My pc won’t detect my external hard drive

I just recently purchased a digital storm PC and connected my Seagate 16TB external hard drive and nothing will show up on my PC on previous PCs that I’ve used it was able to identify it right away I don’t know how to get this guy recognized

If it helps paint a more understood picture, here’s my digital storm specs

Chassis Model: Digital Storm Lumos
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i9-10980XE Extreme Edition (18-Core) (Boost Up to 4.6 GHz)
Motherboard: ASUS Prime X299-A II (Intel X299 Chipset) (Up to 3x PCI-E Devices) (ThunderboltEX Optional) (No SLI)
System Memory: 128GB DDR4 3200MHz HyperX Fury RGB
Power Supply: 1200W Silverstone / EVGA / Thermaltake (Modular) (80 Plus Gold)
Expansion Bay: ASUS ThunderboltEX 3 Adapter (Requires Thunderbolt Compatible Motherboard)
Optical Drive: External USB - Blu-Ray & DVD Multi-Drive (Burn + Play Blu-Ray & DVDs) (6x BD-R)
Storage Set 1: 1x SSD M.2 (1TB Digital Storm M.2 Performance Series) (NVM Express)
Storage Set 2: - No Thanks

Thanks you in advance


Edited by Martinguy - 03 Apr 2022 at 6:51pm

Hey Snaike, yeah I’ve checked there, uninstalled the driver that was already there, reset my comp, unplugged the external drive and replugged it in to force the drivers install.

Hey bprat22, yeah I just gave that a shot right now I tried USB 2 and I tried moving around to different ports to see if that would do the trick and maybe my system would recognize the hard drive and nothing I even used a different external hard drive to see if it would recognize it may be there’s something wrong with the drive or something and no dice, but I am able to connect my iPhone to the computer and it can detect it right away so there something

Edited by Martinguy - 04 Apr 2022 at 4:22pm

Good troubleshooting steps thus far.

My addition is:

Originally posted by urdesign Fix 2. Assign a Drive Letter for the Drive If the external hard drive letter is missing or is conflicted with another drive, then it will not show on your PC. You can check if the drive is assigned a drive letter in Windows Disk Management and assign or change a drive letter for it. Press Windows + X and select Disk Management. In Disk Management, you can see all detected disks are listed. If you see your external hard drive is listed but has no drive letter, you can right-click the drive and select Change Drive Letter and Paths. Next, click Add button and select a drive letter for it, or click Change button to change a drive letter for the drive.

8 FIXES FOR EXTERNAL HARD DRIVE NOT SHOWING UP IN WINDOWS 10 | urdesignmag

I have an 8TB WD My Book external drive and it has its own power adapter. Make sure your is on if it has one. It will not operate otherwise.


Edited by hoserator - 05 Apr 2022 at 2:24pm

Burning smells are NEVER good. Is it a dusty smell or the magic electrical smoke? If it's dusty, when was the last time your machine got a thorough cleaning, inside and out? If it's the magic electric smoke you need to figure out where that's coming from immediately. Like my electrician friends love to say, "Once you've let the magic smoke out, nothing is going to work right."

Edited by Snaike - 05 Apr 2022 at 4:34pm

If the machine is brand new there would be some burn in smells. However one would think that the stress testing DS does would get those mostly out. Perhaps it is just residual. Pop the covers and give everything a quick clean just to be on the safe side.   (Remember to GROUND yourself before touching sensitive parts. I keep one hand on the case and try a light touch with the other.)

With the case opened up you can get in there with your nose as well to find out where the smell is coming from.

I’m assuming iTunes is installed on your pc?   That’s the transfer medium.

For the smell, make sure your pc isn’t sitting on a rug.   A lot of pc have a fan on the bottom pushing air into the power supply.   Poor ventilation can overheat the psu.

Oh whoa! Horserator, That would’ve scared the beJesus out of me!

I tried every recommendation and for some reason I don’t know why these ports are not working and if they do it’s only a temporary thing so I’m gonna call support and see what they say

Oh yeah, I had put document and files I wanted to put on the DS comp from another computer. So I know it can definitely be detected by other pcs