Here is some good news, Right?

Good News!  So, the last email I received from DSO was on 11-12-07 telling me I was in stage two and my system was estimated to be shipped in three to five business days. Well, here it is day six…. And, nothing.

So, I just called them, hating to be a pest, but it is MY almost $4,500 bucks I dropped on this puppy, and Alex answered the phone (Wow, I feel so special!).  Anyway, he got my order number, put me on hold and walked out to the build area to personally check on my rig.  Come to find out he tells me that during benchmarking / testing it failed and they are trying to figure out what the issue is.  They suspect it must be a RAM issue (4 G) and a bad stick(s).

So, they were working on it as we spoke.  How’s that for customer service?  Try that with any of the other rig builders!  Try to get a rep in some foreign land to give you an answer about your system!  Heck, try to get one that speaks enough English that you can understand them.  Try to get someone to give you a real answer that is not some canned response from a script!

Sure, I am drooling and dying in anticipation to get my system, but I am thankful that I went with this company because you can actually get a real person on the phone… That cares!!!!

Alex, thank you for taking the time to help me out! Keep me posted, please, as to how this is going!