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Topic ClosedHow to contact Ds's boss?

Post Date: 2009-08-24
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DaNeShady View Drop Down
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Joined: 16 Aug 2009
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Posts: 13 		bullet Topic: How to contact Ds's boss?
    Posted: 24 Aug 2009 at 7:50pm
Hi. I want to talk with the boss, I think his name is Alex right? Because I bought a Extreme 1 pc from DS last Friday and I can see on my online bank account that DS has taken the money but I got a email from DS today that they didn't recieve the money! I'm very angry with this kind of service since for me 2252 dollars is a lot of money. And I know there isn't anything wrong with my visa because I just payed for my college just 1 day before i purchased from DS.
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<8) slunK parade View Drop Down
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Joined: 20 Jan 2009
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Posts: 798 		bullet Posted: 24 Aug 2009 at 7:55pm
DS's Boss here, the names actually Herbert
We will be back with you shortly after this commercial break.
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DaNeShady View Drop Down
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Joined: 16 Aug 2009
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Posts: 13 		bullet Posted: 24 Aug 2009 at 7:57pm
Is this kind of joke? You aren't a admin?
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<8) slunK parade View Drop Down
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Joined: 20 Jan 2009
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Posts: 798 		bullet Posted: 24 Aug 2009 at 8:01pm
nope
im one of the most serious members on the forum
believe me
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		bullet Posted: 24 Aug 2009 at 8:18pm
@DaNeShady,
 
Our customer service staff is more than happy to talk to you and take care of the situation.
 
I don't know your order, but, to be honest, your bank may have just put the funds on hold. When we try to run a credit/debit card, and for some reason, the address or something doesn't match, the banks will put a hold for the funds, but, we won't accept the money. The banks mistakenly make the customer assume that we do have the funds.
 
Never the less, there honestly is no need for alarm, call us on Tuesday, or send us a message using our message system, and we'll take care of all of it for you.
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DaNeShady View Drop Down
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Joined: 16 Aug 2009
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Posts: 13 		bullet Posted: 24 Aug 2009 at 8:40pm
I have talked to Randy and he has helped me. So I will fill out the cc form or call my bank, and I hope that will fix it. Thank you for your answer. Btw, do you have any email where i can send you if I have any questions?
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aceboy44 View Drop Down
Groupie
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Joined: 07 Aug 2009
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Posts: 37 		bullet Posted: 24 Aug 2009 at 10:11pm
I agree with alex. I once attempted to purchase a product from amazon.com
 
Amazon.com claimmed that they did not recieve the funds and my visa card shows the funds were deducted (but not posted yet though) so when I contacted my bank, they said they hold the funds on the visa/master card for a period of 3 weeks in case something happens.
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Alex View Drop Down
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Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		bullet Posted: 25 Aug 2009 at 12:38am
@DaNeShady,
 
I am actually in R&D at Digital Storm, and I participate on the forums in order to get feedback/advice from our valued customers.
 
Our customer service staff is very friendly, helpful, and passionate. Their goal is ensuring our customers are well informed and happy with the services we offer. Give us a call or send a message to the 'Customer Service' staff for help.
 
Unless you have a real serious problem, or you feel that you aren't receiving the service you expect, then, it would be best to email our management staff, at [email protected]
 
Moving froward, I am going to lock in order to prevent the topic going elsewhere. If you need direct Digital Storm help, it's best to contact us directly, as the forums are designed solely for our customers/enthusiasts to collaborate.
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