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How to access my DS system specs

Post Date: 2022-10-27
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Bahger View Drop Down
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Posts: 279 		  Quote Bahger Quote  Post ReplyReply bullet Topic: How to access my DS system specs
    Posted: 27 Oct 2022 at 1:30pm
I seem to have lost the document I always make in Word listing all my PC specs, as ordered from DS. Can anyone tell me how to access my approximately 4 year-old order (my fourth PC in a row from DS) so that I can remake this doc? I like to have my specs to hand. Many thanks.
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 28 Oct 2022 at 5:05am
Do you have the binder that came with your purchase? There's a list in there of all your parts as they are listed in the Configurator. If not, you can always ask DS for the info.   
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 28 Oct 2022 at 9:21am
If you don't have the binder I'd just follow what Cretae suggested and ask DS.

That said, two other options. If you still have the email account you used and you didn't delete the emails, just search for "Digital Storm" in your email and the original order invoice should be there (mine was from 9 years ago but then again I rarely delete email, lol). Absent that, if you have your order number you might check the "My Account" area. Digital Storm at least used to have the original invoice posted in there. Both my orders are now so ancient that I can no longer access mine, but I am 100% positive it used to be in there as that's where I got my PDFs from.

It's also possible to just get all the spec information yourself from your computer, but that would be much more tedious than just having DS send you the invoice, at least I think. Big%20Smile
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Bahger View Drop Down
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Posts: 279 		  Quote Bahger Quote  Post ReplyReply bullet Posted: 28 Oct 2022 at 9:45am
Very useful suggestions, guys, thank you. I must say, I really appreciate this community; DS is lucky to have such a great group of "regulars" on the forums. I think I recognise both of your handles from when I bought my first DS rig in around 2009! I have bought four PCs from DS since then. Having access to this community plays a large role in my loyalty to DS so I think that DS, as well as I, owe you a big thank you.

Edited by Bahger - 28 Oct 2022 at 9:47am
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Bahger View Drop Down
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Posts: 279 		  Quote Bahger Quote  Post ReplyReply bullet Posted: 28 Oct 2022 at 10:16am
Update: I am going to get this info from the physical folder. It's the easiest way. I was just curious re. whether a record of the build would be available via DS/My Account but it is not: even after accessing the original order number, the DS Customer Order Management System only contains various bits of advisory information and links and final shipping status. Interestingly, none of the order processing emails provide a link to the build either.


Edited by Bahger - 28 Oct 2022 at 10:17am
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 4:44am
Happy to help out. I'm glad you have the folder!   
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 8:53am
Glad you got it sorted out.

@Tidgxor: I also looked in My Account and the invoice is no longer there! Only generic info. 
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 11:39am
Interesting. I'd be curious to see what age DS "drops off" old invoices or if they just don't store them anymore? The My Account page still says "Print a sales receipt" so I'm inclined to believe it's still there if only for a set time.
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 12:21pm
Hmmm, Just rechecked mine and it doesn't have that. Under Status, it states that it is in final inspection!  Maybe I'm getting Snaike's Green Monster. Smile

With apologies to OP for hijacking his thread.

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Bahger View Drop Down
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Posts: 279 		  Quote Bahger Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 12:48pm
Oh, no hijack perceived here but thanks anyway. As I said, I recognise most of your forum names from many useful interactions here over the years and I am happy to find you all again. No doubt I will be leaning on your superior knowledge yet again when I order my fifth (or maybe fourth, I’ve lost count!) PC from DS in a year or two.
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 1:26pm
@hoserator do you not see these bullet points? Not trying to be snarky, now I'm really curious if DS is showing different pages for different folks.




Edited by Tidgxor - 29 Oct 2022 at 1:27pm
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Bahger View Drop Down
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Posts: 279 		  Quote Bahger Quote  Post ReplyReply bullet Posted: 29 Oct 2022 at 1:30pm
Pretty sure I don’t see that.
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 30 Oct 2022 at 1:39am
Hey Tidgxor, I have that on the page you posted but once in My Account, it doesn't show and in Status it's still being checked but there is a shipping number.
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 30 Oct 2022 at 9:53am
Ok, I think we're on the same page then. DS conspiracy theory ruined. LOL
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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