Mysterious thread deletion?

An hour or two ago I noticed a thread with a very unhappy customer voicing his opinion on the service s/he received, and now this thread has vanished without a trace!

Now I know a thread like that may seem a little caustic, and possibly make some people a little leery about purchasing... But deleting the thread seems very shady, since I would hope that DS is in favor of fair and balanced reviews (although I'm not naive enough to actually believe any company would be).


After reviewing the forums for a while before purchasing, I thought the lack of angry customers was due to very high quality service: But this has left a bad taste in my mouth.


*shrug* What can ya do?

/tinfoilhat

People like me check this forum constantly every day as I am trying to learn a lot about computers.. them deleting threads about unhappy customers does not happen often... well thats the first time i've seen it in a  few months.

I was searching for that thread as well (since I replied) and can't find it..  I believe the author was 'ghost'.

I saw the post last night.... quite disturbing that it just vanished

hows your comp running now?  you mentioned they just shipped it back to you.

Originally posted by Tyler Lowe I have no idea exactly why it was deleted, but I do know that that person started talking cancellation and dissatisfaction with DSO as early as September 07. Since I don't know the circumstances, it'd be inappropriate to comment further, but I do find it highly unusual that any post like this would be deleted.   There are not many posts by dissatisfied customers, but they have always been answered by one of the Digital Storm staff. Some have been , locked after it was shown discussion of the issue was not going to be productive regardless of concession offered by DSO, but never before has a thread simply vanished without being addressed. I hope this is not a trend. Seeing customer complaints addressed rather than tucked under the rug and ignored was what convinced me to shop here.

I never thought for a minute that there was any ill intent here.  It was odd that it was missing and obviously could have looked like that there was some hidden motive, but I knew DS wasn't this way.

Good job Alex.

Have a nice day

I'd love a t-shirt and all that other stuff!!   Can you guys start that stuff before my machine gets built? 

T-Shirts will be here soon! We just moved in, we are going to start working on designs. It feels great to be back here talking to you guys, I hope everyone had a great holiday break.

Originally posted by ghost Alex is probably right there is no point on discussing my post, it would only bring DS down from all there happy customers postings.  All I wanted to due was voice how I was treated as fairly as I could.  It wont make the problem any better.    As for my comp working now --- YES it works with games now.  Is it what I ordered --- NO.    DS is full of excuses as Alex's reply shows.    Hope everyone else has better dealings with DS.

Ghost ::

The only thing I can think of to say to this is... if you've had this account of yours registered since September - why make the comments using the Guest account?

Forums are often easily (and automatically) abused, so seeing "Anonymous" posts being deleted by some script is almost expected... you could have made the thread using your own account and avoided it - and many people here seem willing to accept you (and want you) to re-create the post so we can see it all and have the negative alongside the good.

Deflecting the offers and taking a pot-shot at DS doesn't really do much to help your case...   

Take the time, re-post it.. we'll all be better in the long run for it, I imagine.

--Akkim

Originally posted by EdH63 Well, I'm feeling a little abandoned right now.  I'm not sure I'll be quite the same.  But I'll get over it, I suppose.

I did like your take on it.. but I wasn't all too keen on over-looking the parting shot he took =)

--Akkim

Edited by Akkim - 03 Jan 2008 at 3:28pm

Yes Alex you will be hearing from me again soon.  I was just calming down a bit before I contacted you again. 

I agree with you Tyler.  It becomes very difficult to offer an example to others, and see it that way, when you're caught in the emotion of the moment and feel like you're not being heard properly.

The importance of sharing your complete experience in this public forum as accurately as possible, from start to finish, is so that others can see how a process works with a company that "desires" to be the best and help people.  "Desires" is the key word in this.  You can fail to meet the needs and still "desire" to want to meet the need.  Desiring to meet needs is based in part in character and comes from a servant perspective.  Serving others is based in selflessness and that, my friend, is what needs to be seen publicly.

We need to know that this company can make mistakes, yet can rise to a level of selflessness and serve properly.  We need to know that this company has not arrived, and hopefully will never arrive, to the point of perfection so we can know that they are always striving for perfection.  The day a company thinks they've arrived is the day they will begin to break down within their core and come apart.

I believe that deep inside us all is the ability to see the greater things beyond self.  When we are able to get passed who we think we are, then we can see more of the goal and less of us.  It is simply about removing more of me and seeing more of you.  This applies to the company that strives to serve better, and it applies to the customer that is frustrated on the other side of the hedgerow.  When we both can see the greater things, then we can see the things that transcend the business and witness the growth personally within each other.

   

Re-posted if anyone is interested.

Originally posted by aCi11i3s It is impossible to please everyone, and even 99.99% effectiveness has a .01% flaw.  With 100,000 folks thats still 1000 flaws, and I believe that DS is better than that.

Bill, I think you just got kicked in the cat-sack. ... lol

Originally posted by Dog Lover Bill, I think you just got kicked in the cat-sack. ... lol

I don't think Bill's cat sack was the target on this one.  Cat sack... interesting.