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New Rig, New Problems!

Post Date: 2018-09-01

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bmm52584 View Drop Down
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  Quote bmm52584 Quote  Post ReplyReply bullet Topic: New Rig, New Problems!
    Posted: 01 Sep 2018 at 2:52pm
Hello all,

I received my new rig from DS on Monday, 8/20. This would be my third system and by far the most expensive.

It has been running great.. except when it hasn't. This past week has been plagued with the following symptoms:

1.) It will usually always require two attempts to boot-up (i.e. turning on from the Aventum case power button). First attempt results in a blank monitor screen, power to the computer, but no power going to the usb devices (keyboard, mouse, headset, etc). A second attempt usually always results in a message to go into the BIOS screen which I can then exit and Windows/Monitor display loads as normal.

2.) Random lock-ups. Usually when gaming I'll get random freeze-screen and immediate loss of power to the usb devices. Computer itself and monitor remain powered on and with the screen frozen to whatever was displayed at the instant of power loss.

System specs as follows:
System Configuration:
Chassis Model: Aventum 3
Exterior Finish: Exotic Paint Finish - Lust Red
Trim Accents: - Standard Factory Finish
Processor: Intel Core i9-7980XE Extreme Edition (18-Core) 2.60GHz
Motherboard: ASUS ROG RAMPAGE VI EXTREME (Wi-Fi) (Intel X299 Chipset) (Up to 4x PCI-E Devices)
System Memory: 128GB DDR4 3200MHz Corsair Dominator Platinum DHX (Extreme-Performance)
Power Supply: 1600 Watts Corsair AX1600i (Digitally Controlled Power)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (512GB Samsung 970 PRO) (NVM Express) (Extreme Performance)
Storage Set 2: 1x SSD M.2 (2TB Samsung 960 PRO) (NVM Express) (Extreme Performance)
Storage Set 3: 1x Storage (4TB Western Digital - Gold Datacenter Edition)
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce GTX TITAN Xp 12GB (Pascal) (NVIDIA Founders Edition)
Sound Card: Integrated Motherboard Audio
HPC Processor: - No Thanks
Extreme Cooling: H20: HydroLux PRO: Exotic Custom Cooling System (1x Graphics Card + CPU)
HydroLux Tubing Style: Flexible Tubing (Requires HydroLux Liquid Cooling System)
HydroLux Fluid Color: Red Flexible Tubing + Clear Fluid (Requires HydroLux Liquid Cooling System)
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: Digital Storm LED Lighting System (Requires Thermal Management Control Board & Software)
Airflow Control: Digital Storm Thermal Management Control Board & Software
CPU Boost: Stage 1: Overclock CPU - Up to 4.5GHz via Intel Turbo Boost Max Technology 3.0
Graphics Boost: Yes, Overclock the video card(s) as much as possible with complete stability
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 10 Professional (64-Bit Edition)
Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install)

Display: - Dell S2716DG
Surge Shield: - No Thanks
Speakers: - Corsair VOID headset
Keyboard: - Logitech G105
Mouse: - Corsair Harpoon


I've read this could be an issue ranging from the designated RAM voltage (right now, a 1.3500) to even a faulty Display Port cable (on my second one already).

Can anybody possibly give me an idea what the issue might be?

Thanks!


Edited by bmm52584 - 01 Sep 2018 at 2:57pm
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bprat22 View Drop Down
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 01 Sep 2018 at 3:22pm
Couple of things to try..

Plug pc directly into a wall outlet, bypassing any surge protector.   Some surge protectors have caused similar issues.

Check all the connections to the motherboard with power off.   Reseat ram.

Go into Bios and load Defaults, save and exit.   This will drop the overclock which an unstable one can cause it.   If you load defaults you will probably get a cpu fan error on booting until you go into Bios and set cpu fan to Ignore since water cooling does not use the motherboard cpu fan header.

If Default fixes it, call DS next week and they’ll tweek the overclock.


Good luck.
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  Quote bmm52584 Quote  Post ReplyReply bullet Posted: 03 Sep 2018 at 7:06am
So I tried re-loading the "Optimized Defaults" from the BIOS (also wrote down all the parameters it was changing) and it seemed to work fine for a day. Just this morning, however.. the same issue cropped up. Took three attempts to get the system stable on start-up. First attempt, blank screen, power to the rig, no power to usb peripherals. Second attempt, it loads up windows as normal (after exiting the BIOS screen), then I lost power to the usb peripherals, screen stuck on desktop. Third attempt? Everything seems normal at this point.

