Grrrrs

Hi again,
I'm trying really hard to be patient but this stupid video card is still giving me problems.  I tried reaching DSO via phone but nobody is answering. I uninstalled and reinstalled the driver, twice.  I have the latest driver.
I'm really disappointed with my computer because I got it specifically to be my "gaming" computer but when my games keep crashing on it, it really spoils the experience of having spent twice as much money on this computer when my other computer plays the games with no problems and I've never had to reinstall any drivers.
If I have to "reseat" my card, please, teach me how to.  (Solos thread "crashing" ) I asked him but he's not a professional so I'd like to get the okay from someone who built my computer.  If that doesn't work and my graphics card is broken, could you please just send me a new one?
I'd really like to enjoy my computer that I got from Digital Storm Online.  I can't if it keeps going whacko on me and my having to reboot every other time I try to play a game.
Also, when I start up my computer, after the bios, the screen stays black for a good minute and then the windows screen finally comes on.  Is this normal?  What's up with that?
Thank you so much for listening to me whine.

I apologize for the previously unanswered phone calls. We have finally worked out all the kinks in our new phone system. You should be able to get through now at 510-490-1122. Please give us a call so we can further assist you.

Thanks Syn.  I think I'll try it this Saturday. I'll let you know how it goes.