FAQ FAQ  Forum Search   Register Register  Login Login

How long does it take for an order to be processed

Post Date: 2019-04-01

 Post Reply Post Reply
Page  12>
Author
  Topic Search Topic Search  Topic Options Topic Options
Jackleo97 View Drop Down
Newbie
Newbie


Joined: 01 Apr 2019
Online Status: Offline
Posts: 1
  Quote Jackleo97 Quote  Post ReplyReply bullet Topic: How long does it take for an order to be processed
    Posted: 01 Apr 2019 at 11:15am
Hello everyone,

I'm new to DigitalStorm Forums and on Saturday (03/30) I purchased the Lynx Level 1 Desktop from the online store and I was wondering how long does it take for the order to be processed and shipped? I know it's pretty early but typically how long does it take for the whole process to go through?

Thanks!
Back to Top
Snaike View Drop Down
Moderator Group
Moderator Group

Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
Online Status: Offline
Posts: 9462
  Quote Snaike Quote  Post ReplyReply bullet Posted: 01 Apr 2019 at 12:00pm
according to the latest information that has come across the forums, you'll be looking at a 20-25 business day window. So, from March 30 your window is 4/26 - 5/3.
Back to Top
ILLouminati View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 22 Mar 2019
Online Status: Offline
Posts: 2
  Quote ILLouminati Quote  Post ReplyReply bullet Posted: 01 Apr 2019 at 2:02pm
Originally posted by Jackleo97

Hello everyone,

I'm new to DigitalStorm Forums and on Saturday (03/30) I purchased the Lynx Level 1 Desktop from the online store and I was wondering how long does it take for the order to be processed and shipped? I know it's pretty early but typically how long does it take for the whole process to go through?

Thanks!



I ordered a Lynx level 4 on 2/22/2019 and I'm currently stuck on Stage 4, so I'm already passed the 20-25 business day mark. I can only assume that they may have alot of orders coming in. Hopefully yours is processed within the time frame.
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314
  Quote Alex Quote  Post ReplyReply bullet Posted: 03 Apr 2019 at 3:50pm
@ILLouminati,

I'm sorry for the time it's taken, it's projected to ship within the next few days, it was waiting for one of the hardware items to arrive in order to into final testing.

Feel free to contact me via email "[email protected]" for additional help/questions.
Back to Top
RTX2070SUPER View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 29 Jan 2020
Online Status: Offline
Posts: 2
  Quote RTX2070SUPER Quote  Post ReplyReply bullet Posted: 29 Jan 2020 at 10:33am
if you haven't gotten the email already check in your junk emails thats where mine where i was just in your situation and make sure to put the emails that digital storm gave you to put on your safe senders list on your email that you used the emails they gave you are in the thank you screen that shows up when you just ordered your computer here are the emails just in case you don't remember them [email protected]
[email protected]
[email protected]
[email protected]
Back to Top
Slow View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 04 Feb 2020
Online Status: Offline
Posts: 2
  Quote Slow Quote  Post ReplyReply bullet Posted: 04 Feb 2020 at 7:38am
I ordered mine January 10th, it's February 4th, still stuck on stage 1.
Raul♫
Back to Top
DERAGEDXJAWZ View Drop Down
Newbie
Newbie


Joined: 30 Jan 2020
Online Status: Offline
Posts: 4
  Quote DERAGEDXJAWZ Quote  Post ReplyReply bullet Posted: 04 Feb 2020 at 9:58am
Ordered mine Jan. 23 and Alex told me yesterday that it should ship on Feb. 14th.
Back to Top
Nitsu View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 17 Jan 2020
Online Status: Offline
Posts: 1
  Quote Nitsu Quote  Post ReplyReply bullet Posted: 04 Feb 2020 at 2:25pm
Ordered my lynx level 2 Jan 8th, didn’t hit stage 2 til Jan 31 then stage 7 yesterday. Just gotta stay patient 😁👍
Back to Top
Slow View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 04 Feb 2020
Online Status: Offline
Posts: 2
  Quote Slow Quote  Post ReplyReply bullet Posted: 04 Feb 2020 at 2:40pm
YUP. Patience.    
Raul♫
Back to Top
EAREXs View Drop Down
Newbie
Newbie


Joined: 06 Jul 2020
Online Status: Offline
Posts: 1
  Quote EAREXs Quote  Post ReplyReply bullet Posted: 06 Jul 2020 at 10:40am
I’m still on stage one been there for 2 weeks now.but I get it there busy I can wait
Back to Top
theantihero View Drop Down
Groupie
Groupie


Joined: 27 Jun 2020
Online Status: Offline
Posts: 106
  Quote theantihero Quote  Post ReplyReply bullet Posted: 08 Jul 2020 at 5:36pm
Hope it helps anyone else, but this is how long it took me to get past Stage 1.

