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No Video waiting on Tech Support

Post Date: 2021-06-06
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mkthurow View Drop Down
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Joined: 06 Jun 2021
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Posts: 2 		  Quote mkthurow Quote  Post ReplyReply bullet Topic: No Video waiting on Tech Support
    Posted: 06 Jun 2021 at 11:05am
After waiting months to get the computer, I finally got it, fired it up and no Video. I called support they took my number and said I would receive a call shortly.......crickets now for 2 hours...dang I was pretty fired up to get the new puter. Did all the trouble shooting, swapped monitors, cables, moved graphic card slots...and still no video. Any idea how long it takes for tech support to get back to you? The trouble shooting LEDs on the motherboard was no graphics card, now the GPU light is on.....
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 06 Jun 2021 at 1:25pm
Sorry you are having this issue.

For the real easy one, make sure that the monitor is turned on.
Also make sure that the monitor is plugged into the gpu and not the mobo. The mobo video jack is turned off by default when a gpu is detected.

Now you have to open up the case so make sure you have eliminated any static electricity by touching any metal part. Open and make sure that the gpu is firmly seated in its slot. If you know how, remove and reseat.

If still no video, you can remove the gpu again and connect the monitor into the mobo, if the monitor lights up, then its probably the card.

I think DS is closed on weekends but it could be on a special schedule.
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mkthurow View Drop Down
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Posts: 2 		  Quote mkthurow Quote  Post ReplyReply bullet Posted: 06 Jun 2021 at 1:43pm
We pulled the RAM sticks, reseated the Graphics card, pulled the graphics card and tried with onboard graphics, pulled the battery on the motherboard to reset the BIOS, did all the trouble shooting on the MSI web site, seems that the motherboard may be defective because first the EZ debug LED was no graphics card detected, then after reseeding everything the EZ debug indicated the CPU, and at that point the keyboard CAPS lock lights did not come on, and the mouse did no work.....
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fwfdfireman View Drop Down
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Posts: 409 		  Quote fwfdfireman Quote  Post ReplyReply bullet Posted: 06 Jun 2021 at 7:06pm
I had the same issue. Turns out, and it sounds like the same symptoms as I had, it was not the cpu but the MB was damaged during shipping. RMA'd the PC and had it back in 2-3 weeks working perfectly fine.

Sorry for the issue you are having. Nothing worse than waiting so long only to have a PC that is just dead weight from shipping damage. Best of luck.

Edited by fwfdfireman - 06 Jun 2021 at 7:06pm
Old Gamers Never Die!
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 08 Jun 2021 at 1:58am
Oh oh. Very sorry about that.

You can e-mail [email protected]. He's their technical guru. It could also be a bad psu corrupting the boot process.

Good luck and please keep us posted.
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