New DS with No Sound

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I just got my DS a week or so ago and I cannot get any sound. The DST tried to help but couldn't resolve the issue. I'm still waiting for a call back. All the drivers are up to date. I first noticed that a message kept popping up saying "you just unplugged a devise from the audio jack" and then another one would pop up saying "you just plugged in a devise to the audio jack". In reality, I didn't unplug or plug anysthing into the jack. The speakers were plugged in the whole time (green port). Now, I don't have any sound.
I've researched this and it appears that this is a problem with EVGA x58 SLI LE and Win 7 (64 bit). Attached are some links of other people having the same issue. My system configuration is also below.
Please let me know how to resolve this issue. 

http://www.eHYPERLINK "http://www.evga.com/forums/tm.aspx?m=5856"vHYPERLINK "http://www.evga.com/forums/tm.aspx?m=5856"ga.com/forums/tm.aspx?m=5856

http://www.evga.com/forums/tm.aspx?HYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"mHYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"=102402HYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"&HYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"high=no+sound

http://wHYPERLINK "http://www.nvnews.net/vbulletin/showthread.php?t=126481"wHYPERLINK "http://www.nvnews.net/vbulletin/showthread.php?t=126481"w.nvnews.net/vbulletin/showthread.php?t=126481

http://www.seveHYPERLINK "http://www.sevenforums.com/sound-audio/10221-realtek-hd-no-sound-windows-7-rc-x64.html"nHYPERLINK "http://www.sevenforums.com/sound-audio/10221-realtek-hd-no-sound-windows-7-rc-x64.html"forums.com/sound-audio/10221-realtek-hd-no-sound-windows-7-rc-x64.html

http://www.sevenforums.com/soHYPERLINK "http://www.sevenforums.com/sound-audio/4133-realtek-sound-options.html"uHYPERLINK "http://www.sevenforums.com/sound-audio/4133-realtek-sound-options.html"nd-audio/4133-realtek-sound-options.html

http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/c3874463-7f61-4d54-b335-c2f194d64d20

System Configuration:
Chassis Model: Special Deal Hot Seller - HAF 922
Exterior Finish: - Not Available
Trim Accents: - Not Available
Processor: Intel Core i7 920 2.66GHz (Quad Core)
Motherboard: EVGA X58 LE Edition SLI (Intel X58 Chipset) (Supports SLI or CrossFire)
System Memory: 6GB DDR3 1600MHz Digital Storm Certified by mushkin enhanced (Highly Recommended) (Hand Tested)
Power Supply: 750W Digital Storm Certified (Dual SLI Compatible) (Silent Edition Recommended) 
Expansion Bay: - Not Available
Hard Drive Set 1: Operating System: 1x (1TB Seagate/Western Digital (7200 RPM) (32MB Cache) (SATA) (Extreme Speed)
Set 1 Raid Options: - Not Available
Hard Drive Set 2: Multimedia\Data: 1x (1TB Seagate/Western Digital (7200 RPM) (32MB Cache) (SATA) (Extreme Speed)
Hard Drive Set 3: Backup\Misc.: - No Thanks
Optical Drive 1: DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x)
Optical Drive 2: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Video Card(s): 1x NVIDIA GeForce GTX 285 1GB (Includes PhysX Technology)
Add-on Card: - No Thanks
Sound Card: Integrated Motherboard Audio
Extreme Cooling: AIR: Stage 1: Noctua Dual 120mm Fans High Performance Cooler (Compatible With ONLY i7 Processors) 
H20 Tube Color: - Not Available
Chassis Airflow: Standard Factory Chassis Fans
Internal Lighting: Internal Chassis Lighting System (Blue)
Enhancements: - Not Available
Chassis Mods: - Not Available
Noise Reduction: - Not Available
CPU Boost: - No Thanks, Please do not overclock my processor
Graphics Boost: - Not Available
Memory Boost: - Not Available
OS Boost: - Not Available
Windows OS: Microsoft Windows 7 Ultimate (64-Bit Edition)
Restore Kit: Digital Storm Specialized Recovery System (DVD Image Based)

