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I’ve been stuck on stage 7

Post Date: 2021-09-28
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Danielg View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 28 Sep 2021
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Posts: 4 		  Quote Danielg Quote  Post ReplyReply bullet Topic: I’ve been stuck on stage 7
    Posted: 28 Sep 2021 at 12:31pm
How long does it take to even get my order since you first order it
Daniel gamez
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Snaike View Drop Down
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Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 28 Sep 2021 at 12:41pm
If you have the stage 7 email it should be out for delivery (or at least waiting for pickup). Then it is a matter of Priority shipping/regular shipping and your final location.
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Danielg View Drop Down
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Posts: 4 		  Quote Danielg Quote  Post ReplyReply bullet Posted: 28 Sep 2021 at 12:48pm
It’s been on stage 7 since Thursday so should I worry that I I got scammed cause I’ve never done a order like this
Daniel gamez
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Snaike View Drop Down
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Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 28 Sep 2021 at 1:00pm
No, there is absolutely no way that you have been 'scammed'. The "Verified Customer" badge that you show prove that you've purchased a machine from DS. They've sent you a series of emails, right? And the last one you've received says "stage 7"? With this information it is a certainty that your new machine is in the hands of the delivery service. You should have received a tracking number to track your package.

If you did not, simply call DS and ask.

No worries.
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Danielg View Drop Down
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Email address used to purchase matched with forums account email.

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Posts: 4 		  Quote Danielg Quote  Post ReplyReply bullet Posted: 28 Sep 2021 at 1:08pm
Oh ok thanks just been worried cause I haven’t heard from them in a while and haven’t got any tracking number
Daniel gamez
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Snaike View Drop Down
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Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 28 Sep 2021 at 1:18pm
Call them.... Get peace of mind. At least use the support link below to start the process.

SALES & SUPPORT
Email/Call Back: Request Help

Hours: Mon-Sun: 9:00AM - 5:00PM (PST)
Support: 1-669-235-3810
Sales Toll-Free: 1-866-817-8676




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Nav View Drop Down
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Digital Storm Employee


Joined: 15 Jan 2021
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 28 Sep 2021 at 6:01pm
Our shipping department is a little backed up currently with Fedex delaying pickups. Rest assured, it will ship very soon!
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Danielg View Drop Down
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Posts: 4 		  Quote Danielg Quote  Post ReplyReply bullet Posted: 29 Sep 2021 at 10:40am
I’ve been sending emails and haven’t had a response in a day now
Daniel gamez
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Dyno503 View Drop Down
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Posts: 35 		  Quote Dyno503 Quote  Post ReplyReply bullet Posted: 29 Sep 2021 at 3:42pm
Originally posted by Danielg

I’ve been sending emails and haven’t had a response in a day now


1 whole day? 8 business hours?
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Cretae View Drop Down
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Joined: 22 Mar 2010
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 30 Sep 2021 at 3:33am
Originally posted by Nav

Our shipping department is a little backed up currently with Fedex delaying pickups. Rest assured, it will ship very soon!

Did this fly over your head? Nav is a DS employee, we are not, so that's the official word. This is on Fedex, not DS. Your rig is READY.
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