Mismatched GPU?

good question and yes, it is uncommon.

Well, I think it would really only bother me if it was used/returned for defect. I decided I don't really need the disc or manual since I'm downloading the drivers from the Nvidia website anyway.

However, I have had two crashes while playing games so far. In both instances, the screen turns white and freezes, and then I need to do a hard shut down because ctrl+alt+delete don't work. But I'm not sure if that's due to the GPU or something else (like the CPU, PSU)? The first time happened while playing Witcher 3 and the GPU temp was at ~82 degrees (according to Afterburner). The second time happened while watching a WoW cinematic and the GPU temp was just ~40 degrees.

Does that sound like it could be a GPU issue? Or maybe something related to the cpu/psu/memory? Since it was while playing two different games (as opposed to using Web browser/Excel/etc) and I had done a clean reformat of my computer prior to that, I was thinking it could be hardware gpu-related.

Anyway, if keeps happening maybe I will look into getting a replacement gpu, as it could be a clue that I did get a GPU that was returned and they put it in my machine after doing a test and deciding there was nothing wrong with it. I would imagine testing for some things like random crashes would be difficult to do.

Edited by act_ksw - 24 Mar 2016 at 11:48am

@act_ksw,

Thank you for asking about your concerns. I checked your order and you do have an ASUS graphics card (congrats on that!) however I see where you got EVGA accessories. This appears to be the fact that we upgraded the GPU to an ASUS after it initially had the reference based card from EVGA.

If you would like us to send you the accessories for an ASUS card, please do let me know by sending me an email with your order information.

Regarding the stability issue you are having, I'm not sure if it's linked to the situation that happened yesterday? I noticed that you had a support ticket in which you accidentally turned off the PC when it was still running which caused the BIOS to reset. Perhaps the BIOS is running in wrong settings causing stability issues for your overclock?

Have you tried to load the factory saved profile in the BIOS to see if the issues go away?

I recommend contacting us directly so we can help. You may also send me an email ([email protected]) and I can help arrange a support ticket with our team.

You're welcome.

Any returns for graphics cards are sent back to our vendors for a full credit for us to get new units.

Regarding your BIOS, what you've stated will not load the saved profile. Please see image below.

Red Arrow = Go into the "Tools" section.
Blue Arrow = Select the ASUS Overclocking Profile section.
Green Arrow = Select any of the saved profiles we created to load

Afterwards, then press F10 to bring up the save and exit dialog and press enter to confirm and re-start the PC.

Sounds good!