Need to talk to CS please

Hi, I don't know if this is the right forum to post this so I apologize and please move if it isn't.

 I've recently placed an order and I need to talk to someone in customer service to change something and get a status update (due to what looks like an inaccurate shipping charge). I contacted them yesterday morning but have received no reply since then. I've also contacted them this morning right at their opening hours and now it's nearly the end of the day, still no reply. I live in Canada so their toll free number doesn't work, and the Live Chat is down. I've already wired over $2000 for the system, but at the moment the order appears to be in limbo due to an unresolved shipping charge that I need to talk to a representative about.

 I want to get my system as soon as possible and make sure the payment is completely and properly processed, but at the moment it would seem impossible to reach customer service. I know members of DS staff read these forums, and I was hoping to possibly talk to them over the forums rather than on the phone, if that is the only way I can get a hold of them. I also realize (judging by the website) that you guys are probably swamped with orders at the moment, and are probably doing the best you can, but I would also really like to talk to someone about my order. Thanks.

I think your on the phone with Eric at this very moment, but if your not, let us know.