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New Ram stick doesn't work

Post Date: 2023-09-11

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R3Du2T View Drop Down
Email address used to purchase matched with forums account email.

Joined: 11 Sep 2023
Online Status: Offline
Posts: 1
  Quote R3Du2T Quote  Post ReplyReply bullet Topic: New Ram stick doesn't work
    Posted: 11 Sep 2023 at 11:40am
Hi everyone,
it's the first time I ever posted on a forum like this, so pardon me if I forgot something.

So here it is, I bought a custom built pc from DS several years ago, and I tried to upgrade my ram recently, I've read about it on many sites, and I was pretty sure of my purchase, but it doesn't work and I can't find why exactly. So here we go.

My system specs :
Processor     Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz   3.40 GHz
Installed RAM     8.00 GB (2x4g DS sticks, no further specs written on them)
System type     64-bit operating system, x64-based processor
Pen and touch     No pen or touch input is available for this display

My new stick of ram : 1x16g DDR4 2400 1.2v 2RX8 by Timetec

The problem : Just a complete black screen, nothing is happening

I don't know if it's my mistake or if it's the stick itself that is faulty, or even how to make sure if it's the case, so I hope someone will help me figure it out. Thank you guys, and have a nice day !
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