I'm beginning to wonder if it's bad RAM, driver related, or is this brand new psu from corsair actually a lemon?
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 03 Sep 2018 at 9:10am
Make sure the Bios settings are still on Default.

Next would be to try Memtest86 to test the ram.  Bad ram can cause lots of random issues.  Bad ram can mess with your overclock.

Psu could be bad but not nearly as likely as bad ram. bad motherboard. 

Try loading new drivers for the video card.   Bad drivers can simulate bad hardware.

Big%20Smile 
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  Quote neverstopgaming Quote  Post ReplyReply bullet Posted: 08 Sep 2018 at 12:08am
Eh, the goods and the bad that come with the new system.. the good old gift and curse. Hope you get everything figured out bud. Soundso like you have a pretty decent machine.
Shwiiiiiiing
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  Quote Alci Quote  Post ReplyReply bullet Posted: 11 Sep 2018 at 7:39am
Send it back to DS and let them fix it.
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  Quote bmm52584 Quote  Post ReplyReply bullet Posted: 14 Sep 2018 at 10:11am
So updated the drivers on the video card, also restored 'Optimized Defaults' via the BIOS. Did not update the BIOS or anything else.

It seemed to work fine for a few days.. no more sudden cut-outs during gaming, however I'd still get the occasional "no video, no usb peripheral powers" on powering up the system, requiring the second power-up attempt which usually posted fine via the "Exit and Discard Changes" from the BIOS screen.


Until today. Now I get absolutely no video, no keyboard, mouse, or headphone power. The rig is also turning itself off upon start-up and rebooting itself immediately after, still no peripheral power.

Anybody thinking this is just a bad PSU, which should NOT be the case? Could it still be the RAM? Or even the mobo?

I've got a very expensive floor-weight just sitting here now.
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  Quote KKrusher Quote  Post ReplyReply bullet Posted: 14 Sep 2018 at 10:44am
I would call DS and walk through troubleshooting with their support group. That will also accelerate the process if you do need to send it (or parts) back.

Good luck!

KK
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 14 Sep 2018 at 12:39pm
I agree. Get DS on the phone if your schedule allows.   We could spend days giving you sporadic advice, things to try and because it’s not a live, one on one conversation, it never gets fixed.

This could be the video card.    Try removing it and see if the rig turns on and gets peripheral power.    It’s on water, but with flex tubing maybe you can remove it.   That mobo might have PCIE lane switches , small white switches on a red box, or vice versa, that you can use to shut off the card.

Do you have an older video card you could use to troubleshoot?
It could certainly be the motherboard.   

Could be the psu, but that’s way down the list.


Let us know.
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  Quote bmm52584 Quote  Post ReplyReply bullet Posted: 14 Sep 2018 at 2:53pm
Thanks for all your help.

I got on the line with DS Tech Support and we ended up discovering that of all things.. it was a USB connection from my Dell Monitor's output going to the USB connection in the back of the rig. Must have been shorting everything out or confusing the BIOS.

Tested the RAM, removing it, reslotting it one by one, pair by pair, reset the CMOS/Bios.. ended up being a single cable connected that didn't need to be. Rookie mistake on my part, luckily DS proved every bit as professional and patient with the troubleshooting as one could hope.

So far, so good. Thanks again everyone!
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 14 Sep 2018 at 3:30pm
Wow, first for me seeing it being the usb hub on the dell to the pc being the issue.   Makes sense, though.    I typically have the usb’s unplugged in case of a shorted port.    

Nice and congrats.   DS knows their stuff.   
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 15 Sep 2018 at 12:15am
   Awesome
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 15 Sep 2018 at 8:07am
Who doesn't just love electronics troubleshooting?

Mechanical... "oh, look, that's broken"....

Electronic... "where do we start?"....                    
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 15 Sep 2018 at 10:14am
You forgot; Whoa , CryandUpset
LOL



Edited by hoserator - 15 Sep 2018 at 10:15am
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 16 Sep 2018 at 8:02am
Good point. Especially the crying one!
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