help! vanquish level four not working!Post Date: 2013-11-27 |
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Benc1115 
Newbie 
Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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 Topic: help! vanquish level four not working!Posted: 27 Nov 2013 at 6:22pm |
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Hello just received my vanquish level four and it won't display on my monitor I have tried both VGA and HDMI please help ! I've also tried multiple monitors !
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Admin Group 
Digital Storm Employee 
Joined: 15 Jan 2021 Online Status: Offline Posts: 1581 |
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Posted: 27 Nov 2013 at 6:30pm |
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Are you plugging it into the video card or the motherboard?
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Benc1115
Newbie
Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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Posted: 27 Nov 2013 at 6:31pm |
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I'm plugged into the only hdmi thing on the back of the desktop
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Ariktu
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Joined: 21 May 2013 Online Status: Offline Posts: 492 |
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Posted: 27 Nov 2013 at 6:32pm |
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Did you open the system up when you got it and make sure the video card and ram are fully seated in the MB?
Vibrations from shipping can cause all shorts of issues. |
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Tidgxor
DS ELITE 
The Kokopelli kid
Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
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Posted: 27 Nov 2013 at 6:35pm |
Definitely start here. Also, is the system powering on, with lights, fans, etc.? My guess is that something just got joggled around in there during shipment. |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Benc1115
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Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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Posted: 27 Nov 2013 at 6:44pm |
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What should I be looking for. Never really deslt with computers
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Tidgxor
DS ELITE
The Kokopelli kid
Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
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Posted: 27 Nov 2013 at 6:46pm |
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Well, to keep things simple. Is everything powering on when you press the power button?
Things to look for include various lights, spinning fans, possibly some beeps. |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Benc1115
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Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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Posted: 27 Nov 2013 at 7:48pm |
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If someone could email me I can send you a picture of something that that is unplugged. Its not letting me post to form. Thanks [email protected]
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Ariktu
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Joined: 21 May 2013 Online Status: Offline Posts: 492 |
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Posted: 27 Nov 2013 at 9:17pm |
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http://img600.imageshack.us/img600/5568/naj9.jpg
I am including a direct link since the photo is so big. Here is the second photo he sent me. http://img18.imageshack.us/img18/3176/o5gj.jpg Edited by Ariktu - 27 Nov 2013 at 9:22pm |
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Benc1115
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Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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Posted: 27 Nov 2013 at 10:29pm |
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Also just discovered one of my lights is snapped in half inside the case. Very unhappy as a first time customer
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 27 Nov 2013 at 11:21pm |
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Sorry to hear, looks like shipping was rough with your PC. Please contact our team directly and we'll be happy to help!
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bprat22
DS ELITE
DigitalStorm East -- (Unofficially!)
Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
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Posted: 28 Nov 2013 at 3:03am |
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Sorry to hear of the broken light but I really think we can get your monitor and pc working. If you are hooking the monitor cable to the hdmi next to the vga port, near the USB and audio ports, then that's the motherboard and not the video card. The motherboard video ports are disabled when a video card is installed. Drop down a few inches to where the video card and it's ports run horizontally. There is probably a black plastic cap covering the video card hdmi and dvi ports. Remove the plastic cap. That might be why you were hooking to the only visible hdmi connection.
Hope this works for you. If so, the broken light, assuming it's the red light strip, can be sent to you for easy replacement. Happy Thanksgiving. Edited by bprat22 - 28 Nov 2013 at 3:07am |
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 28 Nov 2013 at 8:51am |
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I believe he's plugging the monitor into the wrong port.
Happy Thanksgiving! 
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Benc1115
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Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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Posted: 28 Nov 2013 at 8:57am |
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Everything is working great minus the light thanks everyone for your input it really helped yall are all great people! Also just a question...why does DS not look for a new shipping provider because it seems people are having lots of deliveryissues and if people are paying thousands of dollars we would probably like everything in tact. Just curious. I hope everyone has a happy thanksgiving!
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 28 Nov 2013 at 10:56am |
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Glad to hear!
In regards to your post, the amount of shipping issues is very, very small. It's difficult if not impossible to gauge how things are by looking at the forums. Many of our customers unfourntely don't go on the forums that buy our systems. In addition, mostly people that need help post on the forums, so you'll always notice more issues than what's really going on. |
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ArkansasWoman777
DS Veteran 
Joined: 19 Aug 2012 Online Status: Offline Posts: 4314 |
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Posted: 28 Nov 2013 at 10:57am |
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With any shipping provider there is usually a chance the PC will get rough handled. Its usually the person or persons handling the package that can be just downright careless.
My PC arrived perfectly fine with no issues, the carrier i chose was the USPS. Edited by ArkansasWoman777 - 28 Nov 2013 at 11:02am |
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"Captain Sirius Black"
Storm Trooper i5 3570k Ordered: 11-27-12 Stage 1: 11-29-12 Stage 2: 12-2-12 Stage 3: 12-2-12 Stage 4: 12-4-12 Stage 5: 12-4-12 Stage 6: 12-10-12 Stage 7: 12-12-12 |
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Ariktu
Groupie
Joined: 21 May 2013 Online Status: Offline Posts: 492 |
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Posted: 28 Nov 2013 at 1:01pm |
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Glad to hear it is working now. Sorry my brain did not think you might be using the MB instead of the video card.
I hope you are enjoying you new system now and some Turkey!! Edited by Ariktu - 28 Nov 2013 at 1:01pm |
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Benc1115
Newbie
Joined: 18 Nov 2013 Online Status: Offline Posts: 31 |
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Posted: 28 Nov 2013 at 1:29pm |
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So everything running well but after about an hour of not touching my cp it turns itself off? Is it on a powersaving mode or what ?
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Ariktu
Groupie
Joined: 21 May 2013 Online Status: Offline Posts: 492 |
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Posted: 28 Nov 2013 at 5:57pm |
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it will go into a power save mode if you leave it untouched for awhile.
it should wake up when you click you mouse. |
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ArkansasWoman777
DS Veteran
Joined: 19 Aug 2012 Online Status: Offline Posts: 4314 |
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Posted: 28 Nov 2013 at 8:32pm |
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Yea, it goes into power save mode, i have it set to for my monitors display to turn off after 10 minutes of no activity. Depending on what operating system you have, for Windows 7 you can go to Control Panel, Hardware and Sound, and under Power Options you can choose whether or not you want your PC to go to sleep ( i have that set to Never) or have your monitor turn off the display after a certain amount of minutes of no activity.
Edited by ArkansasWoman777 - 28 Nov 2013 at 8:33pm |
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"Captain Sirius Black"
Storm Trooper i5 3570k Ordered: 11-27-12 Stage 1: 11-29-12 Stage 2: 12-2-12 Stage 3: 12-2-12 Stage 4: 12-4-12 Stage 5: 12-4-12 Stage 6: 12-10-12 Stage 7: 12-12-12 |
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