Iced Tea + Computer= *UPDATE with pics.

That really sucks always be extra careful with liquids around electronics

And I have always been extra careful.  Sigh.  If the fans on top weren't there everything would have been cool.

Sorry to here about this.  I hope you get it back soon and better than ever.  Keep the faith.

Sorry to hear about this. We'll do our best to help!

Yeouch! Sorry to hear that. 

Hopefully DS can get you fixed up without it breaking the bank!

Thats sick. Your story is going to make everybody else take notice. WATCH OUT !!!!!!!!

I hate FEDEX! They were supposed to pick up my computer Tuesday. But no they didn't. After many phone calls and losing my temper they picked it up today. I am so sick of talking to call centers located in other countries. Half the time I couldn't understand a word they said.
On another note. My Alienware M17x laptop (two years old) just crashed with "no OS found". Now it's down to my IPad. Jeesh

Originally posted by oldlady RPGer I hate FEDEX! They were supposed to pick up my computer Tuesday. But no they didn't. After many phone calls and losing my temper they picked it up today. I am so sick of talking to call centers located in other countries. Half the time I couldn't understand a word they said. On another note. My Alienware M17x laptop (two years old) just crashed with "no OS found". Now it's down to my IPad. Jeesh

Hi oldlady,

So sorry to read about your problem. I can imagine how bad you felt at the time.

I will add this to my list of reasons not to put your computer under a desk or table.

Frank

Slay them all.

No problem, I assume we have it now, we'll take care of it for you.

... Sorry to post this.

Alex - I know, truly as I have been personally involved.. know that you all do what you can to ensure these packages get to us  in one piece but.. really.  Is there no way we can make this shipping thing change?  I've counted and these shipping issues are seemingly common, mind you I do not have access to the data you do.  Imagine for a moment, you save and work and sacrifice to get this PC that you might not want but actually need, and be it a RMA, shipping issue or whatnot it has to return to Digital Storm, the excitement of opening that box is now dimmed.

Now - take that and imagine it leaves your business perfect, which again, I truly believe it does.  Now add to that, as above it gets to the customer looking like a soup sandwich.  Do you know what that feels like?  There must be a way, as a business for you guys to reach out to this carrier and make them take notice.  If it was me (and I know you guys cant just do things at random as a business) and someone was giving me bad business - Id find a new person to do business with.  I am not saying DS is doing bad business, I am saying FE is dimming the computer experience that you as a team provide.

An.. experience they pay well for.

The time for action is now.
/gets off soapbox

PS - Oh .. and remember Fedex tried to not deliver my package.


Edited by xii - 16 Aug 2012 at 6:14pm

Alex always gives (understandably) vague comments about the number of DS rigs that are damaged in transit, and that the number is low.

Alex also said that the forums represent approximately 15% of their customer flow.

Of that 15%, I'd say roughly 3-4% seem to run into some kind shipping related issue, be it a tiny, easily fixed dislodging, up to the complete destruction of a LC system.

I don't doubt Digital Storm's packaging, when I got my rig I genuinely felt like the packaging was far above average, and way, way beyond the bare minimum that big box manufacturer's use. I also know that by the very nature of the product, shipping damage is a risk, but still, I feel as if xii has some good points.

Obviously, as we don't see the same data as DS management does, we can't make fully accurate comments though.

What do you mean by a commercial shipping address? I've had mine shipped to my home previously. I've had to now RMA my new pc twice (it will arrive at DS tomorrow), possibly due to FedEx using it as a pinata. If there are better shipping options available to avoid any more issues when they send it back I'm all ears 

Yea my statement was not a burn at alex - they really DO go over the top on packaging.  That only supports my point.  Its inexcusable. 

Originally posted by volkman5150 What do you mean by a commercial shipping address? I've had mine shipped to my home previously. I've had to now RMA my new pc twice (it will arrive at DS tomorrow), possibly due to FedEx using it as a pinata. If there are better shipping options available to avoid any more issues when they send it back I'm all ears

      Digital Storm requested a company address near me to ship my computer back to me so it would not get broken in transit again. I was told the Fed Ex commercial drivers know how to handle the larger freight because they deal with it everyday. It worked for me,my computer came to me in priestine condition. Ask DS about it, they will tell you. Ask DS about the 3 levels of shipping containers. Carboard box, wooden crate, and alumnium suitcase being the ultimate plus expensive.