 years. Those are the ONLY issues I have EVER had in almost 11 years with DS products.

Anyone not in a custom "Murphy's Law" (Murphy's Law is "Whatever CAN go wrong WILL go wrong eventually") type business like DS during these times (IN CALI! -raging fires next door, anyone?), could possibly imagine the obstacles in the way of almost every facet of their business over the past 10 months.

Consistent customer service has been the greatest challenge after the broken supply chains and Covid protocols, but I know these guys going back over eleven years. Whatever failures there have been (and there have been a few), you could multiply 10-50 fold with just about anyone else. The one constant shining star with Digital Storm is not that it always GOES right, but they will always MAKE it right.

I've bought 6 DS rigs since 2011. One was a gift the other 5 were ours. My "cube" was the first. That one went back for new parts pretty quick. It sat on the floor(under desk) and I spilled a glass of tea on my desk which went into the fans on top(of rig) and poof. Lost my GTX 590 Classified. Then FedEx used it as a football. What a mess. So yeah that took awhile to fix. DS was wonderful all through that. I still use it but the X58 MB is having issues. I love my cube.
Bought a DS laptop for hubby which was retired years ago.
Then got hubby a first Gen Bolt which gave up the ghost last year.
Bought a friend a rig and up until his death 2 years ago it still ran.
In 2015 I bought the Behemoth DS Laptop. (2)980M GPU in SLI!! If I remember I told them take your time. Only problem I've had lately is it overheated about 3 months ago and that was a FIRST.
Last fall I got a Lumos for hubbys birthday(Oct) to replace his Bolt(think it took about a month to build). No issues and I shipped it freight.
My next build will be with DS and it will be an Aventum.
Guess I'm a FANGIRL....   

Originally posted by oldlady RPGer I've bought 6 DS rigs since 2011. One was a gift the other 5 were ours. My "cube" was the first. That one went back for new parts pretty quick. It sat on the floor(under desk) and I spilled a glass of tea on my desk which went into the fans on top(of rig) and poof. Lost my GTX 590 Classified. Then FedEx used it as a football. What a mess. So yeah that took awhile to fix. DS was wonderful all through that. I still use it but the X58 MB is having issues. I love my cube. Bought a DS laptop for hubby which was retired years ago. Then got hubby a first Gen Bolt which gave up the ghost last year. Bought a friend a rig and up until his death 2 years ago it still ran. In 2015 I bought the Behemoth DS Laptop. (2)980M GPU in SLI!! If I remember I told them take your time. Only problem I've had lately is it overheated about 3 months ago and that was a FIRST. Last fall I got a Lumos for hubbys birthday(Oct) to replace his Bolt(think it took about a month to build). No issues and I shipped it freight. My next build will be with DS and it will be an Aventum. Guess I'm a FANGIRL....

Well, you have a pretty damn cool history in PC gaming, I have to say. Much respect.

Originally posted by Slick_the_Bandit Originally posted by oldlady RPGer My next build will be with DS and it will be an Aventum. Guess I'm a FANGIRL....    Well, you have a pretty damn cool history in PC gaming, I have to say. Much respect.

And well-earned, Slick_the_Bandit!

oldlady RPGer's the fan favorite around here, that's a fact!

Soooo       

Yep.