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Post Date: 2007-08-02

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Wuknot View Drop Down
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  Quote Wuknot Quote  Post ReplyReply bullet Topic: New To This Site
    Posted: 02 Aug 2007 at 1:38am
Hey everyone,

I'm new to this site and the company, as I've never heard of Digital Storm from my friends or PC magazines. I've been looking to buy a new gaming system for quite some time, yet I do not want to pay the price that popular PC builders charge like Dell and Alienware.

I've searched the web and countless sites for a custom PC builder, ranging from Tiger Direct to Cyber Power PC. All of them have the same negative reviews in regards to a few aspects:

1. Poor delivery time - Machines took MONTHS to deliver
2. DOA ( Dead on Arrival) - Many customers complained that systems arrived broken to begin with.
3. Poor customer/tech support - Customer reps failed to answer questions in a polite, helpful manner. Technicians failed to address the issue in a timely, efficient manner.
4. Life of the system - Systems broke down after a few months of usage.

Now, I am not saying this company functions with the above aspects as the norm. However, I could not find customer reviews for Digital System on websites like eOpinions.com.

I guess my questions are:

1. What are the normal delivery times for systems? From receipt of order to shipping (I'm hoping it's not over a month.. or even close to that)
2. Are refunds/returns processed in a timely manner with no hassle?
3. And most importantly... are your systems reliable and arrive at customers' door steps ready to go?

It would be great if I could hear feedback from actual customers who have bought systems from this company before, as I'm sure forum moderators and customer reps would sugarcoat the company a little. Wink
Anyway, I hoping to get some good feedback, as I am DYING to purchase a new system!

Thanks

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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 1:53am
Welcome to the family, let's see if any of our past customers reply here, we just opened this community today.
 
Have you looked at HardOCP's review? They take a real world approach by purchasing a machine and testing various areas of the company. Also, Kris Belau posted a review on his personal website as well, you could message him with any questions too.
 
Both of them are located in our reviews section in the forums (http://www.digitalstormonline.com/forums/forum_topics.asp?FID=2)


Edited by Alex - 02 Aug 2007 at 1:56am
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Dave View Drop Down
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  Quote Dave Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 2:35am
Not to brag but Digital Storm builds high quality machines i bought mine from here because my cousin bought one and i was playing UT2004 on it and it was just awesome if there is a company to buy a computer from it is Digital Storm, and they have an open architecture which means you can upgrade the parts!  http://www.digitalstormonline.com/whydigitalstorm.asp


Edited by Dave - 02 Aug 2007 at 2:41am
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Wuknot View Drop Down
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  Quote Wuknot Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 2:50am
Thanks for the quick replies! As a matter of fact, I found the section of the forums with the above reviews right after I posted. HardOCP's reviews have me pretty much convinced about Digital Storm, as they sure did put the entire company under strict testing! I will definitely consider Digital Storm as a possibility.

P.S. Just the mere fact that you guys reply is a good sign :)
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Dave View Drop Down
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  Quote Dave Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 2:54am
yes hopefully there will be a large community here and best of all since Digital Storm is not as mainstream as Dell or HP they can contact you faster and they have this forum!

Edited by Dave - 02 Aug 2007 at 2:54am
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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 2:56am
Yeah! Thanks Dave, we just added links throughout the site for the forums and all of our new customers will receive emails welcoming them to the forums and to be a part of the growing family. Hug
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Hoss View Drop Down
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  Quote Hoss Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 11:20am
Originally posted by Wuknot

Thanks for the quick replies! As a matter of fact, I found the section of the forums with the above reviews right after I posted. HardOCP's reviews have me pretty much convinced about Digital Storm, as they sure did put the entire company under strict testing! I will definitely consider Digital Storm as a possibility. P.S. Just the mere fact that you guys reply is a good sign :)

Well I think that I'm eventually going to order my computer from here.
Just some things are still a problem...
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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 02 Aug 2007 at 11:40am
Originally posted by Hoss

Originally posted by Wuknot

Thanks for the quick replies! As a matter of fact, I found the section of the forums with the above reviews right after I posted. HardOCP's reviews have me pretty much convinced about Digital Storm, as they sure did put the entire company under strict testing! I will definitely consider Digital Storm as a possibility. P.S. Just the mere fact that you guys reply is a good sign :)

Well I think that I'm eventually going to order my computer from here.
Just some things are still a problem...
 
What do you mean some things? Anything we can help you with?
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Larry View Drop Down
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  Quote Larry Quote  Post ReplyReply bullet Posted: 03 Aug 2007 at 7:03pm

If you are looking for some reviews try resellerratings.com for some reviews on DigitalStorm.  It was one of the deciding factors in my choosing DigitalStorm to build my new rig.

