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My Purchase and the nightmare FedEx has created

Post Date: 2012-01-25
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atuarre View Drop Down
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Posts: 7 		  Quote atuarre Quote  Post ReplyReply bullet Topic: My Purchase and the nightmare FedEx has created
    Posted: 25 Jan 2012 at 8:07am
So...my Digital Storm machine was scheduled for delivery by FedEx on Thursday (1/26/12). It got moved up to Wednesday (today, 1/25/12). I was happy. It was the only good thing I had going for me today. I'm sick, with allergies. I had to give blood this morning to check my kidney function (I hate needles...). So I was hoping to be done with the blood draw this morning and to whisk home and shortly after FedEx would be delivering my computer...
 
I get an exception notice from FedEx. Some how...they have managed to damage either the packaing or the product or both and the package has to be shipped back to the sender.
 
So I ordered on 12/31/11. It's almost been a month (because of the Sandy Bridge-E shortages debacle) and now It will be more waiting :(
 
I just thought I would share my nightmare today. I don't know how difficult it is to take a box off a truck (I saw somewhere else on the forum that one dude had a UPS guy drop kick his computer off the back of the truck).
 
But I have a lot of rage right now, directed at FedEx.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 8:16am
Hi atuarre...Sorry to hear of the problems Cry
 
I like lots others pray to the Shipping Gods whenever a package is in transit.  Most go well, mine was zero problems but others have had problems. 
 
On the positive side....if you can call it that....at least it was sent back to DS right away.. Some have had shipping damage not so obvious and spend days and weeks trying to figure out why their new rig is faulting out. 
 
Hope all goes well with next shipment.  Big%20SmileBig%20Smile
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atuarre View Drop Down
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Posts: 7 		  Quote atuarre Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 9:44am
I wonder do I need to call DS or do you think they already know?
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 9:55am
I would think they know,  but just to play it safe, email them with info....or call.
 
 


Edited by bprat22 - 25 Jan 2012 at 9:56am
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 10:06am
On second thought, DS might not know until box shows on their loading platform, all messed up. 
 
Not sure, so get in touch with them. 
 
Good Luck Big%20Smile
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 10:55am
Sorry to hear about that. That's the first time I've seen this happen. We won't know what happened while it was in transit to you until it comes back to us. Don't worry, we'll take care of everything.
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jmaster299 View Drop Down
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Posts: 0 		  Quote jmaster299 Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 12:16pm
Like Alex said they'll have to inspect the box but I know when I got my rig the tape on the box was junk. It had all fallen off and the only thing holding the box closed was the metal straps. The tape was just hanging off the side where there was no weight being put on it by the system

It was not as if someone had peeled the tape off it was just that the tape was bad and not sticky at all. I've never had a good experience with companies that use that brown paper packing tape. It's nice in that it's obvious if it's been open but it's never sticky enough.

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kane860 View Drop Down
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Posts: 612 		  Quote kane860 Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 5:37pm
ahhhh man, thats terrible to hear... I know it is hard to wait so long but at least DS will take care of it for you... wait till you see how massive the package actually is when you get it... If I didnt know it was a computer, I would have thought it was a 25,000 BTU air conditioner... literally
System:
HAF X942 / i7 3930k 6-core cpu / ASUS P9x79 Deluxe MOBO
16gb DS ram / Corsair 1050HX PSU / Two - Intel 320 series 120gb SSD's
WD Caviar Black 1TB HDD / GTX570 2.5gb GPU / Noctua D14 Cooler
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 8:16pm
Originally posted by kane860

If I didnt know it was a computer, I would have thought it was a 25,000 BTU air conditioner... literally


The FedEx employee who delivered mine did not believe me that it was a computer. I got a good laugh out of that. Luckily my box was in very good condition.

atuarre, sorry to hear about that. To put a little bit of a positive spin on the situation, as mentioned, at least they didn't just dump the damaged computer on your doorstep. Then you'd have to play phone-tag with DS and arrange pickup to send it back and so on and so forth. Definitely frustrating, I've had stuff get obliterated during delivery as well, but DS will come through for ya! Awesome
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 25 Jan 2012 at 11:56pm
In my area I call them fedcrap, they are awfull, not that ups is any better here.

That sucks, that is the first time I have seen such a thing here.

Good news is that you got your pc from DS so you are in good hands.

Edited by DST4ME - 25 Jan 2012 at 11:56pm

Nvidia Drivers----AMD Drivers
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atuarre View Drop Down
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Posts: 7 		  Quote atuarre Quote  Post ReplyReply bullet Posted: 26 Jan 2012 at 11:08am
Thanks all for the good wishes. I appreciate it.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 26 Jan 2012 at 12:31pm
Hi atuarre...Let us know what you think when it finally arrives, maybe pics.Big%20Smile
 
Not sure what you ordered.  You talked Cryo-TEK , but not sure.
 
 


Edited by bprat22 - 26 Jan 2012 at 12:32pm
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 26 Jan 2012 at 8:10pm
Originally posted by bprat22

Hi atuarre...Let us know what you think when it finally arrives, maybe pics.Big%20Smile


I agree Awesome
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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atuarre View Drop Down
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Posts: 7 		  Quote atuarre Quote  Post ReplyReply bullet Posted: 29 Jan 2012 at 3:38pm
Digital Storm should receive the package sometime tomorrow. I checked the status and its sitting on a truck waiting to be delivered. Hopefully, FedEx will deliver it first thing in the morning but I won't count on that.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 29 Jan 2012 at 3:56pm
Once they get it they'll do what it takes to fix this mess shipping created. You are in good hands otherwise we woouldn't be here as customers. Keep us updated.    Best of Luck
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 29 Jan 2012 at 7:01pm
Originally posted by bprat22

Keep us updated. Best of Luck


Awesome
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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atuarre View Drop Down
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Posts: 7 		  Quote atuarre Quote  Post ReplyReply bullet Posted: 31 Jan 2012 at 9:47am
I spoke to someone in their customer service this morning and I have some concerns. The customer service just wasn't very reassuring so I shot an e-mail to [email protected] and maybe I can get my questions answered or concerns eased.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 31 Jan 2012 at 9:50am
Don't know the issues, but that link should get things moving..
 
Best of luckBig%20Smile
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 31 Jan 2012 at 10:37am
I just looked at your order and it appears that we received it yesterday. If you would like to email me as well, feel free to send a copy to [email protected]
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kane860 View Drop Down
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Posts: 612 		  Quote kane860 Quote  Post ReplyReply bullet Posted: 01 Feb 2012 at 8:01pm
Originally posted by atuarre

I spoke to someone in their customer service this morning and I have some concerns. The customer service just wasn't very reassuring so I shot an e-mail to [email protected] and maybe I can get my questions answered or concerns eased.
 
What concerned you about your chat with customer service? Like, what do you mean when you say they were not very reassuring?
System:
HAF X942 / i7 3930k 6-core cpu / ASUS P9x79 Deluxe MOBO
16gb DS ram / Corsair 1050HX PSU / Two - Intel 320 series 120gb SSD's
WD Caviar Black 1TB HDD / GTX570 2.5gb GPU / Noctua D14 Cooler
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 01 Feb 2012 at 8:39pm
Just as an update, we received the system, the box appeared to have been mishandled, but, thanks to our innovative packaging, the system was perfectly fine. Our team reinspected the system and we shipped it back out today.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 02 Feb 2012 at 9:04am
Nice Awesome
Good news for atuarre.  It is all about the customer.  Big%20Smile
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