My Positive Experience With Digital Storm

I did have an issue arise in the last week and after some calls from tech support arriving while I was driving or unable to be at the computer I did speak with XXXXX today. All I can say is WOW!

Once we got the original problem resolved, the AIO water tube coming in contact with forward most fan on the top of the case, he checked the rest of the system, found a problem, fixed the problem and it should now be working as intended. (To be honest I didn't know there was an issue.)

Here is the unvarnished truth. That experience, all by itself, justifies the reason I purchased through Digital Storm. There was no tech support call to someone in Asia, there was no working from a set script, there was none of that. Instead there was a real conversation with someone who didn't treat the client like an idiot and worked problems and took a look to see if everything else was OK. That was just as good as having a new computer arrive. It justified the COVID wait. It justified everything.

Thank you and please pass this on to XXXX and feel free to use it in any manner you see fit.

Originally posted by John18 There was no tech support call to someone in Asia, there was no working from a set script, there was none of that. Instead there was a real conversation with someone who didn't treat the client like an idiot and worked problems and took a look to see if everything else was OK.

Hoping I never need it but this was a huge factor for me in choosing DS, and being willing to wait. I know this is a challenging time for everyone and the forum is full of those willing to complain but it’s nice to see some positivity and pats on the back for these DS homies who are working their asses off right now.