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Internet Connectivity Issue

Post Date: 2016-08-21
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ArkansasWoman777 View Drop Down
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Topic: Internet Connectivity Issue
    Posted: 21 Aug 2016 at 7:40am
So this only happens every so often but sometimes my internet loses connection but i know it isn't my internet speed going down as all the lights on my modem stay green.

Could it be possible the Ethernet port on my mobo might be going bad? It works fine majority of the time but just recently it started doing this. I thought it was my wireless router at first but when it did happened again i plugged the Ethernet cord from the modem to the pc and it does the same thing.
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 8:25am
If it happens with both the Wifi card and the plug in, then probably not the port itself. 

Could still be the Ethernet Pcie controller on the mobo.

I would go to Device manager, right click that driver , uninstall. reboot and see what Windows driver install does.  Or, do a manual driver download of the latest.  An update of the OS or anything installed could of caused an issue.

If still an issue I would suspect your provider, but could still be the mobo.  tough to say. 

Good Luck. Big%20Smile

System Restore might be a last resort if an update caused it.
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ArkansasWoman777 View Drop Down
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 9:05am
Originally posted by bprat22

If it happens with both the Wifi card and the plug in, then probably not the port itself.  Could still be the Ethernet Pcie controller on the mobo.I would go to Device manager, right click that driver , uninstall. reboot and see what Windows driver install does.  Or, do a manual driver download of the latest.  An update of the OS or anything installed could of caused an issue.If still an issue I would suspect your provider, but could still be the mobo.  tough to say.  Good Luck. Big%20SmileSystem Restore might be a last resort if an update caused it.



The thing is I don't have a wifi card, i have an ethernet cable that connects from my pc to 1 of the ethernet ports on the wireless router. When i just connect the cable from the pc to the modem it does it as well. But when it works, it works fine it just sometimes loses connection internet so I honestly don't think it would be the provider as the ports would be a different color if it was.

I did do the windows trouble shooting thing and it said this.

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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 9:47am
The Windows troubleshooter isn't all that great.   I'd do the Device manager reinstall thing and see if it helps.

Try a different ethernet cable but probably not that.  I also had a random issue a couple of years ago and found the ethernet cable to mobo connection was hanging from the weight of the cables.   caused the plug to make and break the connection very randomly.  
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ArkansasWoman777 View Drop Down
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 10:29am
So i called my ISP tech support up and told them the issue i was having and they did a modem refresh. So i guess i'll see if that fixes the issue. Technology sometimes ugh

Edit: apparently it fixed the problem. I was about ready to chunk my pc out the door....lol

Edited by ArkansasWoman777 - 21 Aug 2016 at 10:36am
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 11:19am
Good to hear. Strong
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 5:01pm
Sorry I'm late, next time this happenes and you get that error try and unplug the router from both power and all cable, let it sit for 1 minute like that and then plug all back in, that should mimic the "modem refresh". if that does not do it then call tech support.


Glad you got it worked out , if this does keep happening I would change my modem then.

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Posts: 2961 		  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 21 Aug 2016 at 7:07pm
DST4ME gets it right again!!!!!!!!!!!!!!!!
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 22 Aug 2016 at 5:49am
Originally posted by DST4ME

Sorry I'm late, next time this happenes and you get that error try and unplug the router from both power and all cable, let it sit for 1 minute like that and then plug all back in, that should mimic the "modem refresh". if that does not do it then call tech support.


Glad you got it worked out , if this does keep happening I would change my modem then.



Gotcha, course i did do the unplugging and replugging though and it didn't really help when it happened.
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 22 Aug 2016 at 11:00am
Well that is not a good sign, lets hope it does not happen again, but worst case scenario you tell your isp the router needs to be changed.

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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 22 Aug 2016 at 11:59am
Not sure about the ISP of Arkansas, but with Comcast, I have helped neighbors with connection issues that a reset from the home office after calling was needed for the fix. Although it was usually dead not an intermittent issue. Fortunately, it hasn't happened in a year or two with the same modem/router combo.   

Don't ask me to explain it.

