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No Sound

Post Date: 2012-03-06
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Topic: No Sound
    Posted: 06 Mar 2012 at 9:29am
I have realtec audio drivers, which i have updated and i have tested both headphones and speakers and cant get any sound, im sure i have the devices [headphones/speakers] hooked up correctly but im still getting no sound, any advice is appreciated, thanks.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 10:03am
Hi dave1983.....have you re-booted pc since driver update?
 
Try with pc on, unplugging and plugging back in the speakers.  Sometimes needed to reset.
 
Go to lower right of screen, task manager, hidden icons and double click Realtek HD Audio Manager and see if the setup is right.  And hit the Test icon to see if sound goes to speakers.
 
Go to Start>Control Panel>Sound>see if speakers has green check.
or Control panel>Device Manager>Sound/audio>Realtek>see if device working properly is listed. 
 
 
If still a problem might have to update or roll back driver  
 


Edited by bprat22 - 06 Mar 2012 at 10:24am
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 10:11am
Also, have you tried to plug the speaker/headphone into the green port on the back of the motherboard?
 
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 3:48pm
Thanks for the replies, I tried everything suggested.  I originally had the jack plugged into the line in port, I switched to the green port as suggested by Alex.  That did prompt me to identify the device which I Did I set them as left and right speakers.  Still no luck.  I have restarted my pc, I have updated to the most current version of my realtek driver. I have tried with the pc turned on, all the different ports.  All of my drivers in device manager for sound say they are working properly.  There are several nvidia high def audio drivers and 1 realtek in the sound category.  I'm at a loss here. the pc is recognizing the speakers and the drivers appear to be working. they are turned on and volume is up and its not muted and still no sound.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 3:56pm

Try this, uninstall the Realtek software which should also remove the audio driver. Then, try to install the driver from the motherboard driver disc to see how that works out for you.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:08pm
Yep, several drivers listed with Realtek in Device Manager is normal.      The only other thought and a looooong shot is to go Bios, del key on boot, and look for audio in Advanced tab. Make sure it's enabled.    Check your mobo manual.     Who knows?       If all else fails, call DS and have one of their techs crawl into your machine on remote access and look around.     I think warranty would cover this but not sure.   

Edited by bprat22 - 06 Mar 2012 at 4:24pm
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:23pm
Ok, I unistalled the driver from device manager, I then restarted the pc to make sure unistall was complete. I installed the realtek driver from mobo disc, restarted, still nothing.  I went into mobo bios and confirmed that the hd audio device was enabled.  This is very frustrating, just got a brand new DS ODE level 3 and it is amazing, I would really love to be gaming right now.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:27pm
Dave I just editing my post about calling DS.   These guys have seen lots of weird issues.
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:28pm
Yeah I saw that, hoping I dont have to resort to that. It is late in the day and they will close soon.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:39pm
Just one more thing....     try turning off Pc, unplug from wall and then hold in power button for 10 seconds to discharge residual on mobo.   Wait a few minutes and plug in and re- boot.    Again, a loong shot.    
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:44pm
Alright, that sounds like a lotto long shot heh. Ill give her a shot though, thanks.
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 4:55pm
No such luck there.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 5:09pm
This is ticking me off One more thing and please don't t take offense.....when you go into Realtek Control Panel,   even with the volume barometer turned up, is there a red small x in the audoi Icon on the right, meaning Mute.   Also have you tried your headphones on front top panel next to fan control knob?    That's sll I have     
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dave1983 View Drop Down
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Posts: 12 		  Quote dave1983 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 5:47pm
I finally got it working.  Originally I think it was a driver issue, as I tried both headphones in the top port on top of the case as well as in the line in port and the green port on the back. then I tried speakers in the ports on the back with no luck. but after updating my drivers I (like an idiot) plugged the the headphone jack from my keyboard (which has mic/audio port in it) into the remote for the speakers, which it turns out has been bypassing the speakers.  So after having done all of the steps listed my only real problem was i needed to reinstall the realtek driver. Anyhow, thank you very much both of you for your time and suggestions, I am sorry for my stupidity.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Mar 2012 at 5:58pm
Glad it's working. Your persistance paid off. Happy Gaming.
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