6/29 - Payment Processed entered Stage 1
7/7 - Entered Stage 2
7/? - Hope I enter Stage 3 soon!
Back to Top
harrisonsl View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 07 Jul 2020
Online Status: Offline
Posts: 20
  Quote harrisonsl Quote  Post ReplyReply bullet Posted: 08 Jul 2020 at 9:34pm
5/22 - 7/8 Stage 4 for me
Back to Top
EJB2020 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 09 Jul 2020
Online Status: Offline
Posts: 2
  Quote EJB2020 Quote  Post ReplyReply bullet Posted: 09 Jul 2020 at 9:26am
Originally posted by theantihero

Hope it helps anyone else, but this is how long it took me to get past Stage 1.

6/29 - Payment Processed entered Stage 1
7/7 - Entered Stage 2
7/? - Hope I enter Stage 3 soon!




Ordered 6/5: Stage 1
7/9:Still Stage 1

My Account Order Update page shows:
Estimated Ship Date: N/A Contact us for Estimate

Phone number is has auto message to send email to [email protected] with order#.

Still don't have a response....

I can completely understand issues around COVID but not sure how new orders are processing faster....

Not sure what else to do at this point..


Edited by EJB2020 - 09 Jul 2020 at 9:30am
Back to Top
Nav View Drop Down
Admin Group
Admin Group

Digital Storm Employee


Joined: 15 Jan 2021
Online Status: Offline
Posts: 1581
  Quote Nav Quote  Post ReplyReply bullet Posted: 09 Jul 2020 at 9:29am
EJB2020,

Your order should be shipped out next week and should see stage updates really soon!
Back to Top
EJB2020 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 09 Jul 2020
Online Status: Offline
Posts: 2
  Quote EJB2020 Quote  Post ReplyReply bullet Posted: 09 Jul 2020 at 9:45am
Originally posted by Nav

EJB2020,

Your order should be shipped out next week and should see stage updates really soon!


Thank you for this... I really do appreciate it.  I expected long lead times, it's just hard to relay that to a child waiting on gift. They get what's going on but just having information is valuable.

Thanks again!
Back to Top
SMiles22 View Drop Down
Newbie
Newbie


Joined: 21 Sep 2020
Online Status: Offline
Posts: 2
  Quote SMiles22 Quote  Post ReplyReply bullet Posted: 21 Sep 2020 at 11:42am
Order started at 8/26
Got to stage 2 9/15 i hope it doesn’t take too much longer
Back to Top
keitht06 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 02 Jan 2010
Online Status: Offline
Posts: 82
  Quote keitht06 Quote  Post ReplyReply bullet Posted: 21 Sep 2020 at 5:00pm
Originally posted by SMiles22

Order started at 8/26
Got to stage 2 9/15 i hope it doesn’t take too much longer


Thats actually pretty good.
Back to Top
futurehunter2010 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 08 Sep 2020
Online Status: Offline
Posts: 24
  Quote futurehunter2010 Quote  Post ReplyReply bullet Posted: 21 Sep 2020 at 6:45pm
Originally posted by SMiles22

Order started at 8/26
Got to stage 2 9/15 i hope it doesn’t take too much longer


That is a little long, but barely. Which frame did you use? I have been reading in the forums that the velox frame is out of stock though more are suppose to be in very soon. I bring that up because Stage 2 is inventory so it could be waiting on something for your build. The Stage 2 is suppose to be pretty fast though (at least according to the email and comparing it to the other stages) so I would give it another week and if its still in Stage 2 reach out to see what the delay is. Stages 3-7 all together could take up to like 6 weeks if you combine the max days in the ranges given.
Just ordered my first custom PC!
Back to Top
SMiles22 View Drop Down
Newbie
Newbie


Joined: 21 Sep 2020
Online Status: Offline
Posts: 2
  Quote SMiles22 Quote  Post ReplyReply bullet Posted: 21 Sep 2020 at 7:23pm
Originally posted by futurehunter2010

Originally posted by SMiles22

Order started at 8/26
Got to stage 2 9/15 i hope it doesn’t take too much longer


That is a little long, but barely. Which frame did you use? I have been reading in the forums that the velox frame is out of stock though more are suppose to be in very soon. I bring that up because Stage 2 is inventory so it could be waiting on something for your build. The Stage 2 is suppose to be pretty fast though (at least according to the email and comparing it to the other stages) so I would give it another week and if its still in Stage 2 reach out to see what the delay is. Stages 3-7 all together could take up to like 6 weeks if you combine the max days in the ranges given.




