Noctua fan bent??

I think the packaging varies somewhat depending on the case that was ordered. I have the HAF 932 and the box and packing was different than the video and even your description. Mine had an inner layer of cardboard on each side of the rig. Then a very interesting cardboard frame with a very stiff sheet of clear plastic attached to the cardboard frame, on each side of the rig. The rig itself was then covered in a basic clear plastic bag. The way this was set up allowed the rig to essentially "Float" inside the box. There was no styrofoam and there was no dark gray foam rubber like that shown in the packing video. I thought it was a very cool setup. Other than my GPU card being slightly loose, everything came through nicely.

Rig was shipped from DS to Sacramento, CA, where it appears the FedEx trailer was loaded onto a Piggy back railcar. Then the rig went by train from Sacramento, through Northern Nevada, Utah, Wyoming, then South to Denver, CO, then offloaded and trucked into Western, CO., where I live. So how a rig travels, can very greatly. The REAL issue is WHO is physically handling the rig. When mine showed up the driver had the box sitting on it's side even though it had RED arrows with words "THIS SIDE UP", he clearly ignored it. I could see many other large boxes inside his truck that were just PILED every which way as if an earthquake had hit the inside of the truck and jumbled all the boxes every way imaginable. So it does not matter if it's going two blocks or to the other side of the planet, it just takes ONE JERK that does not care or gets careless or is taking his frustration out on YOUR item!

I hope there is no real damage to your rig and the cooler is just loose as well as your drives! I would check the cooler out and ALL of your connections, just like they show in the video, BEFORE you try turning on the rig.

Unfortunately, unless someone from DS is monitoring this forum though the weekend, you may have to wait until Monday before you can talk to them about it. I would still send them an email once you have determined if the cooler is just loose or is actually damaged.