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acctchief Members Profile Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2010 Online Status: Offline Posts: 2	Quote Reply Topic: New DS with No Sound Posted: 07 Jan 2010 at 1:11am
	I just got my DS a week or so ago and I cannot get any sound. The DST tried to help but couldn't resolve the issue. I'm still waiting for a call back. All the drivers are up to date. I first noticed that a message kept popping up saying "you just unplugged a devise from the audio jack" and then another one would pop up saying "you just plugged in a devise to the audio jack". In reality, I didn't unplug or plug anysthing into the jack. The speakers were plugged in the whole time (green port). Now, I don't have any sound. I've researched this and it appears that this is a problem with EVGA x58 SLI LE and Win 7 (64 bit). Attached are some links of other people having the same issue. My system configuration is also below. Please let me know how to resolve this issue. http://www.eHYPERLINK "http://www.evga.com/forums/tm.aspx?m=5856"vHYPERLINK "http://www.evga.com/forums/tm.aspx?m=5856"ga.com/forums/tm.aspx?m=5856 http://www.evga.com/forums/tm.aspx?HYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"mHYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"=102402HYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"&HYPERLINK "http://www.evga.com/forums/tm.aspx?m=102402&high=no+sound"high=no+sound http://wHYPERLINK "http://www.nvnews.net/vbulletin/showthread.php?t=126481"wHYPERLINK "http://www.nvnews.net/vbulletin/showthread.php?t=126481"w.nvnews.net/vbulletin/showthread.php?t=126481 http://www.seveHYPERLINK "http://www.sevenforums.com/sound-audio/10221-realtek-hd-no-sound-windows-7-rc-x64.html"nHYPERLINK "http://www.sevenforums.com/sound-audio/10221-realtek-hd-no-sound-windows-7-rc-x64.html"forums.com/sound-audio/10221-realtek-hd-no-sound-windows-7-rc-x64.html http://www.sevenforums.com/soHYPERLINK "http://www.sevenforums.com/sound-audio/4133-realtek-sound-options.html"uHYPERLINK "http://www.sevenforums.com/sound-audio/4133-realtek-sound-options.html"nd-audio/4133-realtek-sound-options.html http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/c3874463-7f61-4d54-b335-c2f194d64d20 　 System Configuration: Chassis Model: Special Deal Hot Seller - HAF 922 Exterior Finish: - Not Available Trim Accents: - Not Available Processor: Intel Core i7 920 2.66GHz (Quad Core) Motherboard: EVGA X58 LE Edition SLI (Intel X58 Chipset) (Supports SLI or CrossFire) System Memory: 6GB DDR3 1600MHz Digital Storm Certified by mushkin enhanced (Highly Recommended) (Hand Tested) Power Supply: 750W Digital Storm Certified (Dual SLI Compatible) (Silent Edition Recommended) Expansion Bay: - Not Available Hard Drive Set 1: Operating System: 1x (1TB Seagate/Western Digital (7200 RPM) (32MB Cache) (SATA) (Extreme Speed) Set 1 Raid Options: - Not Available Hard Drive Set 2: Multimedia\Data: 1x (1TB Seagate/Western Digital (7200 RPM) (32MB Cache) (SATA) (Extreme Speed) Hard Drive Set 3: Backup\Misc.: - No Thanks Optical Drive 1: DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x) Optical Drive 2: - No Thanks Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections) Video Card(s): 1x NVIDIA GeForce GTX 285 1GB (Includes PhysX Technology) Add-on Card: - No Thanks Sound Card: Integrated Motherboard Audio Extreme Cooling: AIR: Stage 1: Noctua Dual 120mm Fans High Performance Cooler (Compatible With ONLY i7 Processors) H20 Tube Color: - Not Available Chassis Airflow: Standard Factory Chassis Fans Internal Lighting: Internal Chassis Lighting System (Blue) Enhancements: - Not Available Chassis Mods: - Not Available Noise Reduction: - Not Available CPU Boost: - No Thanks, Please do not overclock my processor Graphics Boost: - Not Available Memory Boost: - Not Available OS Boost: - Not Available Windows OS: Microsoft Windows 7 Ultimate (64-Bit Edition) Restore Kit: Digital Storm Specialized Recovery System (DVD Image Based)

Alex Members Profile Find Members Posts Add to Buddy List Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16314	Quote Reply Posted: 07 Jan 2010 at 1:26am
	We'll be more than happy to help you resolve your sound issue. Feel free to call us tomm. (1-866-817-8676) or you may send a message to our support staff directly (http://www.digitalstormonline.com/customerservice.asp).


acctchief Members Profile Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2010 Online Status: Offline Posts: 2	Quote Reply Posted: 07 Jan 2010 at 5:22pm
	I've talked to Chris a few times today. He was very helpful but the issue still isn't resolved. He thinks its a compatiblity issue with the drivers but he can't get the onboard sound to work. I was going to purchase a sound card to see if that fixes the issue but decided to just ship the computer back to DS. I am waiting for Chris to call me back to finalize our discussion.

Alex Members Profile Find Members Posts Add to Buddy List Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16314	Quote Reply Posted: 07 Jan 2010 at 5:25pm
	Understood. I would recommend staying in direct contact with our support staff as our forums isn't the real place for customer support but more for customers to have an area for discussion among themselves. I do see that you were opting to go with a dedicated sound card originally. I am sure we can work out a discount or something in order to avoid you being without a computer for an extended period and give some time for EVGA/WIndows 7 compatibility issues to iron out. Edited by Alex - 07 Jan 2010 at 5:26pm

New DS with No Sound

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