I got the linx stage 4 build, and I’m just so excited and impatient lol
Back to Top
LORDTHUNDERBIRD View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 22 Jan 2021
Online Status: Offline
Posts: 2
  Quote LORDTHUNDERBIRD Quote  Post ReplyReply bullet Posted: 22 Jan 2021 at 5:21pm
I did a Google search just to see what is considered normal when it comes to turnaround time. I hit stage 3 on January 8th and am still there on January 22. Digital Storm had stage 3 estimated as 1-3 business days, so I'm surprised to have seen no progress since then.

Digital Storm makes it clear that they don't rush these builds or cut corners, so I guess I'll continue to be patient in the meantime.
Back to Top
Hooked505 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 25 Jan 2021
Online Status: Offline
Posts: 10
  Quote Hooked505 Quote  Post ReplyReply bullet Posted: 25 Jan 2021 at 3:36pm
I ordered my pc on 12/15/20 and as of today 1/25/21 I am in stage 6. I've heard it takes a while to get a pc from DS, but I'm hoping it is worth the wait. My friend ordered one pretty much the same parts as mine and his took 3 weeks total from another company. His pc was delivered today.
Back to Top
LORDTHUNDERBIRD View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 22 Jan 2021
Online Status: Offline
Posts: 2
  Quote LORDTHUNDERBIRD Quote  Post ReplyReply bullet Posted: 25 Jan 2021 at 3:44pm
Please update this thread when you get your PC if you don't mind. I'm interested in hearing your thoughts once you finally have it in your possession. I'm still on stage 3.
Back to Top
Bamareb28 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 18 Dec 2020
Online Status: Offline
Posts: 61
  Quote Bamareb28 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 9:56am
Originally posted by Hooked505

I ordered my pc on 12/15/20 and as of today 1/25/21 I am in stage 6. I've heard it takes a while to get a pc from DS, but I'm hoping it is worth the wait. My friend ordered one pretty much the same parts as mine and his took 3 weeks total from another company. His pc was delivered today.

you are well ahead of most people! That is the quickest movement i have seen so far...what did you order? congrats and enjoy!
Back to Top
Hooked505 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 25 Jan 2021
Online Status: Offline
Posts: 10
  Quote Hooked505 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 12:19pm
System Configuration:

Chassis Model: Digital Storm Lynx
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: AMD Ryzen 7 3800X (8-Core) 4.5 GHz Turbo
Motherboard: MSI MPG X570 GAMING PRO CARBON (Wi-Fi) (X570 Chipset) (Up to 2x PCI-E Devices) (No SLI Support)
System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 600W Digital Storm Performance Series (Supports up to an NVIDIA RTX 3060 Ti GPU)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (1TB Digital Storm M.2 Performance Series)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce RTX 3060 Ti 8GB (Performance Edition) (VR Ready)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Digital Storm Performance Series (RGB Fans)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: Option Not Available
CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Home (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)


And I just went to stage 7 today! I can't wait to get it.
Back to Top
Dmann3 View Drop Down
Newbie
Newbie


Joined: 29 Dec 2020
Online Status: Offline
Posts: 24
  Quote Dmann3 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 12:40pm
Originally posted by Hooked505

System Configuration:

Chassis Model: Digital Storm Lynx
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: AMD Ryzen 7 3800X (8-Core) 4.5 GHz Turbo
Motherboard: MSI MPG X570 GAMING PRO CARBON (Wi-Fi) (X570 Chipset) (Up to 2x PCI-E Devices) (No SLI Support)
System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
Power Supply: 600W Digital Storm Performance Series (Supports up to an NVIDIA RTX 3060 Ti GPU)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (1TB Digital Storm M.2 Performance Series)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce RTX 3060 Ti 8GB (Performance Edition) (VR Ready)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Digital Storm Performance Series (RGB Fans)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: Option Not Available
CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Home (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 20-25 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)


And I just went to stage 7 today! I can't wait to get it.


