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New GPU - Total War: Warhammer II shuts down

Post Date: 2021-03-08

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Hovring View Drop Down
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  Quote Hovring Quote  Post ReplyReply bullet Topic: New GPU - Total War: Warhammer II shuts down
    Posted: 08 Mar 2021 at 12:47pm
Hi,

I hope you can help me.

Background
I recently upgraded my GPU from AMD Radeon 7700 Series to NVIDIA GeForce GTX 970. After the upgrade I've encountered a problem playing Total War - Warhammer II.

The problem
When finished loading the campaign map in Warhammer II it exits the game. This happens like 50% of the times. After a battle it might crash aswell when loading the campaign map again. For those of you that haven't played Warhammer, the real GPU usage is not on the campaign map, but when playing battles, so I don't see it as a performance issue.

What I've tried to fix the issue
- Run with both directx 11 and directx 12
- Updated drivers and uninstalled old driver
- Tried running without GeForce experience
- Launched game from both Steam and GeForce experience
- Reinstalled game
- Lowered graphic to minimum (which was what my old GPU could run it on)
- Checked wires
- Tried other games, which so far haven't crashed
- Ran PSU test and it should be sufficient

My specs

PSU: RAIDMAX RX-600AF 600W

From dxdiag (I can paste the full dxdiag if needed)

------------------
System Information
------------------
      Time of this report: 3/8/2021, 21:34:41
             Machine name: THEIS-PC
               Machine Id: {1C97F482-9F12-4F92-BC80-B2260C6279CE}
        Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
                 Language: Danish (Regional Setting: Danish)
      System Manufacturer: Gigabyte Technology Co., Ltd.
             System Model: To be filled by O.E.M.
                     BIOS: BIOS Date: 08/23/12 15:47:52 Ver: 04.06.05 (type: BIOS)
               Processor: Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz (4 CPUs), ~3.3GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8138MB RAM
               Page File: 6798MB used, 5435MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
        User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0546 64bit Unicode

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce GTX 970
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 970
            DAC type: Integrated RAMDAC
        Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_31601462&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
      Display Memory: 8112 MB
    Dedicated Memory: 4043 MB
       Shared Memory: 4069 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
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Cretae View Drop Down
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 09 Mar 2021 at 4:50am
I'm clueless, but the Warhammer community, or the Total War community may have an active forum or tech support that can help.
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