How to get help on these forums.Post Date: 2015-03-27 |
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Pacesetter ![]() Groupie ![]() ![]() ![]() Joined: 19 Jan 2015 Online Status: Offline Posts: 379 |
![]() ![]() ![]() Posted: 27 Mar 2015 at 11:07pm |
How to get help on these forums. First, give us your computer information and specs, Make and model - CPU - GPU - motherboard - OS - firewall - antivirus and/or malware, etc You can get this information by running dxdiag or using software such as CPU-Z and GPU-Z. Troubleshooting Information: Supplying us the following information up front will help speed up your support request: â˘What is the problem that you need assistance with? â˘What is the history of the issue? â˘Are you receiving any error messages? â˘What steps replicate the issue? * WHAT HAVE YOU DONE SO FAR? Describe all troubleshooting that you have already done. Including any wacky rituals or smacking the side of your computer. If your question or problem concerns a certain part or peripheral, what is the brand, model and exact description? Sometimes you canât solve the issue straight away so you must do the next best thing âProvide regular updates on progress until it is resolvedâ. If we have you try or check different things let us know what you tried and the results you got. We'll stick with you until the problem is resolved or turned over to DS. We try to ask the right questions â Understanding that âTechieâ and âend userâ are different languages. You ask her if âThe network cable is connected to the router and also connected to the Ethernet port on her PCâ. It couldnât be more basic for you, however, port is the drink she had last night, the router is the âbox with the blinky lightsâ and her PC is her âscreen where the internet livesâ. Patience on both our parts goes a long way. We understand your frustrations because we have been there! Edited by Steven - 11 May 2015 at 9:20am |
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Steven ![]() Moderator Group ![]() ![]() Digital Storm Employee ![]() Joined: 25 Mar 2015 Online Status: Offline Posts: 135 |
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I FIGURED IT OUT GUYS!
Post is now sticky. Edited by Steven - 11 May 2015 at 9:23am |
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