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Lumos Custom Order

Post Date: 2020-07-22
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Topic: Lumos Custom Order
    Posted: 22 Jul 2020 at 12:34pm
Hi everyone,

new to the DS community - Placed a custom order on 6/30 and it has been in stage 1 ever since. Tried reaching out over email and had no response, was wondering if we're still on track? Here's my specs.

System Configuration:

Chassis Model: Digital Storm Lumos
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i9-10900K (5.3 GHz Turbo) (20-Thread) (10-Core) 3.7 GHz
Motherboard: ASUS Prime Z490-P / MSI Z490-A Pro (Intel Z490 Chipset) (Up to 2x PCI-E Devices) (No SLI Support)
System Memory: 32GB DDR4 3000MHz Corsair Vengeance RGB Pro (RGB Light Bar)
Power Supply: 1000W Digital Storm Performance Series (Semi-Modular) (80 Plus Gold)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (1TB Digital Storm M.2 Performance Series)
Storage Set 2: 1x SSD (500GB Digital Storm Performance Series)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce RTX 2080 SUPER 8GB (VR Ready)
Sound Card: Creative Sound BlasterX AE-5
Add On Card: - No Thanks
Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance)
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Corsair LL Series (RGB Fans) (Software Controlled Effects)
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: Option Not Available
CPU Boost: Stage 1: Overclock CPU - Up to 4.7GHz on All CPU Cores
Graphics: Yes, Overclock the video card(s) as much as possible with complete stability
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Professional (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)
Virus Protection: Windows Defender Antivirus (Built-in to Windows 10)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, 6 Week Ship Estimate After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)

Any response would be appreciated, I've also arranged for self pickup since Im in SF.

Moved to a new apt recently and sold my old gaming rig.. left with nothing now so extra anxious. looll
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Warmocker View Drop Down
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Posts: 50 		  Quote Warmocker Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 1:26pm
Will be 4-6 weeks man. Stages 1-3 are the longest. It'll happen.
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Bob100 View Drop Down
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Posts: 180 		  Quote Bob100 Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 1:27pm
I would just give DS a call and ask for a status check. Probably be quicker than going through the Email route.
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reedni94 View Drop Down
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Posts: 53 		  Quote reedni94 Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 1:39pm
you've got the 10900 on your build which may cause delay for your order, but it sounds like your processor was allocated, from what has been said on the forums if you ordered before the 10850 was added to the configurator. I don't want to be unfair with new comers expectations because I ordered 5/20 and a lot has changed since then having to do with covid. but I was in stage 1 for 40 days. my system only just shipped on monday. in any case, I would recommend getting comfortable with waiting. it seems that 2 things yield information best, either calling directly to their shop, or complaining on these forums. In my experience, they do respond to email, but not 100 percent of the time, and they will not update you on their own unless its an enormously extenuating circumstance.
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Nav View Drop Down
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 2:23pm
Zach,

Can you please change your forums email to the one used to place your order so I can check status?
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 3:04pm
Originally posted by Nav

Zach,

Can you please change your forums email to the one used to place your order so I can check status?


Thanks Nav, i've updated, this is the email that i received order confirmation:

[email protected]

Edited by Nav - 22 Jul 2020 at 3:55pm
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 3:05pm
Thanks all for your input, just hoping to meet the 6 week wait time that was stated *fingers crossed*
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 3:56pm
Removed email for your protection.

Your order will stage in Stage 1 for a bit longer, atleast a week and then you should see rapid movements across the other stages. Stage 1 is the longest wait period.
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 4:39pm
Originally posted by Nav

Removed email for your protection.

Your order will stage in Stage 1 for a bit longer, atleast a week and then you should see rapid movements across the other stages. Stage 1 is the longest wait period.


Thanks! excited for the self pickup, will be about an hour's drive :)
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 22 Jul 2020 at 8:27pm


Please be sure to come with a face covering!
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 23 Jul 2020 at 9:18pm
Went into Stage 2 today!
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 24 Jul 2020 at 12:03pm
Hit Stage 3 today!! Thanks DS!!
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 29 Jul 2020 at 3:09pm
still stuck in stage 3
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 03 Aug 2020 at 5:31pm
in Stage 5! was hoping to pick up tomorrow before i leave the city on wednesday, but dont think thats happening :(
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 05 Aug 2020 at 12:39pm
Stuck at stage 5 still!
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 07 Aug 2020 at 1:39pm
Stage 6 today! how long is the wait to stage 7 (self pick up)?
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 11 Aug 2020 at 10:42am
Originally posted by Nav



Please be sure to come with a face covering!


Hey Nav! any way to check if my order will be ready today/tomorrow for self pickup? thankss!!! :)
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 13 Aug 2020 at 2:08pm
no update from DS yet..
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 12:55am
Remember this is a user's forum, if you want quick responses give DS a call or e-mail them directly.
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 12:02pm
called DS today and they had no idea where it was at, looks like mine wont be meeting the 6 weeks time line
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 2:32pm
You're order will be shipping early next week.
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 2:32pm
Correction, looks like you're doing a local pickup, looking forward to you coming to Gilroy.
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 3:44pm
Originally posted by Alex

Correction, looks like you're doing a local pickup, looking forward to you coming to Gilroy.


just hit stage 7! can i pick it up today? its about 1.5 hr drive for me and i can head out anytime
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 3:55pm
Great! I would contact our team directly to setup a pickup appointment unless they've already called you.
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 4:01pm
they did tell me that u guys close at 4.30.. is it possible to pick up still if i reach at 6?
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 4:03pm
Originally posted by Alex

Great! I would contact our team directly to setup a pickup appointment unless they've already called you.


they did tell me that u guys close at 4.30.. is it possible to pick up still if i reach at 6?
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 4:08pm
I doubt it, that's too late, sorry.
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 14 Aug 2020 at 4:10pm
Originally posted by Alex

I doubt it, that's too late, sorry.


:( bad luck..i'll head over at the earliest available time then
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 16 Aug 2020 at 1:30pm
No worries, let us know how's the PC when you get it all setup.
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Zacharylwy View Drop Down
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Posts: 23 		  Quote Zacharylwy Quote  Post ReplyReply bullet Posted: 17 Aug 2020 at 9:38am
Just picked up! Thanks DS!!!
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 18 Aug 2020 at 3:16am
Congrats!
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