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Installed Memory 6 gig, usuable 3.99

Post Date: 2009-11-16

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Al View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 09 Nov 2009
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  Quote Al Quote  Post ReplyReply bullet Topic: Installed Memory 6 gig, usuable 3.99
    Posted: 16 Nov 2009 at 10:33pm
Searched the forum for this question and couldn't find a discussion of it.
There's quite a bit of discussion of it on the internet. Some say it's a motherboard setting, one guy said the system is allocating extra ram to the GPU, and yet others say it's a problem with trichannel...any thoughts?

Just got my DS system today and system info reads...

Installed memory (RAM) 6.00 GB (3.99 GB usable)
System type: 64 bit Operating System


Chassis Model: Special Deal Hot Seller - Cooler Master HAF 932
Exterior Finish: - Not Available
Interior Finish: - Not Available
Trim Accents: - Not Available
Processor: Intel Core i7 920 2.66GHz (Quad Core)
Motherboard: EVGA X58 LE Edition SLI (Intel X58 Chipset) (Supports SLI or CrossFire)
System Memory: 6GB DDR3 1600MHz Digital Storm Certified by mushkin enhanced (Highly Recommended) (Hand Tested)
Power Supply: 1000W Corsair HX (Dual/Triple/Quad SLI Compatible) (Silent Edition)
Card Reader: - Not Available
Hard Drive Set 1: Operating System: 1x (500GB Western Digital (16MB Cache) (7200 RPM) (SATA)
Set 1 Raid Options: - Not Available
Hard Drive Set 2: Multimedia\Data: - No Thanks
Hard Drive Set 3: Backup\Misc.: - No Thanks
Optical Drive 1: DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x)
Optical Drive 2: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Video Card(s): 1x NVIDIA GeForce GTX 295 1.792GB (Includes PhysX Technology)
Add-on Card: - No Thanks
Sound Card: Integrated Motherboard Audio
Extreme Cooling: AIR: Stage 2: Noctua NH-U12P High Performance Cooler (Compatible With ONLY i5/i7 Processors)
Liquid Color: - Not Available
Chassis Airflow: Standard Factory Chassis Fans
Internal Lighting: Internal Chassis Lighting System (Blue)
Enhancements: - Not Available
Chassis Mods: - Not Available
CPU Boost: Stage 1: Overclock the processor between 3.3GHz to 3.9GHz (Requires Air Cooling Upgrade)
Graphics Boost: - Not Available
Memory Boost: - Not Available
Windows Boost: - Not Available
Windows OS: Microsoft Windows 7 Home Premium (64-Bit Edition)




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EdH63 View Drop Down
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  Quote EdH63 Quote  Post ReplyReply bullet Posted: 16 Nov 2009 at 10:41pm
This guy seems to have found a solution... http://forums.mushkin.com/phpbb2/viewtopic.php?f=3&t=14654

I also read where one guy solved his issue by re-seating his RAM.  He said one stick was loose.


Edited by EdH63 - 16 Nov 2009 at 11:18pm
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BriSleep View Drop Down
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  Quote BriSleep Quote  Post ReplyReply bullet Posted: 16 Nov 2009 at 11:50pm
Every time I've seen this, except one, it's been because a stick is loose. There is a video on what you should do when you get your system and it includes unseating and re-seating all the chips and cards. The one exception was a laptop, under Task Manager it had a hard page fault, under Windows ramtest, it was all good but I gave him memtest on a dos CD and he booted ran memtest and one chip on one stick was bad, took it back and everything was sweet. Oh, then he installed Win7 on his parents computer, also got a hard page fault and all the ram was good. After starting with what he did first, he installed 64bit Win7 on a 32bit machine.
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Al View Drop Down
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Email address used to purchase matched with forums account email.

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  Quote Al Quote  Post ReplyReply bullet Posted: 17 Nov 2009 at 4:58pm
Thanks guys,

My system now reads System memory 6.00 GB and all is well. However...

Yesterday, the day it arrived, the only problem I had was that it read 6 gb only 3.99 available. This morning when I turned it on the screen was black and the computer was cycling on and off. Randy from Tech Support helped me. Basically, removing and reinserting all three memory sticks solved it. I had done that before calling him, but apparently, being the idiot I am, I STILL didn't get them seated properly. I think that because they seemed to come out so easily, I didn't realize just how firm a push they needed...have to hear a click on both ends of the stick, not just one.

So, I don't know how FedEx manages to loosen memory sticks, but they do. I have a friend works for UPS and when I asked him how they handle shipped computers he said "you don't wanna know" heh

Again, thanks for the responses.
Al
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EdH63 View Drop Down
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  Quote EdH63 Quote  Post ReplyReply bullet Posted: 17 Nov 2009 at 5:16pm
If you always remember that the two clips on each side of the stick have to be completely pointing up once they lock in, then you will remember to push harder to get them to snap in.  I remember the first time I put RAM in my rig years ago.  I thought I was going to break something considering how much force I was applying.  Kinda scary.    

Edited by EdH63 - 17 Nov 2009 at 5:16pm
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