When did you order?
Back to Top
Hooked505 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 25 Jan 2021
Online Status: Offline
Posts: 10
  Quote Hooked505 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 12:48pm
On 12/15/20
Back to Top
Bamareb28 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 18 Dec 2020
Online Status: Offline
Posts: 61
  Quote Bamareb28 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 1:58pm
was moved to stage 3 and 4 today! Ordered dec 16th! yeeeehaw
Back to Top
Dmann3 View Drop Down
Newbie
Newbie


Joined: 29 Dec 2020
Online Status: Offline
Posts: 24
  Quote Dmann3 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 2:22pm
Originally posted by Bamareb28

was moved to stage 3 and 4 today! Ordered dec 16th! yeeeehaw


Congrats I ordered in November and still on stage 2
Back to Top
Hooked505 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 25 Jan 2021
Online Status: Offline
Posts: 10
  Quote Hooked505 Quote  Post ReplyReply bullet Posted: 26 Jan 2021 at 5:31pm
Update. Pc ordered on 12/15. Pc has been shipped and will arrive on February 1st
Back to Top
Bamareb28 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 18 Dec 2020
Online Status: Offline
Posts: 61
  Quote Bamareb28 Quote  Post ReplyReply bullet Posted: 27 Jan 2021 at 7:02am
Originally posted by Hooked505

Update. Pc ordered on 12/15. Pc has been shipped and will arrive on February 1st

Congrats hooked!
Back to Top
Hooked505 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 25 Jan 2021
Online Status: Offline
Posts: 10
  Quote Hooked505 Quote  Post ReplyReply bullet Posted: 27 Jan 2021 at 7:56am
Originally posted by Bamareb28

Originally posted by Hooked505

Update. Pc ordered on 12/15. Pc has been shipped and will arrive on February 1st

Congrats hooked!



Thank you.
Back to Top
Bamareb28 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 18 Dec 2020
Online Status: Offline
Posts: 61
  Quote Bamareb28 Quote  Post ReplyReply bullet Posted: 27 Jan 2021 at 9:18am
Update- moved to stage 5 this morning with hopes of stage 6 maybe later today?? What I have learned from this experience is that it depends on build inventory. If one of your parts is out of stock that will delay obviously. If the build contains all parts are their then your progress seems to continue fluidly? Just my thoughts
Back to Top
Hooked505 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 25 Jan 2021
Online Status: Offline
Posts: 10
  Quote Hooked505 Quote  Post ReplyReply bullet Posted: 27 Jan 2021 at 10:06am
Originally posted by Bamareb28

Update- moved to stage 5 this morning with hopes of stage 6 maybe later today?? What I have learned from this experience is that it depends on build inventory. If one of your parts is out of stock that will delay obviously. If the build contains all parts are their then your progress seems to continue fluidly? Just my thoughts




My pc went to stage 5 on 1/12/21 and then went to stage 6 on 1/22/21 and now in stage 7 on 1/22/21 and says delivery should be 2/1/21

Edited by Hooked505 - 27 Jan 2021 at 10:08am
Back to Top
Bamareb28 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 18 Dec 2020
Online Status: Offline
Posts: 61
  Quote Bamareb28 Quote  Post ReplyReply bullet Posted: 27 Jan 2021 at 10:27am
Originally posted by Hooked505

Originally posted by Bamareb28

Update- moved to stage 5 this morning with hopes of stage 6 maybe later today?? What I have learned from this experience is that it depends on build inventory. If one of your parts is out of stock that will delay obviously. If the build contains all parts are their then your progress seems to continue fluidly? Just my thoughts




My pc went to stage 5 on 1/12/21 and then went to stage 6 on 1/22/21 and now in stage 7 on 1/22/21 and says delivery should be 2/1/21
Amazing! Thanks for the info. I would rather them take 5-8 days to stress test if need be lol
Back to Top
Bamareb28 View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 18 Dec 2020
Online Status: Offline
Posts: 61
  Quote Bamareb28 Quote  Post ReplyReply bullet Posted: 27 Jan 2021 at 4:09pm
Originally posted by Bamareb28

Originally posted by Hooked505

Originally posted by Bamareb28

Update- moved to stage 5 this morning with hopes of stage 6 maybe later today?? What I have learned from this experience is that it depends on build inventory. If one of your parts is out of stock that will delay obviously. If the build contains all parts are their then your progress seems to continue fluidly? Just my thoughts




My pc went to stage 5 on 1/12/21 and then went to stage 6 on 1/22/21 and now in stage 7 on 1/22/21 and says delivery should be 2/1/21
Amazing! Thanks for the info. I would rather them take 5-8 days to stress test if need be lol

Ended up making it to stage 7 this evening. Just hoping it was done correct and not too fast. Cant complain at this point!
Back to Top
 Post Reply Post Reply Page  12>

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.1308594 seconds.