Graphics card issue

GTX 1650.  I will start by saying that DS did the required troubleshooting with remote access. Still could not fix the issue. Probably close to two hours of uninstalling and reinstalling software/drivers.  They want me to send the card in for evaluation.  Here is the issue.  The Display Port on the card does not work. We tried a 1.2 cable and a 1.4 cable, nothing.  Both cables when connected to the MoBo Display Port for the on board graphics work fine. I get a good picture on my Asus PA248. When I asked about the QC testing protocol regarding the graphics card. It was thought that the testing was done via the HDMI port. I never received a solid conformation on that.  HDMI works fine, no issues.  I recommended to DS that in the future  QC protocols should includ all ports on the graphics card.  In any event I just don't want to pull the card, ship it in and have it stress tested. PIA. DS was very good in offering shipping both ways and sending me a shipping label.  Considering the efforts to fix the problem without resolution I am surprised that they just don't send me a new card. I asked....nope.  That would be the customer service I would expect from DS.   I'll just run HDMI and live with it.   So I will suggest that you check all the ports on the card when the new machine arrives. I will say that I am pleased with everything else. Very nice build quality. They even managed to mount my AIO cooler with the radiator hose barbs "down" in the vertical position. The Lumos build is very attractive package with the glass covers. Second machine from them  and probably not my last. I will specify that all ports on the graphics card are to be tested on my future builds.   

Originally posted by Tidgxor I agree with you 100% on testing all the ports of a system. I don't care if it's a seldom used port. That's part of what you're paying for, the testing. As for what DS did or did not offer that I can't comment on as much since I wasn't part of the conversation. If they didn't offer you an RMA where they send you a new GPU and place a hold on your card until you return the old GPU I'd like to think they had a specific reason for not doing so as that setup is pretty common with electronics in my experience (including with DS in the past).

Originally posted by bprat22 They put a hold on your cc so the old card is returned.   I agree with that policy because not everyone is as honest as we are.    The other option several years ago was, if you didn’t want a hold on credit, was to send the defective card and when they received it the new one sent out.   Problem with that is the added time without a functioning graphics card.

This is my understanding as well.

Even if they've determined it's faulty it is still worth what they paid the retailer for, and they have to get their money back as well.