Made the Order but now major issues

I decided to try out Digital Storm due to having a really bad time with ---------. I looked up DS and everything that they said they had going for them made me lean into the palm very, very willingly. I ended up buying a Vanquish Level 4 and I sent them the payment via Paypal. That was on Jan. 16th. It is now Jan. 22nd and I still have not seen hide, hair, or mention of my order being processed and ready to send to me. The site says it ships within 3 days. Well I do not want to be ansty or rude but "Time's Up." I checked my Paypal and it said the transaction was completed on my side.

But when I called in to DS today their customer service rep tells me that the transaction had not been completed on their side. (How is this possible when you sent me the invoice asking me to make the payment and I did it immediately while talking to some one in their accounting department named "John".) I want to know what is going on and I want to know now, not later. It sounds like I am being pushy and rather rude but considering I got screwed by --------- over a 1200+ rig before, I am not looking to get screwed again over one that out me 1300+ either from a company that says they excel in customer service. :C

EDIT: Competitor name removed - Alex

Edited by Alex - 22 Jan 2014 at 4:15pm

Digital Storm does not use Pay Pal because the transaction fees are to high. I suggested this in the past.

Originally posted by surf71zx Digital Storm does not use Pay Pal because the transaction fees are to high. I suggested this in the past.

That's not true at all because customer service told me they do use Paypal. The option is not on the check out process you have to click on PO and let them know you want to use Paypal as your method of paying. I was told the reason for this is because they want to make sure you are willing to pay the additional 1.9% rate on the payment. But that 1.9% only sums up to about 27 dollars or so usually and that is miniscule when compared to what you are buying.

Regardless I just got a confirmation email from them for Stage 1 of the delivery process. So it looks like everything is ready to go. If I do have further problems though I am going to reuse this topic or contact Alex as I was told.

DS uses Paypal, reflectionblue is correct, they've used PayPal for at least 3 years. 

Yeah, I never knew why they didn't have it as a selectable menu option, but thanks to reflectionblue's inquiry now I know why. But yeah, always next time.


Edited by Tidgxor - 22 Jan 2014 at 2:50pm

I read that as Alex explaining why they don't offer it on the configurator buy page.