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manufacture warrenty

Post Date: 2020-11-03
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Topic: manufacture warrenty
    Posted: 03 Nov 2020 at 1:24am
so couple questions.
1. while i know i only got the 1 year warranty for parts do i still get the manufacture warranty? I dont have any broken parts i just wana cure my anxiety

2. if i do how would i go about useing it if i ever need it (example my 2070 super EVGA has a 3 year warranty though EVGA)


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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 6:50am
Yes, the manufacturer's warranty holds. You get in touch with whoever made the part. Your DS order sheet is your receipt.
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 7:59am
thank you!! <3
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 9:21am
so looking over my DS online reciept what part would i tell the manufacture?
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 9:22am
also how do i get a verified customer thingy?
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 9:23am
Originally posted by Cretae

Yes, the manufacturer's warranty holds. You get in touch with whoever made the part. Your DS order sheet is your receipt.

sorry i have autism and other disorders and can be a bit slow sometimes.
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 10:26am
For the "Verified Customer" badge you'll need to make sure that the email you used to create your forum account (PatrickTheGamer) matches exactly with the email you used to order the Digital Storm computer. If they don't match and you need Digital Storm to change something on their end, feel free to contact them and ask. They've made this change for many customers so they can get the badge. Strong

As for the manufacturer's warranty on your parts, that's pretty easy normally. You just send the manufacturer a copy of your final DS invoice that includes the listed part. Sometimes if it's a big invoice I'll place a little box around the part in question to make it easier for a human to spot if needed, but that's usually not even necessary (unless explicitly asked for). Anymore uploading receipts for warranty purposes is pretty easy, it's usually just a pdf copy of the receipt you already have from DS. Each manufacturer will of course have their own process, but it's never anything too complicated. Troubleshooting any potential future problem you might have will definitely take more time than uploading the receipt. Also remember that you have tech support from DS for the life of the machine, even after the hardware and labor warranty has expired. Big%20Smile
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 11:15am
Originally posted by Tidgxor

For the "Verified Customer" badge you'll need to make sure that the email you used to create your forum account (PatrickTheGamer) matches exactly with the email you used to order the Digital Storm computer. If they don't match and you need Digital Storm to change something on their end, feel free to contact them and ask. They've made this change for many customers so they can get the badge. Strong
As for the manufacturer's warranty on your parts, that's pretty easy normally. You just send the manufacturer a copy of your final DS invoice that includes the listed part. Sometimes if it's a big invoice I'll place a little box around the part in question to make it easier for a human to spot if needed, but that's usually not even necessary (unless explicitly asked for). Anymore uploading receipts for warranty purposes is pretty easy, it's usually just a pdf copy of the receipt you already have from DS. Each manufacturer will of course have their own process, but it's never anything too complicated. Troubleshooting any potential future problem you might have will definitely take more time than uploading the receipt. Also remember that you have tech support from DS for the life of the machine, even after the hardware and labor warranty has expired. Big%20Smile


my email does match so im super confused on that..... and when you say my order thingy are you talking the order receipt? i have that but what numbers would i provide on it? would i need the Config ID or sometin what would i show the manufacture?
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 11:27am
oh i reread what your saying i understand now
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 1:15pm
Originally posted by PatrickTheGamer

my email does match so im super confused on that.....
When I first started here I couldn't get the "Verified Customer" badge either. I found out that the email addresses have to be an EXACT match. So, "[email protected]" is not the same as "[email protected]". See, it's like a password, capitol and lowercase letters are different in this area.

Does that help?
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 5:59pm
my email and user name is not the exact same but my email is on the account... kk ill goin and see if i need to cahnge the email case or somein
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 03 Nov 2020 at 7:59pm
Originally posted by Snaike

Originally posted by PatrickTheGamer

my email does match so im super confused on that.....
When I first started here I couldn't get the "Verified Customer" badge either. I found out that the email addresses have to be an EXACT match. So, "[email protected]" is not the same as "[email protected]". See, it's like a password, capitol and lowercase letters are different in this area.

Does that help?


thank you!!!
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 04 Nov 2020 at 12:10am
Originally posted by PatrickTheGamer

Originally posted by Snaike


Does that help?

thank you!!!

You're quite welcome. Badge looks good.   
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 04 Nov 2020 at 2:02am
Yessiree! Excellent.
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PatrickTheGamer View Drop Down
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Posts: 50 		  Quote PatrickTheGamer Quote  Post ReplyReply bullet Posted: 04 Nov 2020 at 2:43am
Originally posted by Snaike

Originally posted by PatrickTheGamer

Originally posted by Snaike


Does that help?

thank you!!!

You're quite welcome. Badge looks good.   


<3
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 04 Nov 2020 at 9:44am
 Awesome
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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JoeK View Drop Down
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Posts: 74 		  Quote JoeK Quote  Post ReplyReply bullet Posted: 21 Jan 2021 at 2:32pm
Can you only get the badge after the computer ships, or can you get it after you pay?
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 21 Jan 2021 at 6:25pm
Originally posted by JoeK

Can you only get the badge after the computer ships, or can you get it after you pay?


After you place an order, make sure your email on the forum is the same email you used when placing your order.
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 Jan 2021 at 11:56pm
Originally posted by JoeK

Can you only get the badge after the computer ships, or can you get it after you pay?

Like we mentioned above, they have to match exactly. For instance: [email protected] and [email protected] are different. Match them up exactly and you'll see the "Verified Customer" badge.

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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 22 Jan 2021 at 1:57pm
DS takes its Verified Customer badge security very seriously. Big%20Smile LOL
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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