Growing Pains are Healed, New Facility Is Online

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   Hello everyone, this past two weeks have been crazy for us. The holiday shopping season and us moving to a new facility caused some issues where some things fell in-between cracks but, I am just stating here for everyone to know that we are now online.
Just to give everyone an idea of what we just did:

Testing Area: Our new testing area is three times larger than the old building. Each testing spot now has a special tracker so we can keep track of orders and their current phase throughout our testing procedures. This allows us to better track orders and prioritize systems that have been here the longest.

Dedicated Teams: We now have teams that are dedicated to a single task so they are able to focus on one area only versus people with multiple hats. This takes care of confusions and misunderstandings.

Phase Testing: All of our builds are now first bench tested. That means, your order is first put together, BIOS updates, overclocking, and testing is all done on a test bench. If we have a hardware failure, we are able to do replacements right away and re-test the unit. In the old method, the system would have to go in a queue to go to assembly so they could take out the hardware, replace it, and re-wire it again. This saves us a lot of time. After the unit passes all bench testing, it goes into assembly where the unit is put together with care and sent back to final testing and then QA.

Phone System: We have more lines in our phone system. We moved to a new IP phone system. Callers can how listen to music properly while on hold. The system allows customers the option to wait for a customer service rep so they may be helped instead of being sent to a voicemail.

That's just a brief idea of what we have done. There are many more minor tweaks that we implented. We basically looked at customer complaints and what was wrong and how we could resolve them. I thank everyone for waiting through this process, and we are all looking forward for a great year ahead. We can now properly scale operations without having to pass delays and issues to our customers. This new system allows us to truly better service our customers. I know the two weeks were hectic, but, everything is now smooth sailing.

Growing Pains are Healed, New Facility Is Online

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