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  Quote william Quote  Post ReplyReply bullet Posted: 03 Aug 2007 at 7:44pm

Smilei got a pc from digital storm and i am glad i did! i did havf some truble with it but thay borak there back to fix it. i love the new pc more than life.

thay are for real and thats all there is to it
 
 
one more time thx for all the work you guys did.
 
good old order number 4410
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  Quote chrissmith Quote  Post ReplyReply bullet Posted: 06 Aug 2007 at 12:07am
Almost all computer companies seem to have the reviews below somewhere.

1. Poor delivery time - Machines took MONTHS to deliver
2. DOA ( Dead on Arrival) - Many customers complained that systems arrived broken to begin with.
3. Poor customer/tech support - Customer reps failed to answer questions in a polite, helpful manner. Technicians failed to address the issue in a timely, efficient manner.
4. Life of the system - Systems broke down after a few months of usage.
 
Look up digital storm online at resellerraitings.com. They have good raitings there.
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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Aug 2007 at 1:28am
Thanks Chris!
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  Quote Vjzzerdrjx Quote  Post ReplyReply bullet Posted: 06 Aug 2007 at 11:46pm
I can say this much, I ordered my PC probably about 13 or so months ago and when I ordered it I had a personal rep I could call, request to talk to, and he would either be on the phone in a minute or call me back within that day to talk.  I ordered liquid cooling on my rig, and they had 0 of the 2 cooling blocks needed for my video cards.  With that, me being extremely picky, and changing a few things last minute, I had my PC in under 2 weeks and have since had every one of my friend's jealous of my BEAST.
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  Quote Lunchbox Quote  Post ReplyReply bullet Posted: 07 Aug 2007 at 12:10am

My rig had some trouble because i ordered the LITE case with liquid cooling and i was made aware thats a no no, i had it changed to thermoelectric cooling and couldnt be more happy with the quality of service you get when making a call to digitalstorm, hands down i wouldnt order from anyone else

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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 07 Aug 2007 at 1:00am
I love hearing the great experiences from our customers. Cool
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GruntMaster View Drop Down
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  Quote GruntMaster Quote  Post ReplyReply bullet Posted: 07 Aug 2007 at 9:29pm
I was one of the people who bought a pc from Cyber Power and it showed up at my door DOA...twice. I had to contact the BBB to get them to give me the full refund...that's when I noticed that the BBB had very few complaints from DS...almost none! So I bought my new system from DS. I just recently bought it so I haven't received yet. I have nothing positive to say about the cyber power guys except their web site home page is tantilizing with all the graphics to lure your in.
E6850 [email protected]
nVidia 680i LT
750W Thermaltake
250GB HD
2GB DDR2 Corsair 800Mhz XMS2
GeForce 8800 GTS 320MB
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Virshia View Drop Down
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  Quote Virshia Quote  Post ReplyReply bullet Posted: 07 Aug 2007 at 9:39pm
Originally posted by GruntMaster

I was one of the people who bought a pc from Cyber Power and it showed up at my door DOA...twice. I had to contact the BBB to get them to give me the full refund...that's when I noticed that the BBB had very few complaints from DS...almost none! So I bought my new system from DS. I just recently bought it so I haven't received yet. I have nothing positive to say about the cyber power guys except their web site home page is tantilizing with all the graphics to lure your in.

I almost went with Cyperpower PC because the prices were so amazing... but I remembered the old adage "You get what you pay for" and I'm glad I didn't go with CyberPower!
For those who are looking into Digital Storm I would recommend reading this review:
http://consumer.hardocp.com/article.html?art=MTI1MCwsLGhjb25zdW1lcg==

H consumer reviews computers but they secretly order a system so the manufacture thinks its just a normal consumer (you really can't trust the reviews by big PC magazines because the machines are specially made for them so there's little mistakes). I used this site to judge whether I would go with Cyperpower or Digital Storm.
I'm so glad I went with Digital Storm. I've had my system since the 3rd of this month and its amazing. No problems at all so far and I can finally play C&C 3 with no lag!

PS: Thanks to Robert for building computer!


Edited by Virshia - 07 Aug 2007 at 9:42pm
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Wuknot View Drop Down
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  Quote Wuknot Quote  Post ReplyReply bullet Posted: 08 Aug 2007 at 1:44am
wow, it's very encouraging to hear all of these positive customer reviews. plus the consumder.hardocp review, digital storm has me convinced. i think i know where I'm buying my next PC :). Btw, thanks Alex and all the customer service reps for answering my questions! not to mention they were incredibly fast responses (you guys are all over these forums.)
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Larry View Drop Down
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  Quote Larry Quote  Post ReplyReply bullet Posted: 08 Aug 2007 at 7:37am
I want to get the facts straight.......most of the specialized computer building companies use about the same parts in their computers so they are all about the same, parts wise.  The area that sets the GREAT companies apart from the average to poor companies is Customer Service.  DS has employees who post and answer questions on the forums at all hours of the night and day.  Robert, in sales, has answered all of my questions by email as well as by phone usually within hours and at the longest 1 day.  I do not know if any of this means anything but I think that maybe DS is all about Customer Service.
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