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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 28 Oct 2016 at 11:51am
So a little update on the internet issue which i had been having on and off since well August...lol. But apparently it was a splitter issue. Here is to hoping that the new splitter that the technician replaced fixed the issue. It's day 2 and so far no issues.
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 28 Oct 2016 at 12:43pm
Thanks for the update. Funny thing is, and I had forgotten, that a couple of years back I had intermittent poor connection.. Repair showed up and replaced a couple of Radio Shack type splitters and the cables in between and that helped a lot. The cables splitters had been here for years but only recently caused an issue.

Was also told that tightening the connections more than a little more than finger tight can cause leakage issues. Just an FYI.

Good luck, Arkansas.

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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 28 Oct 2016 at 12:55pm
Originally posted by bprat22

Was also told that tightening the connections more than a little more than finger tight can cause leakage issues. Just an FYI.


Welp.

I've probably caused some problems over there years if that is true. LOL
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 28 Oct 2016 at 12:58pm
Originally posted by Tidgxor


Originally posted by bprat22

Was also told that tightening the connections more than a little more than finger tight can cause leakage issues. Just an FYI.
Welp.I've probably caused some problems over there years if that is true. LOL


   Same here. Isn't tighter always better ? Seems not with signals. Oh, well.
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 28 Oct 2016 at 3:45pm
Well i had bought a splitter awhile back to replace the splitter that they put to see if it would help and either it wasn't tightened enough or it was junk but the technician said that the splitter i bought was the culprit
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 28 Oct 2016 at 3:52pm
Yep, not all splitters are created equal.
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 29 Oct 2016 at 2:30pm
So the splitter swap didn't change anything as my internet is still having some issues so i went on Amazon and bought a network adapter to see if that solves the issue. I already had the network card thingy that was built into the mobo replaced a couple of years ago when it died on me. Here is to hoping that solves it or it's on their end
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 29 Oct 2016 at 5:21pm
I unplugged the Ethernet cable that I plugged into the wireless router to my pc so here is to hoping its the network card thingy.
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 31 Oct 2016 at 12:21am
Keep us informed I was hoping the splitter would be your fix but sounds like no luck.

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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 31 Oct 2016 at 1:04pm
I emailed a technician and requested they send me a replacement modem.

Reason why is when i got the current modem replacement back in May due to a house fire down the street that made their other modem i was using quit working (which i had since 2011), was working perfectly fine without any issues from May until the last week of July then it started going wonky on me randomly rebooting/going down. All my issues that i have been having leave me to believe that it's the modem. The Tech that came out the other day has said the signals going to my house from the lines are great and since the splitter wasn't the issue i'm banking on the modem.

Now i know it's normal for the internet to go down but not like this.

Also the modem they supplied me with is the Arris CM820 and they only support 4 Arris modems so me buying a better modem is well out of the question.

Edited by ArkansasWoman777 - 31 Oct 2016 at 1:08pm
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 01 Nov 2016 at 1:18pm
Also in other news i've been thinking about switching to Windstream probably next year as the highest internet speed tier they have is up to 100 mbps. I mean why not? Lol. The highest speeds my current provider offers is 50 mbps.
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 01 Nov 2016 at 2:10pm
Originally posted by ArkansasWoman777

Also in other news i've been thinking about switching to Windstream probably next year as the highest internet speed tier they have is up to 100 mbps. I mean why not? Lol. The highest speeds my current provider offers is 50 mbps.


Especially if you're still having issues.    

Comcast in Connecticut just bumped it to 200mb.
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 02 Nov 2016 at 5:19am
Originally posted by bprat22

Originally posted by ArkansasWoman777

Also in other news i've been thinking about switching to Windstream probably next year as the highest internet speed tier they have is up to 100 mbps. I mean why not? Lol. The highest speeds my current provider offers is 50 mbps.


Especially if you're still having issues.    

Comcast in Connecticut just bumped it to 200mb.


Is DSL even good though?
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 02 Nov 2016 at 6:39am
DSL speed, like most connections, is highly variable. I've had some really bad DSL in my life, but I've also had DSL that outperformed the local cable options.

I will say though that on the whole in my limited experience I've had more reliability problems with DSL than other options, but that might have just been my geographical area.


Edited by Tidgxor - 02 Nov 2016 at 6:39am
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 02 Nov 2016 at 7:21am
Does living near one of those small windstream hut buildings make a difference?
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