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Issue Ordering

Post Date: 2007-12-20
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Sillen View Drop Down
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Joined: 13 Dec 2007
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Posts: 32 		  Quote Sillen Quote  Post ReplyReply bullet Topic: Issue Ordering
    Posted: 20 Dec 2007 at 10:18pm
My credit card statement made me cringe.

I was charged TWICE for a Rig that I ordered and the price was not correct.

I already sent an email to sales so I hope they read it soon.

Dont want them to build me two systems as I only need one.
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EdH63 View Drop Down
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Posts: 1826 		  Quote EdH63 Quote  Post ReplyReply bullet Posted: 20 Dec 2007 at 11:04pm
Send me the second and I'll sell it for half, and then I'll loan you the other half and you can borrow the difference.  
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 20 Dec 2007 at 11:46pm
Actually, the first charge is 99% likely just an authorization hold, some banks don't release them immediately, while others do. It would be very rare for us to double charge a customer because the system would recognize that and halt it.
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Tyler Lowe View Drop Down
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Posts: 0 		  Quote Tyler Lowe Quote  Post ReplyReply bullet Posted: 20 Dec 2007 at 11:49pm
My order actually showed two systems the first time I filled out the electronic order form. I almost hit "buy" except I noticed it and started over from scratch. I figured it was something I had done wrong, and didn't think to mention it before now. Might be worth a double check.
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Sillen View Drop Down
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Posts: 32 		  Quote Sillen Quote  Post ReplyReply bullet Posted: 21 Dec 2007 at 1:25am
Originally posted by Alex

Actually, the first charge is 99% likely just an authorization hold, some banks don't release them immediately, while others do. It would be very rare for us to double charge a customer because the system would recognize that and halt it.


If its an authorization hold, why would it charge my Credit Card twice? Makes no sense whatsoever and I've never seen any company do that with my credit card ever in my 40 yrs :-)

And the amount is wrong also. I sent an e-mail to sales. I'm sure they will straighten it all out.

And I hope it didnt slow my order...Still in stage 1 for 9 days hehe


Edited by Sillen - 21 Dec 2007 at 1:26am
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syn View Drop Down
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Posts: 150 		  Quote syn Quote  Post ReplyReply bullet Posted: 21 Dec 2007 at 9:14pm
Originally posted by Tyler Lowe

My order actually showed two systems the first time I filled out the electronic order form. I almost hit "buy" except I noticed it and started over from scratch. I figured it was something I had done wrong, and didn't think to mention it before now. Might be worth a double check.


Heh, mine showed two originally as well.


I'm pretty sure it is from customizing a rig, hitting 'Buy' then !!OOPS!! going back and making a change, and hitting 'Buy' again without clearing your cookies (it will probably say your cart is empty, but until you clear the cookies it is not).
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