How to get help on these forums.

How to get help on these forums.


First, give us your computer information and specs, Make and model - CPU - GPU - motherboard - OS - firewall - antivirus and/or malware, etc
You can get this information by running dxdiag or using software such as CPU-Z and GPU-Z.


Troubleshooting Information:

Supplying us the following information up front will help speed up your support request:
•What is the problem that you need assistance with?
•What is the history of the issue?
•Are you receiving any error messages?
•What steps replicate the issue?
* WHAT HAVE YOU DONE SO FAR? Describe all troubleshooting that you have already done. Including any wacky rituals or smacking the side of your computer.

If your question or problem concerns a certain part or peripheral, what is the brand, model and exact description?

Sometimes you can’t solve the issue straight away so you must do the next best thing ‘Provide regular updates on progress until it is resolved’.
If we have you try or check different things let us know what you tried and the results you got. We'll stick with you until the problem is resolved or turned over to DS.

We try to ask the right questions – Understanding that ‘Techie’ and ‘end user’ are different languages. You ask her if “The network cable is connected to the router and also connected to the Ethernet port on her PC”. It couldn’t be more basic for you, however, port is the drink she had last night, the router is the ‘box with the blinky lights’ and her PC is her ‘screen where the internet lives’.


Patience on both our parts goes a long way. We understand your frustrations because we have been there!





Edited by Steven - 11 May 2015 at 9:20am