my one year after

 

No surprise...this has been a foundation in the business world for years.  Treat a customer well and they will tell 3 people about their experience, treat a customer badly and they will tell ten people about their experience.

well coming up on my first year with my DS BrewZer machine and its was a graet machine untill the memory crashed But The DS team of Techs handeled the replacement great and with randys help  *learned me* (hehe) alot about the items in my computer, being the unit was getting a fix decided to have DS upgrade me too 4 ghz of memory and put in a 2nd 640 nvidia  the comp that was first purchased has these components

850w power silent toughpower

intel 2 quadQ6600 2.41066 mhzfsb 8mb cache

nvidia 680i core 2 sli A! revision

2ghz dominator duel channel1066mhz

1-250 hd # 2-80 hd 

8800 gts 640 evga nvidia

xtrem gamer sound card

stage 3 air cooling system twister booster overclocking 

case lighiting and the system was over clocked in all area the was abled to be OC in

 

this was a screamer and out performed my brothers

alien area 51 with the same specs xcept he has duel 760 nvidia and liquid cooled and 1 tera his cost 8779 .59

 

on return of the computer i sent in i recieved

 recieved the same kinda computer case with the 2 640 evga nvidia cards and i needed to buy my own 640 card DS had none  

and 4ghz of memory

 

 BUT

NO over clocking done at all

 it had no working case fan in back

3 ghz of working memory

no case lighting

and NO stage 3 air cooled twister boost overclocked system

for cooling my machine these items mentioned are items that are Charged and payed for but was not done

plus i was charged for shipping

 

so all make sure you check your machine for what you pay for

 

so was i ripped of of some paid for item or what you let me know

 

but all in all the tech randy and his team are great and the CS and that team are as good as dell gate way and hp no they are better then thos companies i know I have and use 3Dells 1 gate and a HP Blackbird they all have had problems but

We never Had a switch  from any of them or been charged for returning any of those computers for repairs or upgrade on shipping

 

 

 

Doc, the thing to bear in mind when you read of problems, is that not only is it a low pecentage of customers having issues, but the reason you do not see any problems on the websites of competitors is that they either do not have a forum for customers to request help in, or they systematically remove any hint of trouble so that people cannot see the truth of the situation. DSO not only takes the rather unique, and courageous stand of allowing customers to communicate their problems in a public forum, but has the confidence in adressing those issues to allow forum participants to follow along as these issues are seen through to resolution.

 

Consider: with every company recieving components from the same sources, and also shipping via the same courriers, at least some of the same issues *must* have occured. Where is the mention of these problems on their websites? What is it they are afraid of that you do not see those issues mentioned in their forums, if they have forums hosted at all? A trip to resellerratings.com will reveal the truth of the matter. Companies that show nothing but glowing praise on their own websites yet have repeated complaints of half built systems shipping out the door. Cables simply thrown into a computer case loose. Loose components rolling around inside of the case, not seated into a motherboard, and not connected to PCI-e power rails, so quite probably *never installed*. Phone calls shuffled off to places unknown on the globe where "customer service" means someone being paid a couple dollars a day to read from a script. These are actual events taken from customer reviews of some of DSO's "competition", though I hesitate to call them that as it places them in the same category as Digital storm, and this is not something they deserve.

 

 

When you read through some of these horror stories, and then see that the problems encountered by customers here are so much less severe, I think it will put those fears to rest Doc. Problems will occur with any builder. It is the weight of odds. no system builder, no matter how thorough the testing they use, can catch every issue. No system builder, no matter how carefully they package their product, can avoid the kind of damage that courriers like UPS and yes, Fedex too, (sorry Workingman) can inflict on a package. These companies are also not without fault. Add to these issues operator error, or the myriad software conflicts that can look like a hardware issue at first glance, and there is no doubt you will see requests for assistance posted. In the end, it comes down to whether or not you want to deal with someone that is open about these problems, and responsive to your needs as a customer, or someone that wants to sweep you under the rug and shuffle you off to "customer support" in Asia.

 

IMHO, Digital Storm offers more than the budget build companies at a price point that cannot be matched by other companies that do provide a similar level of support. What you get with DSO is high quality at an amazing value price.

 

 

 

Martin

Onboard sound (asus Xonar 7.1 now)

Single 9800GX2 (added a second, dumped that for 2GTX 280s)

80 and 250GB harddrives (added a 300GB Veliciraptor a week ago)

2GB DDR3 1333Mhz (added 2x2 1600Mhz DHX corsair)

 

Oh..and i bought some speakers and flipped the fans in the top of the case to blow out instead of in. P.S i did a test, it makes no different at all...and it makes no difference at all whether the fans were on or off..lol.