Honest Review

This post is for anyone who is considering buying a digital storm laptop.  I will provide you with honest commentary on my experiences. 

Before I begin, if this post is deleted, I will repost the complaints to follow on exponentially more enthusiast forums/group sites than I already have.

Also, for clarification, this is about THEIR LAPTOPS AND SERVICE THEREOF.  The laptop is an amazing performer.  Also, I have been told that their desktop service department is completely separate from the laptop department, so I cannot speak to that. 

I am undergoing an RMA process for my digital storm xm15.  It should have been simple enough - the charger jack started heating up one day, and it got to the point where charger plugs would be melted in it.  I set up an RMA.  After a few days of phone tag and botched email communication, I finally got a shipping label/number to send the laptop to Freemont via FedEx with.  I thought, "this was just a little road bump.  The rest will go smoothly."

How wrong I was.  They received my computer on March 7th.  It is now April 16th, and I am not in possession of my laptop.  I made many phone calls ( you reach the same rep no matter what number you choose in the automated menu ), played phone- and email-tag for days, and only now have been told that my computer is supposed to be delivered by the end of today.  The turnaround time is 6 WEEKS, given that I receive the computer today.  THAT IS ATTROCIOUS from any customer service standpoint. 

DO NOT BUY A LAPTOP FROM DIGITAL STORM UNLESS YOU ARE UNCONCERNED WITH THEIR ABILITY TO REPAIR IT IN A TIMELY MANNER!

I am a full time student at the University of Pennsylvania.  I have limited time to spend on the phone hounding a company to do what it said it would do.  In the end, the computer repair was covered under warranty ( which I would respect and appreciate if it had been completed in a reasonable timeframe ), but they wanted my to pay $150 to buy charger to replace the one that was melted and that I had to destroy to even remove from the charging jack.  I can buy the same charger online easily for <$80 ( actually, I already have ).

You can contact me with any questions about my experience with digital storm at adam.farabaugh1 AT gmail DOT com